It was ok

Nice room and staff.

Stayed in March 2023

There could be more toiletries in the bathroom. We requested more but they probably forgot, which is no biggie. Also a mini fridge in rooms would be nice and some hook for jackets.

Very friendly and helpful staff. Great location. Price was good for what we got. The rooftop terrace is amazing! The bed is extra comfortable and cozy. Would definitely stay here again :)

Stayed in March 2023

ok as expected so all good!!

convenient to MSG,clean& friendly

Stayed in March 2023

Room was very small, not overly clean, needed to be vacuumed and deep cleaning. It was OK, not terrible.

Good location in the city. Friendly staff. Good rate.

Stayed in March 2023

The rooftop bar wasn’t open (despite it being advertised as open when I booked back in October as well as in the lobby while I was there), and I booked a king bed (2 travelers) but ended up sharing a queen.

It was nice being so close to TS without actually being ON TS. The rooms and views are nice, as are the staff members.

Stayed in March 2023

Crowded lobby and cues at the reception. They forgot to give us our breakfast voucher.

Great location, comfortable room and nice view.

Stayed in March 2023

The room was not what I expected

Great location

Stayed in February 2023

The room was a little small for 3 people even though me managed. The coffee was never replaced daily even though we were there for 4 days. The lift waiting time was a pain at times.

The location was great.

Stayed in February 2023

Not many elevators and there is always a line to get on! Pillows very thin!

Great views, convenient location, really friendly staff!

Stayed in March 2023

Street outside the entrance did not feel safe near the Dept. of Corrections.

Central location to transportation, food, & entertainment.

Stayed in March 2023

Room was extremely small

I didn’t have breakfast there

Stayed in March 2023

Size of the rooms for travellers that require both beds are ridiculous. No room for 3x suitcases and the bed size is crazy! They are pretty much king singles. My husband and I had the worst sleep of our entire trip as we couldn't move. His feet were off the end! You really need to upgrade the bed sizes (and we aren't big people either)

Liked the location

Stayed in March 2023

Lift could be busy which is not good when tired, handrail hanging off lift wall

Good location, good value, comfortable and clean

Stayed in February 2023

not a preferred location, and hotel was crowded, many people in lobby area at all times

helpful staff

Stayed in March 2023

tiny room, fine for a couple of nights. tv had very poor reception and Wi-Fi not powerful enough for streaming. allow time for the lifts, there a lot of floors!

great location, comfy bed, excellent breakfast, great city view, friendly helpful staff

Stayed in March 2023

Not enough elevators, fire alarms gonig off

Great location, bellboys were really helpful, room was cleaned every day

Stayed in March 2023

The only downfall overall was there was no refrigerator that’s all

The location was everything

Stayed in March 2023

I wrote in booking because my flight changed (I arrived one day after), and they said that they didn’t know anything so I had to wait as 10 hours without room.

location

Stayed in March 2023

very long wait to check in, people queuing around the lobby, lifts would take up to 10/15 sometimes to go through 36 floors, there were only 4 lifts, sometimes they’d have one stuck on a floor cleaning and the other would be shut off to allow people to go up to the roof bar, had our room cleaned on one morning and cleaners didn’t leave any toilet paper in the room, requested it to be brought up as they said I couldn’t come down and get it and that took almost 3 hours.

good location, room was small but cozy, clean and good facilities inside

Stayed in March 2023

No microwave.

Good location and good staff.

Stayed in February 2023

The front entrance looks shabby. Once you’re in the lobby it’s fine, but they should renovate the entrance.

Good location near major transportation hubs and subway. Rooms average size for NYC and clean.

Stayed in March 2023

I wish the bathroom was bigger and I wish they had bathtubs.

The location was great!

Stayed in February 2023

Waiting for the elevator.

The staff were extremely helpful and friendly.

Stayed in February 2023

The reception staff weren't very friendly upon arrival. The Bellman was extremely friendly and helpful when helping us to book a cab home and when he took our bags out to the waiting cab. The room was noisy as it was near the lift. Very frustrating as banging was heard all through the night but the way the rooms are set out I'm not sure you could get away from the noise.

The location was fantastic , very close to Times Square and the Subway , and lots of attractions are within walking distance. We paid for an upgrade for a skyline view, it was well worth the money to get the Manhattan skyline, the room and hotel was spotless . The Highbar was breathtaking. A free water tap to refill your bottles in the reception was great !

Stayed in February 2023

Check-in was slow as the hotel was busy. Although the location is good, the street itself was a bit rough and entrance isn't fancy. Fire alarm was set off at 1am (unfortunately on our first and only night, facing jet lag from the UK) and communication was poor given it was a false alarm

Location is useful near Times Square. Room was comfortable and we had a nice view of the Hudson Yards area from the 25th floor. Reasonable value.

Stayed in February 2023