Reviews of Doubletree By Hilton New York Times Square West This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
350 West 40th Street, Hell's Kitchen, New York, NY 10018, United States
#393 of 435 hotels in New York
Guests' ChoiceReview Score
Based on 6418 hotel reviews
6.9Score breakdown
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Cleanliness
7.4
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Comfort
7.5
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Location
8.5
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Facilities
6.9
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Staff
7.6
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Value for money
6.8
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Free Wifi
8.7
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Reviewed: October 9, 2024
Anna
New Zealand4 Reviews6.0“Didn't have enough towels or cups for the poeple we had booked. Very very basic accomodation”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 2 nights
The elevators/lifts were terrible. They would stop at every floor, even when full or when going the other way. People would be going up and we would be going down and it would stop on every floor still. There were always people waiting, we took the stairs it got that bad.
The accomodaton was 'fine'
Stayed in October 2024
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Reviewed: October 8, 2024
Monica
Australia9 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Due to our flight being cancelled, our room was cancelled as we were considered a no show. However I had communicated through this site. They quickly found us another room and gave us complimentary breakfast.
The staff were great! Friendly, professional and helpful.
Stayed in October 2024
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Reviewed: October 8, 2024
Tenicia
United States1 review7.0“Great location”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The rooftop was closed, no fridge or microwave in room.
Perfect location to Times Square and tons of activities. The shower was perfect temp and pressure. Liked having the smart. Tv in room
Stayed in October 2024
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Reviewed: October 8, 2024
Elim
Indonesia14 Reviews1 helpful vote7.0Good- • Business trip
- • Solo traveler
- • King Bed with City View
- • Stayed 5 nights
- • Submitted from a mobile device
Too old and small
Near to station
Stayed in September 2024
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Reviewed: October 7, 2024
Bob
United States1 review6.0“Uncomfortable”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 3 nights
- • Submitted from a mobile device
A c not working
A c was not working 1701 room
Stayed in October 2024
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Reviewed: October 7, 2024
Kirthi
United Kingdom5 Reviews6.0“We expected a better hotel only 3*”- • Leisure trip
- • Couple
- • King Room with Roll-in Shower
- • Stayed 3 nights
- • Submitted from a mobile device
Lifts aren’t working well, reception is always crowded, didn’t do any good to Hilton name.
We didn’t like it much at all
Stayed in October 2024
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Reviewed: October 7, 2024
The
United Kingdom15 Reviews1 helpful vote6.0“Disappointed that we were not informed at the time of booking that the roof top bar is closed”- • Leisure trip
- • Couple
- • King Bed with City View
- • Stayed 5 nights
- • Submitted from a mobile device
In need of a refit
Great location
Stayed in October 2024
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Reviewed: October 6, 2024
Fred
United States3 Reviews1 helpful vote7.0“Gracious staff, good location for transportation and restaurants. Thank you for a good stay!”- • Leisure trip
- • Couple
- • King Room - Downtown View
- • Stayed 4 nights
The air conditioner was super loud. There was a leak in the shower that was remedied by maintenance and housekeeping replaced towels. The coffee maker's lid was broken off, but it worked. We wish there had been a refrigerator.
Convenient location and the staff from the front desk to housekeeping was very helpful. A fellow from maintenance even replaced a gasket in the shower that remedied a leak. Also, the 4 feather pillows were great!
Stayed in October 2024
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Reviewed: October 6, 2024
Leandro
Ireland1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
We rented a 2 double bed room for 3 people, but the room was only fixed for 2 people (towels, cup, etc). Coffee machine was dirty, but it was replaced as soon as we called reception.
Great location.
Stayed in September 2024
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Reviewed: October 6, 2024
Daniel
Switzerland33 Reviews2 helpful votes6.0“We enjoyed the stay despite the fact that the hotel was not as convenient as expected”- • Leisure trip
- • Family with young children
- • Two Double Beds Premium City View
- • Stayed 6 nights
- • Submitted from a mobile device
Rooms are really small. The roof-top bar is closed and it is not possible to take pictures which was one reason for selecting this hotel.
The hotel is very well located
Stayed in October 2024
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Reviewed: October 6, 2024
Fatma
Turkey1 review7.0Good- • Leisure trip
- • Travelers with friends
- • Standard Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
No breakfast Entry door to the hotel is not attactive
Close to main sightseeing areas
Stayed in October 2024
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Reviewed: October 5, 2024
Peter
United Kingdom7 Reviews8.0“Great location”- • Leisure trip
- • Travelers with friends
- • King Bed with City View
- • Stayed 4 nights
- • Submitted from a mobile device
The room was a bit dated , could do with a make over and only paper cups to drink from
The location of the hotel was excellent right opposite the bus authority terminal so easy access to buses and trains
Stayed in October 2024
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Reviewed: October 5, 2024
Tim
United Kingdom25 Reviews2 helpful votes7.0“Basic but ok”- • Leisure trip
- • Group
- • Standard Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
The floor was sticky and felt dirty.
Great location. Basic but cheap hotel.
Stayed in October 2024
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Reviewed: October 5, 2024
Ingrid
United States1 review8.0“tranquillity”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
The room did not have a refrigerator
Stayed in October 2024
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Reviewed: October 3, 2024
Prakash
United States23 Reviews3 helpful votes6.0“Great Hotel, great staff, great location, but tiny rooms”- • Leisure trip
- • Family with young children
- • Double Room with City View
- • Stayed 3 nights
Room size was too tiny. Bathrooms were cramped, and did not have much space for toiletries. But hey, that's how Manhattan is, I guess... We paid extra to get a room with City views - but in my opinion, it was not worth it... you just see a couple of high rise buildings.
Good Location, near to times square (takes about 15 min walk to reach those red stairs). Very courteous staff at front desk - they will definitely bring a smile on your face after the travel. Housekeeping service was great !
Stayed in September 2024
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Reviewed: October 3, 2024
Meruyert
United States1 review1 helpful vote8.0“Location is very good. Overall nice stay, but could be better especially if hostess girls smile sometime and welcome you”- • Leisure trip
- • Solo traveler
- • One King Bed Hearing Accessible
- • Stayed 3 nights
- • Submitted from a mobile device
Entrance was chaotic and uncomfortable at all, elevator takes long time to get in and out.
The bag storage idea is wonderful, bellmen guys working hard to simplify your life and were very nice!
Stayed in October 2024
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Reviewed: October 1, 2024
Richard
United Kingdom12 Reviews1 helpful vote8.0“Spacious, stylish and relaxing!”- • Business trip
- • Solo traveler
- • Standard King Room
- • Stayed 4 nights
- • Submitted from a mobile device
No real space to do business calls / work once you have check out of your room.
The room with the lake view was relaxing and spacious.
Stayed in September 2024
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Reviewed: October 1, 2024
Buchanan
United States1 review8.0Very Good- • Leisure trip
- • Couple
- • One King Bed Hearing Accessible
- • Stayed 5 nights
- • Submitted from a mobile device
Room size
Location
Stayed in September 2024
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Reviewed: October 1, 2024
Irfan
Pakistan10 Reviews2 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • King Bed with City View
- • Stayed 1 night
- • Submitted from a mobile device
Bathroom are very small and it’s sliding doors need repair
Good location
Stayed in October 2024
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Reviewed: September 25, 2024
Ivzalia
Puerto Rico15 Reviews2 helpful votes6.0“Great location and service were highlight, though surrounding can be better!”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Area around the hotel felt a bit shady, you have to walk out of the block to find good spots and I felt there was a lack of elevators for the number of guests. Every time we needed to go down, we had to wait over 10 minutes because all the elevators were constantly full.
Room was clean and well-maintained, the front desk service was friendly and efficient, and the hotel’s central location made it easy to explore the surrounding areas.
Stayed in September 2024
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Reviewed: September 23, 2024
William
Canada24 Reviews6 helpful votes7.0“Convenient location and good cost for value”- • Business trip
- • Solo traveler
- • Standard King Room
- • Stayed 1 night
No fridge to keep any drinks cold. The elevators tended to be busy.
Convenient location for business and even tourism purposes. The room was small as it seems to be the case around Manhattan (for that price) but clean and with just what is needed for one person.
Stayed in September 2024
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Reviewed: September 23, 2024
Alperen
Turkey6 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Room was small and smelly (like wet carpet smell). In certain hours, elevators are truly a mess.
Excellent location, friendly staff.
Stayed in August 2024
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Reviewed: September 22, 2024
Martin
Australia6 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • King Bed with City View
- • Stayed 1 night
Central, well located hotel. Comfortable beds.
Stayed in September 2024
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Reviewed: September 21, 2024
Muhammad
United Kingdom5 Reviews2 helpful votes8.0“Excellent”- • Leisure trip
- • Group
- • Double Room with City View
- • Stayed 3 nights
Bit over crowded.
True value for money. Close to all amenities. Highly recommended.
Stayed in August 2024
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Reviewed: September 21, 2024
Michelle
United States9 Reviews8.0“Good lodation”- • Leisure trip
- • Family with young children
- • King Bed with City View
- • Stayed 2 nights
- • Submitted from a mobile device
Small rooms
Location
Stayed in August 2024
