No complaints, all I would note is that while the location is central, 8th avenue/port authority area does have a lot of homeless people. It’s still safe but 8th is as New York as it gets.

- Staff at reception were friendly and very helpful. - Room was cozy and comfortable - They have a unlimited supply of free cookies!! - Location is very central

Stayed in August 2023

The rooftop bar could have been bigger, would love to sit and have a drink

Security and cleanliness, location was great, view was wonderful

Stayed in August 2023

I Hope that breakfast would be included.. would have made a big difference

The location The friendly staff The facility

Stayed in August 2023

Room is quite small. Once I opened my luggage, there’s not much space to walk around. I’m a solo traveler fyi.

It’s location.

Stayed in July 2023

Perfect location near Penn station and near Times Square. Also near the station of the bus that runs to Newark airport. Nice rooftop bar.

Stayed in July 2023

My room was close to the elevator and there was a speaker with music 24/7. I could hear it from my room.

Clean and well located

Stayed in August 2023

Location near inkology and McDonald’s

Stayed in August 2023

The corridors are tight... the lift lobby is cramped ... sitting in front of the hotel is always wet due to sprinklers for the plants ... no smoking hotel with NO designated smoking area.

The location of the hotel is quite convenient... close lot of eating options ... the staff are well mannered and responsive ... the breakfast restaurant has a average spread in the morning ... the place is secured and entry after 10pm needs room card verification .... rooms are compact and small ... so are the bath rooms and wardrobe.... cant expect more in a Manhattan hotel.

Stayed in August 2023

Our room was facing 8th Avenue, quite noisy ! Only 3 elevators for 28 floors ... gets busy at checkout time. Short on staff so check in was a bit long. Marlon is super nice !

Great location, close to Penn Station, Madison Square Garden, Times Square and theaters . small rooms though!

Stayed in August 2023

Room was slightly smaller than we expected - not much room to open cases and organise belongings. Lobby area always busy/crowded and some staff seemed rather brusque and could have been more friendly/welcoming, especially on arrival. Was looking forward to drinking/eating in the rooftop bar (fabulous views) but found out on arrival that this was over 21s only, so we could not do so with our son., which was a shame. Was also told on arrival that $200 had to be held for damage deposit, despite booking confirmation stating $150. Hoping this will be returned to my card promptly.

Location was excellent, just 5 minutes walk from Penn Station. Rooms were clean and modern and reasonably quiet and comfortable. Free cookies on arrival and leaving was a nice touch.

Stayed in August 2023

First two nights we got small corner room 1702 (avoid) with the view on brick wall,finally we got another room with the view for 8th avenue 😍

Friendly staff Cristal and Anastasia Thank you girls 😘,great location,clean ,very close to pen station where you can get easy access to jfk airport

Stayed in July 2023

Great location and convenient to Times Square and other attractions. Although room was small it was very comfortable.

Stayed in August 2023

The room was very tiny. Both my husband and I couldn’t fit in the bathroom together. Also, the room was so tiny that we had to place dirty suitcases on bed to remove our clothing. No dresser space and a tiny little closet.

Great location and very modern

Stayed in August 2023

Check in can be crowded, elevators too.

Location, it’s accessible by foot to all must sees in the city.

Stayed in July 2023

Everything was great! The staff was very friendly and helpful

Stayed in July 2023

On check in the staff wanted to charge me the day rate rather than the fee on Booking.com. Told them i would pay what was on the booking and nothing more. Was given a hard stare but they gave in. Do not pay more that what is shown on your booking. You do have to pay a security deposit, but no resort fees etc. NY stinks of weed, just get used to it x

Nice and clean, rooms are small but it really doesnt matter. Some reviews say the lifts are slow, i never experienced this. They were fine, dont worry about it. Liberty Bagels is just up the road ! Yay! Subway is close by too!

Stayed in July 2023

Room faced a brick wall so was very very dark. Perhaps to be expected in NYC

Great location

Stayed in July 2023

Reception area a bit restricted but does the job

Excellent location, good quality room with fantastic view, coffee maker in room, can open window, quiet air conditioning. Perfect for sightseeing in any part of New York, on foot or by metro, felt very safe walking around nearby. Local streets much better kept than in many UK cities. Good security. Thank you, Hilton.

Stayed in July 2023

Very difficult to communicate with the hotel beforehand and even when I managed to contact them my request had not been actioned on my arrival at the hotel so staff were left organising a change of room at midnight. This could have been avoided and made the initial welcome easier for everyone.

Great location, near Penn train station and the major attractions and subway. Very willing and helpful staff.

Stayed in July 2023

Nothing

Excellent location, tastefully appointed and super friendly/helpful staff.

Stayed in July 2023

Emplacement. Roof top. Cookies de bienvenue

Stayed in July 2023

I have no major complaints, but we had 4 suitcases and the space around the bed was rather small to fit them all. Because we only stayed 2 nights (I assume) the room wasn’t cleaned after the first night. I would’ve preferred if it was, specifically that during our previous stay (the week before) the room was cleaned thoroughly daily.

Location, less than 5-minute walk to Penn station. Room was super clean at check-in. Staff is very friendly and helpful. Thank you team! Hotel has a very nice view of the city from the rooftop. Bonus: they serve the most delicious complimentary cookies daily! Would definitely stay here again if I come back to NYC!

Stayed in July 2023

Room extremely small. Uncomfortable especially for the price.

Location

Stayed in July 2023

Quite noisy even in the midnight, no sound proof window.

Friendly staff!

Stayed in July 2023

Homeless and quite a busy area outside. If your looking for a more peaceful stay this is not the location

Overall the room was very clean, modern, and well functioning. The location had many dodgy and homeless people once you walked out. Really changes the dynamic as DoubleTree works hard to make it pleasant inside.

Stayed in July 2023