It could not have been better.

This is a beautiful comfortable hotel. The rooms are comfortable and we had dinner in the restaurant for New Year’s Eve and it was delicious. The chef is amazing. There are parking garages right around the corner that are convenient but you need a reservation. It was a fun New Year’s Eve.

Stayed in January 2025

Nothing

Location

Stayed in March 2025

Nothing!

Clean, well equipped rooms

Stayed in January 2025

Nothing!

We had a wonderful stay at Conrad New York Downtown. The facilities were great, and the room is clean and the spacious rooms made it especially comfortable. It’s a fantastic choice for families with kids, offering plenty of space to relax. The staff were incredibly friendly and helpful, ensuring a smooth and enjoyable experience.

Stayed in March 2025

The filtered water dispenser in the room runs with a small Raspberry Pi operated touchscreen, which failed every couple of days. To reset, it just needs to be turned off and on again, but there's no accessible switch or socket. An adaptor cable, connected to the back of the dispenser, has to be pulled out and pushed back in again (very simple), but unless you know you've got to call maintenance.

Close to a few food outlets, burger places, coffee shops and the local area felt safe. The subway is a 5-10 minute walk and the area is busy enough with people. Its a short walk to the 9-11 memorial, for example and the Irish Hunger memorial is right outside the front door. Turn down service supplied chocolates every evening and we looked forward to getting back to the Hotel each evening.

Stayed in December 2024

Nothing. WE stayed 3 nights and wished we had come there before instead of booking an expensive and badly maintained airbnb.

We had a great room for a small upgrade of USD 30/day. There was a water dispenser in the room (filtered water). The staff would make the beds everyday. The shower was one of the best. everything was very modern, new and functional.

Stayed in January 2025

The carpet under the foldout bed was not clean in either room and we even found a child’s toy from a previous guest. Not being able to open or use the fridge was also a large negative

Staff were very thoughtful and the layout of the rooms with the sliding doors was very clever, allowing us to have some privacy within the family

Stayed in December 2024

Nothing!

clean with large rooms that are great for families and a wonderful location

Stayed in January 2025

Wish fridge wasn't 100% full, we needed space for personal items.

Size of king suite is excellent and best showers ever in a hotel

Stayed in January 2025

Position.

Stayed in December 2024

Seems petty, but for the price they should provide better quality TP and Kleenex. I know it’s a little thing…

Everything. Excellent room, even better service.

Stayed in December 2024

Nothing

Great location. Great room and very good staff

Stayed in December 2024

Everything was perfect

Stayed in December 2024

some maintenance issues

Stayed in November 2024

Like everything about the Conrad Downtown. My wife and I think to try something new and "special," but we are always drawn to the hotel. Five visits in five years. The hotel is walkable to so much. The Oculus is a block away. Ferry dock across the street. The on-site restaurant is extraordinary. There are many handfuls of restaurants within four blocks of the hotel. If you are interested in shopping, there are few better places in Manhattan than Brookfield Place mall. The FiDi area around the hotel is clean, well-lighted, and safe. The entire hotel is maintained beautifully. Nothing out of place; all fabrics looked as new as they did when we first stayed at the Conrad five years ago.

Stayed in November 2024

No pool/spa facilities. Room service finishes at 10:30PM - not 5 star hotel service.

Excellent room size especially for NYC. Polite, courteous staff. Bar and restaurant area was good, if on the expensive side.

Stayed in November 2024

Everything was amazing

Everything was perfect. The room, the food, the staff. They really go far and beyond your expectations.

Stayed in November 2024

Room is a little bit old and not maintain good enough. My room was in 15 floor and the shower's water pressure was not enough. I even cannot wash my hair.

Location is very good and convenient. I love the surroundings.

Stayed in October 2024

$35 for a cosmo was not nice

Spacious room

Stayed in September 2024

nothing

large corner suite was spacious and comfortable

Stayed in September 2024

Front office there was an lady she is so respectful and helpful

Stayed in September 2024

Nothing

Very nice and comfortable, nice staff, great location

Stayed in September 2024

I had plumbing issues twice during my week stay

Exceptionally friendly staff and nice faculty

Stayed in August 2024

Everything was awesome. We stayed at 513. Excellent room.

Everything was nice. The free refillable water bottles is a good thing.

Stayed in September 2024