Reviews of Doubletree By Hilton New York Times Square West This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
350 West 40th Street, Hell's Kitchen, New York, NY 10018, United States
#391 of 430 hotels in New York
Guests' ChoiceReview Score
Based on 6287 hotel reviews
6.9Score breakdown
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Cleanliness
7.4
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Comfort
7.5
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Location
8.5
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Facilities
6.9
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Staff
7.7
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Value for money
6.8
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Free Wifi
8.6
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Reviewed: March 9, 2024
Gary
United States6 Reviews6.0“Nice location but room was very small”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 2 nights
room was very small
location, service
Stayed in February 2024
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Reviewed: March 8, 2024
Ishwinder
United States1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Rooms are too small. Upgraded to higher unit for.view ..view is So so.. nothing spectacular. Lobby is too small
Location is great , staff is friendly. Hotel is clean
Stayed in March 2024
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Reviewed: March 8, 2024
Cara
Australia7 Reviews6.0Pleasant- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Room was very small it felt very cramped for the 4 nights we spent here. We had two big suitcases each and had nowhere to put them. Staff at check in was quite rude, didn’t speak much to us and took a phone call while checking us in. We also didn’t get our welcome cookies like other guests.
Great location, walking distance to Times Square and Central Park. Also has the bus station and subway stations at the end of the street. We used the gym which was good.
Stayed in February 2024
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Reviewed: March 8, 2024
Luis
United States1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Two Double Beds Premium City View
- • Stayed 2 nights
- • Submitted from a mobile device
Air conditioning does not cooling appropriately
Stayed in March 2024
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Reviewed: March 7, 2024
Emma
Ireland4 Reviews8.0“Was very good”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Location was great
Stayed in March 2024
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Reviewed: March 5, 2024
Pascale
United States3 Reviews1 helpful vote7.0“I would come back”- • Leisure trip
- • Family with young children
- • Premium King Room with City View
- • Stayed 1 night
- • Submitted from a mobile device
How close it was to everything. It was very convenient
Stayed in March 2024
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Reviewed: March 4, 2024
Richanne
United States1 review6.0“March 1-3 2024”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Felt some ageism. The elevators were very slow, there are only 4 we ended up using the stairs from floor 24 after waiting for an elevator for over 10 min to arrive. Also they had the heat on at 72! Couldn't get the room to cool down the fan was very noisy.
The bed was comfortable and clean.
Stayed in March 2024
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Reviewed: March 4, 2024
Francisco
Sweden1 review7.0“Good”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Little room
Little room
Stayed in February 2024
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Reviewed: March 4, 2024
Suzan
Jordan5 Reviews7.0“It was pleasant”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Rooms are small in size.
The bed is super comfortable
Stayed in February 2024
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Reviewed: March 4, 2024
Amy
United States2 Reviews8.0“Worth the price for the location and cleanliness. Would definitely stay again!”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Very crowded lobby at all times, and the elevators were always packed and slow.
Great location, clean and comfortable. Easy walking to restaurant row, theaters, Times Square.
Stayed in March 2024
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Reviewed: March 3, 2024
Maria
United States60 Reviews5 helpful votes8.0“It’s ok for value”- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
The room was to noisy , not from the outside but from the air conditioner, bathrooms from upper floors. It was really hard to get an elevator to the room.
In general everything was ok.
Stayed in March 2024
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Reviewed: March 3, 2024
Paola
United States7 Reviews7.0“Great times”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Room was very small. Not enough space.
Property is very scram, I see that there’s work being done in the lobby. Not enough staff checking people in peak hours. The lobby people were great. The bell hop was wonderful.
Stayed in March 2024
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Reviewed: March 2, 2024
Pascale
United States3 Reviews1 helpful vote8.0“It would have been nice if I got the rooms I asked for”- • Leisure trip
- • Family with young children
- • One King Bed Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
I was supposed to have a king size bed with balcony for both rooms. I got a double bed with no balcony
The price and proximity to Times Square. The beds were amazing. I slept like a baby . Bathroom was chic, sleek and modern. But I was so on the incidentals. Every other hotel was charging 150-200 per night for incidentals. Double tree charged $50 per night.
Stayed in March 2024
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Reviewed: March 2, 2024
Danielle
United Kingdom6 Reviews7.0“Generally great for a short stay, love the location!”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 4 nights
- • Submitted from a mobile device
- Even though they warn you about it beforehand, you can spend a lot of time waiting for a lift (elevator). - The rooms are quite small - which I know is standard for NYC - but plan accordingly, there's not much room for luggage! - Although our room was generally clean, there were small things (like dust within the glass panels of the mirror) that let it down slightly.
- The location was great, and within walking distance to a lot of attractions. - The staff were so friendly. Special shoutout to Carlos who went the extra mile for us! - The bar and rooftop bar were great! The views were amazing.
Stayed in February 2024
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Reviewed: March 2, 2024
Dimitris
United Kingdom36 Reviews2 helpful votes6.0“average hotel, good location”- • Leisure trip
- • Group
- • King Room - Downtown View
- • Stayed 4 nights
the 'premium views' are just simple city views. Do not expect them to be the way the look on the photos
Great location
Stayed in February 2024
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Reviewed: March 1, 2024
Lorraine
United Kingdom4 Reviews6.0“Great location, comfortable room and fab view but looks run down from the outside and lobby/check-in/elevators n”- • Leisure trip
- • Couple
- • King Room - Downtown View
- • Stayed 4 nights
- • Submitted from a mobile device
The check in staff were significantly more interested in making sure they clocked off at exactly 5pm than actually helping two very tired travellers already in the queue check in. Fire alarm in the middle of the night was dealt with really poorly. Lobby and check in facilities not large enough for the number of guests and the elevators are run down and in need of a refurb inside.
Staff were pleasant, and helpful in general. Bar staff very attentive and the location is really central - plus, what a view!
Stayed in February 2024
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Reviewed: February 29, 2024
Rose
Canada8 Reviews8.0“I woukd recommend!”- • Leisure trip
- • Couple
- • King Bed with City View
- • Stayed 1 night
- • Submitted from a mobile device
The wait at the front desk.
The hotel is convenient and affordable. Clean and comfortable.
Stayed in February 2024
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Reviewed: February 29, 2024
Adam
United States1 review7.0“Wonderful location close to Times Square and subway”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Fire alarm went off several times one night. Also day of checkout good luck getting an elevator if you are not on the top floor as they all fill up by the time they get to the lower floors
Excellent location, clean and well kept up.
Stayed in February 2024
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Reviewed: February 29, 2024
Philana
United States2 Reviews7.0“The staff was very helpful and pleasant and the hotel was clean I enjoyed it overall”- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 3 nights
- • Submitted from a mobile device
The rooms were very small and I think they should have had microwave in the room and refrigerator
The property was very convenient it’s around everything
Stayed in February 2024
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Reviewed: February 29, 2024
Dhruba
Kuwait5 Reviews3 helpful votes6.0Pleasant- • Leisure trip
- • Couple
- • Standard Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Chech in queue, wait for elevator and false fire alarm
Location was good
Stayed in February 2024
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Reviewed: February 27, 2024
Shane
Ireland3 Reviews6.0“Comfortable but more engagement with customers”- • Business trip
- • Solo traveler
- • Standard King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Smoke alarms went off 3 nights in row, at like 2am and 5am , once we all had to leave the building with no staff direction, the exit I left with was partly blocked with trollies .
Staff were very helpful
Stayed in January 2024
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Reviewed: February 27, 2024
Sinead
Ireland2 Reviews8.0“Good location for sightseeing and transport connections, clean rooms”- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 5 nights
- • Submitted from a mobile device
The last 100m from 8th to 9th along by Port Authority is a little sketchy in the dark, lots of hotels on the street so just stick to the hotel side not the bus station side, it’s always busy on that street. Housekeeping didn’t always leave correct towels but not a problem and rooms clean
Rooms clean, staff helpful particularly Carlos the bellhop/doorman. We had 2 rooms with 2 double beds. Lifts can be busy in the morning. We ate out, lots nearby. Asked for rooms close to each other and they were 3 doors apart so happy with that.
Stayed in February 2024
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Reviewed: February 26, 2024
Tine
United States1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Outside needs done work, was difficult to tell where the entrance was
Location was good, rooms were clean and quiet
Stayed in February 2024
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Reviewed: February 26, 2024
Regina
United States9 Reviews7.0Good- • Leisure trip
- • Travelers with friends
- • Standard Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
The heat stopped working and we had to sleep in our coats after maintenance tried to get it started.
Lovely staff
Stayed in February 2024
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Reviewed: February 26, 2024
Helen
United States2 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Standard Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Parking was not convenient
Clean and comfortable
Stayed in February 2024
