Room in desperate need of a facelift (stains on ceiling, buckling floor, warped room door, cracked bathroom sink, discolored grout in bathroom) roof-top deck being closed, broken elevator, not enough breakfast seating, hotel staff monopolizing parking spaces designed for guest loading and unloading

Location was excellent - very close to Times Square. Breakfast was adequate (but food items were not replaced frequently enough), bedding and pillows were very comfortable.

Stayed in August 2022

3 elevators for the whole hotel. 1 not working at all for the duration of our stay. There was days where only 1 was working. No service elevator for staff, which means they took up space and time, stopping at floors,which was unnecessary.people are waiting up to 45mins on a high floor for the elevators.

Good value for a family staying in New York

Stayed in August 2022

The rooms were not bad, especially the rooms with views on the upper floors. However, the hotel has in my opinion two serious problems that make your stay miserable. The first is the fact that it has 40 floors and 3 elevators, of which during our stay two of them were out of order most of the days, making very, very difficult to go down from the upper floors, we had to wait 15 minutes to go down because the elevator was always full when it stopped at our floor. In the end, we had to walk down several times from the 37th floor... amazing! The second problem is the breakfast, the dining room is small, there are very few tables for so many people and it is difficult to find a free table. The breakfast is very limited, there is no variety and as there are many people everything is scarce (milk, muffins, napkins, butter, etc.). In addition, the plates are made of paper and the cutlery is made of plastic. Another issue is the housekeeping of the rooms, theoretically it was every other day, however in 7 days we had our room cleaned only twice. In short, I'm very disappointed with the hotel and it almost made my stay unpleasant, fortunately the city is amazing!

The location and the views from the room.

Stayed in July 2022

One of the lifts did not work and waiting times to use the lifts were extremely long. The quality of the breakfast can also be improved. The rooms were sometimes not properly housekept and was half-finished.

Central location

Stayed in July 2022

Worst elevator I've ever encounter - always overcrowded, average wait time of 15 minutes Poor house keeping where the bed was made without a duvet cover. Asked on two separate occasions to address this and they ended up just leaving a duvet cover in the room for us to apply ourselves. Thick mold also found on 4x slices of bread during breakfast service - spoke with a hospitality staff member who removed just those slices instead of the whole loaf..

Comfortable bed, view, shower

Stayed in July 2022

I have been to New York seven times, and never have I had such a bad experience at a hotel like this time living at the Element Hotel. First of all, the personell was not nice. They never said «Hi» to us or smiled, which I think is very important in order to feel seen. The second thing; only 2 out of 3 elevators was working. We lived at the 34th floor and had to wait for more than 20 minutes to get both up and down, which was extremely annoying. The third thing: There were almost no hot weather in our room, and the water smelled nasty. Also, the shower was not properly cleaned. Overall, I really don’t understand how this hotel can be four stars. I will never come back here and I really do not recommend others to live here as well. I don’t understand how this hotel has gotten so Good reviews, and I was therefore very dissapointed.

Very little. The one thing must be the location.

Stayed in July 2022

Terrible elevators , we got stuck in the elevator during 30 minutes, huge lines during 30-45 minutes just to get down from the room !!

size of room

Stayed in July 2022

1. SHOCKING elevators. There are 3 of which only 2 worked some of the time, often only 1 was operational as the staff used it for services. 20 to 30 minute wait for a lift, if you are lucky. We walked down the 18 flights each morning. We were told it was being fixed the day after our arrival. This was a blatant lie. 2. Breakfast is a bunfight 3. Garbage trucks collect from outside the hotel at 4am. Noisy!

1.Decent bathroom (although hot water in short supply in the evening) 2. Close to Broadway for shows (but that location also means some undesirable elements in the streets)

Stayed in July 2022

The cleanliness of the rooms floor could be improved, but the bathroom was clean though. There was an incident during our stay where the fire alarm in the hotel went off and everybody was scared and started evacuation. It was a false alarm and nobody was hurt but I'm sure their fire alarm system should be checked and evacuation procedure updated because even though they have 3 elevators they are slow when there's a lot of people requesting stops at their respective floors and the stairs are narrow which made the evacuation very slow especially if you had your room on one of the top floors. I can only imagine how bad it would be in case of a real emergency...

The location of the hotel is absolutely perfect if you want to explore the city center by foot because it's a short walk away from the Times Square area. The metro station was also 2 or 3 blocks away. We felt pretty safe in the neighborhood while walking at any hour. Amenities are nice and pretty modern. Breakfast was generous and you had plenty of options also super tasty! We felt comfortable overall and would definitely recommend booking this place.

Stayed in July 2022

Elevators too busy and not working. Not enough space to sit for breakfast.

Breakfast was good.

Stayed in July 2022

Elevator broken

The staff

Stayed in July 2022

The first night my door didn't lock properly. There was no hot water for the first 2 nights. They moved me to another room on a higher floor, which was great and had a nice view. However, the room is not cleaned every day.

Very well located. Rooms were very spacious. Close to the metro. Good breakfast options. The staff are very nice.

Stayed in June 2022

checking in. was extremely hard, extremely long wait, they told us to come back to check in later because the rooms aren’t ready, we came back a second time with an extremely long line

Stayed in June 2022

Bed was sunken, deformed Large stain on chair

Location was great.

Stayed in July 2022

Staff was rude, rooms were small and in poor condition, no centralized AC, housekeeping didn't come for five days and I had to request them twice

Centrally Located

Stayed in July 2022

I couldn't stay longer, 😆😂🤎😎💯

Being on the 3rd floor or lower, staff was great,super location best city in the world!!💯😎🤎🤎

Stayed in July 2022

It was clean. Staff was very courteous. Brekfast was good. It was close to Times Square and other places. The subway station was around the corner.

Stayed in July 2022

the rooms were very dirty and broken, shower was broken. very very run down and unclean room

Stayed in July 2022

3 elevators for more than 30 floors. We had to wait several minutes before an elevator was available. That's pretty annoying, when you are staying on the 28th floor. Breakfast was always overcrowded. Maybe they could create 2 breakfast shifts to better distribute the costumers.

Great location.

Stayed in July 2022

Clean, safe, staff was wonderful. Absolutely loved the location. Hope to return next summer.

Stayed in July 2022

Despite being close to Times Square it is also right next to heroin alley. Daily woke up to passed out drug users right outside front step. One day someone was defecating within 20ft of front door. Used to be great location and unfortunately staff can’t do much about the street but it certainly detracts from the hotel and overall stay. The breakfast was often served cold or lacking items and considering the lack of variety should have been at least replenished in a timely fashion. Stayed here years ago and miss the old element since it seemed much cleaner back then and frankly safer. While we weren’t afraid for our personal safety it was quite interesting to walk out and see the neighborhood drug dealers on the corner every morning.

High floor stay with great views

Stayed in July 2022

View onto a brick wall We were there a week & had to request the room to be cleaned & refresh toilet paper & towels, disappointing. Have stayed in this hotel before & this was not an issue.

Size of room Water at reception Door staff & security Breakfast facility

Stayed in July 2022

Everything was genuinely fantastic, no complaints

Our family booked a couple rooms at the Element in July and had the most amazing stay! The staff were just so genuinely friendly and helpful and welcoming at every turn. The rooms have everything you need if you want to cook or stay a while--but they also provide an amazing breakfast. A huge bonus and surprise was the Happy Hour Monday through Thursday evenings. Nice bread, olives, cheese, Chex mix, and drinks. I'd go back for that and for the whole atmosphere; location can't be beat; price was fantastic when we booked. Our dog loved it too. Can't speak highly enough of the whole experience.

Stayed in July 2022

Very dodgy area full of addicts using drugs on street or passed out, I felt unsafe, really anxious and scared. Couldn't wait to get out of there. Shower misplaced flooded the floor and tv wasnt working at the start, there was a cable not connected. Felt like a scam for tipping maintenance guy, whom couldnt speak English to the point that he gave me his phone on Google translate for me to write what I was saying.

The room was great, clean, with good air conditioner, with small kitchen and bed was really comfortable and big.

Stayed in July 2022

The breakfast could’ve offered more of a variety of hot food

The location is perfect, close to Times Square and to main subway stations.

Stayed in July 2022