Rooftop bar could have been more fancy.

It was average. The restaurant could have been more upbeat and stylish. Closed very early.

Stayed in November 2024

The elevators were a little yucky looking

The accessible room was pretty good

Stayed in December 2024

I check in on line but it took long time to get our room ready. When I check on line I choose a room which was on the second floor . But i was fiven a room on the 18th floor. Then my room keys did not work. The aame as the digotal key. So some one came ro give mea new key so that o can open mydoor.

The location was very accessible ro where we were foing

Stayed in December 2024

Room is quite small which meant it was difficult to store our suitcases. No fridge in our room but we did request one and they delivered. Only problem was that it was left on the floor in an already small room and it turned out that it didn’t actually work properly. Lifts are very busy and take a while at certain times of the day.

Location was great with great views. Friendly staff and room was cleaned well each day

Stayed in November 2024

Room was smaller than I expected but clean and comfortable

Convenient location

Stayed in November 2024

The staff in the breakfast room could be a bit more professional. Nevertheless, they were all friendly.

The staff at the reception including the concierge were very nice. Joanna and Jacob did a great job and made us feel special despite the amount of check-ins.

Stayed in December 2024

Everything was good with our room, desk and luggage service, however we didn’t have the best experience at the rooftop bar. There was only one server that evening and she was paying more attention and chatting to a particular group at the bar ( friends maybe?) so we waited a while to be served. We asked if we could pay using Apple Pay as my partners physical card hadn’t arrived before we left on holiday, she said yes but that she preferred we didn’t and if we had a card. Didn’t give a reason. We asked for a bill and receipt as we’re pretty confident she charged us for one drink twice. She said she couldn’t do that because that meant she’d have to go get receipt paper and made it seem like that was an impossible journey and very inconvenient for her. One of the luggage staff people asked how we were getting to the airport to which we said Uber. They said they could arrange for a hotel driver for flat rate of $95 as Ubers are more expensive ( I checked and yes they were at the time averaging about $115). We accepted the offer, the car arrived extremely quickly. We get to the airport however and the driver says it’s $138 ( not including tip). We paid obviously but wouldn’t recommend using their service, you can get an Uber for cheaper.

Really close to time square, but just far enough to not have the noise and foot traffic. Also close to port authority which is good for transport.

Stayed in November 2024

excellent location// room small but comfortable and adequate

Stayed in December 2024

We had to get another room as there was empty cans in our first one. Overall the hotel wasn't very clean and breakfast was very poor

The view

Stayed in December 2024

Breakfast was very poor Service very slow Included but ate out on day3 as do poor Day 4 went down at 09.15 no cornflakes no waffles no yogurt no eggs waited 20 mins still no eggs then when asked how many portions waiting for I replied one it miraculously appeared within a minute Would not recommend anyone to book included and to eat breakfast out nobody in charge waiters running around trying to do their best suggest major issue in kitchen Understand this is contracted out but it’s is seriously damaging the Hilton Brand will influence future customers

Convenience of central location

Stayed in December 2024

Room was very small. Not a great view. No beckfast include in the price of room,which I thought was expensive.

Location

Stayed in November 2024

The aircon was loud & when you flushed the toilet, it took long time for the water to fill up, so was noisy in middle of the night. Carpets in room were not vacuumed after previous guest, so hotel needs more staff.

Very Friendly & helpful staff & great central location & so close to subway; view from hotel room was nice & was cosy room

Stayed in November 2024

Breakfast

The view from the room, the friendly staff, the location

Stayed in November 2024

Rooms are quite dark, would benefit from a main light. Also unless you’re used to noise when you sleep you can’t leave the windows open because of all the beeping outside all day and night (that’s obviously just city life and can’t be helped).

Very central location, great for links to Penn station and subways. Very close to Times Square and great food places. Comfy spacious bed. Can leave luggage with bell boy which is good.

Stayed in November 2024

The lobby. Chaotic and woefully lacking in seating. Water from the bathroom tap was cloudy which is strange since NYC is known for its quality tap water. Also we couldn’t find anywhere to buy water within the hotel. Also, ice machine was broken

Clean room.

Stayed in November 2024

Beds were a bit uncomfortable. The last day and a half the hot water was not working. We received a credit for the last day though.

Location, staff friendliness.

Stayed in November 2024

Room wasn’t cleaned the whole time we were there, lifts very unpredictable.

Bed very comfortable, great location

Stayed in November 2024

the bed blanket, the amount of lighting (too dark), the cocktails were overpriced

the coffee machine, and the transport system back to the airport helped

Stayed in November 2024

The room was VERY small. The TV would randomly turn on. The rooftop bar was playing music but was closed

Staff was friendly upon checkout. I think this hotel is just overcrowded.

Stayed in November 2024

Design of the room was rather basic but it was compensated by other advantages of this hotel

The hotel is situated within walking distance to many NY attractions. The staff were super friendly and helpful. And legendary Double Tree cookies are really tasty. Our room was situated on the 31 floor so we could enjoy the city view. The room was clean and the bathroom was very fresh. In addition, for some miraculous reason we managed to book this hotel at least trice as cheaper as similar places cost in this area.

Stayed in November 2024

It was pretty small but other than that I liked it alot

The location

Stayed in November 2024

Unfortunately the room was very worn out. Especially the carpet

Die Zentrale Lage

Stayed in October 2024

Overall I had a good experience, but here are some suggestions for improvement: The elevators were always busy and hard to get! I would have preferred if they had a warmer blanket on bed during the winter time. Check in time is at 3 pm which is very late, it could be at 2 pm to be more convenient. And some of the Reception staff could be more welcoming!

Great location, short distance to multiple locations, quiet area in night time, clean rooms, renovated bathrooms. Welcoming message on our TV screen was a nice touch!

Stayed in November 2024

room was small , ice maker didn't work and bed was old and I felt like I was rolling off when I slept on the edge

great location

Stayed in November 2024

No mini fridge in the room, or microwave either would have been amazing! Elevators were crowded but that is to be expected.

Spacious rooms(for New York), good view of the city, roof top bar was very nice, staff was very friendly.

Stayed in November 2024