They double charged my card for deposit for incidentals. I immediately brought it to their attention and they said would come off next day after check out. We'll they have 7 days to release. Only 1 charge should have been charged. Then I tried to call all the numbers and could not get thru to hotel. I had to call booking.com. I have to wait 7 days to see what happens. I was only there 1 night. Was looking forward to pool and hot tub but closed at 9. 😟 breakfast was so so. Hot items were cold. Staff was not overly friendly

Was nice. Clean.

Stayed in September 2024

I had to pay for breakfast. Any other hotel would pay for breakfast even with booking.com

The staff and room was nice

Stayed in September 2024

The service of the food if someone is traveling from another city or state just like myself coming from Cleveland, Ohio with my family the breakfast was a little to high.

Everything that's why this was my second time coming back to this location. That's why me coming from Cleveland, Ohio this was the best hotel that I visit that was great for me and my family and they had everything I needed

Stayed in September 2024

Everything. The shower the bed the pillows. A man kept trying to get into my room. The elevators are so old and broken everyone thought it was going to break. NONE OF THE DOORS WORK GETTING IN OR OUT THE HOTEL. they made everyone come through one door witch is the main entrance. No parking. If I left my room It took me 7 mins or longer to get to my car. Horrible

Absolutely nothing. It was horrible! The photos on booking is absolutely false. That didn't bother me. It was a a horrible and scary stay.

Stayed in September 2024

The beds where to small

Close to a gas station

Stayed in September 2024

Breakfast was not good. Staff in the breakfast area was very rude. Made us feel rushed. Could hear staff openly complaining about their work environment.

Room was clean

Stayed in September 2024

The playing game of the staff. Of I am more important then you wait yes no. And then go take a hike laughings game.

The stuff to be courteous & respectful. Not laughings 🤡 the manager Left & the stuff got offensive because I said I didn't appreciate they were laughing as they look for my bookiig. They d need my stay. Rejected & treated me & my other guess to call the police officer. As they were arriving there for Other matter. I sprained situation. The agree & got on the hotel s front desk staff. And I never started there found a hotel with a bit more courteous. But disrespectful to other clent lady too. Witch left crying too. Double Tree By Hilton is awful 😞 I demand my $ bad for racial issues of the black community there acting like there better than Hispanic people or other races. And left Ohio with a bad depression on customer service of there personnel staff l& there officers backing up their own race saying they could be as rude as they want in the front desk & 😔 denied us service. !I will never use a Hilton tree hotel. Or step a feet at Ohio people are close minded not welcoming respectful citizens as well as there local officers. To bad such a beautiful state with interior ugly nasty people. Maria R Cruz Castro. !Respect &: good customer service is needed in your hotel 🏨 business more well trained respectful people.

Stayed in August 2024

It’s was unclean.. you had to chase housekeeping down to get clean bedding & towels . Never knocked on door to see if you needed anything. Carpet was filthy and smelled …

Location

Stayed in September 2024

It was obviously in need of a lot of renovations. It’s definitely dated . Carpets were dirty in room . You walked on white tile in bathroom your foot prints would be on floor . Spider webs in room , ac blew lukewarm air. When ac was set on 60 … you could exit any door in property .. ( I have a dog - so needed to go out 6-8 x a day & night ..) you couldn’t enter through any of those exterior doors . You had to walk around the building to enter through lobby doors .. got old really fast … house keeping NEVER CANE TO MY ROOM. I had to ask for fresh sheets n towels every 2 days . Mind you dirty carpet - dirty dog paws left prints on my sheets .. definitely needed changed . Housekeeper don’t speak English . Couldn’t understand what you requested… they advertise free breakfast.. NOT FREE 21.00 even for a box to take back to your room .. they charge you 100 pet fee per stay 50 a day per incidentals .. if you extend the reservation- they don’t post the pet fee to your acct . They make you pay another non refundable pet fee . Where most upscale hotels do it that way if you extend your stay .. the back of hotel and side are not lighted up . You feel very unsafe if solo traveler .. and there homeless people that live in woods behind hotel with trash everywhere. I was disgusted. I didn’t sleep a wink the 4 days I was there . Both my phones were hacked while connected to Wi-Fi even though I have a VPN. I couldn’t wait to get out and I will never return .. worst experience I’ve ever had at a hotel … it’s absolutely dated . Same look from when it was built in late 80’s early 90’s .. they have security guard that’s supposed to patrol parking lot a night . He sits in car parked under overhang on side of building listing to music in patrol car .. unless he’s following you to your room & not realizing he was outside when I got out my Uber . Dropped my purse off in my room . Which is at a dead end hallway . Grabbed my dog to walk him opened my door .

Location

Stayed in September 2024

Cleaning staff did not speak English. They entered my room without knocking and I scared them. They should know English and always knock

The atmosphere

Stayed in September 2024

Workers at desk werent very friendly

Price

Stayed in September 2024

It seemed only two elevators worked. And the cleaning staff jumped on the elevators first.

The staff was polite the bed was very comfortable.

Stayed in August 2024

1. There was only one washcloth in the room, two towels and no extra sheets. 2. The sofa bed had dirty sheets and crumpled tissues in it. 3. The elevators kept stalling. 4. The carpets were FILTHY! 5 The shower is so poorly designed that the soap holder turns into a pool. 6 the room keys do not work for the exterior doors, even during the posted hours. 7. I was so disgusted by the rest of the place that I didn’t even eat the free breakfast. I didn’t even go look.

The cookie.

Stayed in September 2024

Cleaning staff that do not speak English is coming into my room. Not knocking

Breakfast

Stayed in August 2024

One towel per guest is not enough

Very nice facility, nice and accommodating staff.

Stayed in August 2024

The entire Hotel staff was as friendly and accommodating as I've ever encountered.

Stayed in August 2024

Nothing

Very clean and very nice people

Stayed in August 2024

Staff Rooms Over charging Breakfast Security

Location

Stayed in August 2024

Staff was ignorant Hidden charges No meat etc for breakfast … one tray for a full hotel. Terrible Then next day they charged each room member for breakfast

Location

Stayed in August 2024

A little busy and breakfast was lacking, out of food fast.

Location, also staff were supper friendly and I got a great deal!

Stayed in August 2024

Downgraded our room because they overbooked the hotel, mold in the shower, gave us only 2 towels for the amount people asked for more and they gave a attitude about it, went to eat breakfast and they tried to charge us for breakfast that was included for all the people in the room, the worse part is the room issue someone had to sleep on the hard ground in the room because of not enough sleeping space for 2 nights.

Close to out destination

Stayed in August 2024

Rooms were never cleaned. Was also never given towels.

Breakfast was to be included. Rented three rooms and only one was given breakfast. Hotel said nothing they could do.

Stayed in August 2024

Room was out dated, many broken things in the room, no house keeping

The location was good

Stayed in August 2024

One wash cloth for two people. No towel racks to hang wet towels. No clock. Nowhere to plug in electronics (phone, watch, etc.) to recharge.☹️

Convenient location. Check-in staff was very helpful and pleasant. 😃

Stayed in August 2024

cleanliness breakfast appliances broken upon check in

location ok

Stayed in August 2024