Reviews of Element Times Square West This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
311 West 39th Street, Hell's Kitchen, New York, NY 10018, United States
#273 of 428 hotels in New York
Guests' ChoiceReview Score
Based on 2394 hotel reviews
8.0Score breakdown
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Cleanliness
8.3
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Comfort
8.4
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Location
9.2
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Facilities
8.0
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Staff
8.4
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Value for money
7.9
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Free Wifi
8.6
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Reviewed: December 16, 2024
Margit
United States8 Reviews8.0“Overall great choice for our weekend in the city”- • Leisure trip
- • Couple
- • Studio, 1 King
- • Stayed 2 nights
- • Submitted from a mobile device
Elevators were quite the challenge, housekeeping only comes every 2 days, the pillows were incredibly mushy
Nice place, clean, convenient location, friendly staff, impressive breakfast buffet, loved the availability of coffeemaker and tea
Stayed in December 2024
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Reviewed: December 15, 2024
Debra
United States10 Reviews8.0“Convenient, excellent breakfast, would stay there again”- • Leisure trip
- • Couple
- • Guest room, 1 King, City view
- • Stayed 7 nights
- • Submitted from a mobile device
Long wait for elevators
Location, good breakfast, view from room, large fridge/freezer
Stayed in December 2024
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Reviewed: December 9, 2024
Gianbart75
Italy38 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Guest room, 1 King, City view
- • Stayed 4 nights
I would improve if possible the elevetor system; most of the time the waiting is too long.
The room is very nice, quite spacious for the standard in Manhattan with a nice view. Very clean and comfortable, nice closet and very nice bathroom and shower.
Stayed in December 2024
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Reviewed: December 1, 2024
Mitchelle
United States3 Reviews8.0“It was a great experience. I would recommend it.”- • Leisure trip
- • Family with young children
- • Guest room, 2 Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
The beds were not queen bed like they confirmed. Those are full size beds. Two adults will not have too much space. And the problem with the elevators that they are so slow and small. We had to wait over 10 minutes to be able to go down the first day.
The location was great to walk around NY City. The room was super clean and comfortable.
Stayed in November 2024
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Reviewed: November 30, 2024
Ursula
United States2 Reviews8.0“it was nice to stay in your hotel but the problem is the elevator especially when your in the top floors of your hotel i”- • Travelers with friends
- • Guest Room, 1 King
- • Stayed 1 night
- • Submitted from a mobile device
good
good
Stayed in November 2024
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Reviewed: November 25, 2024
Michael
United States12 Reviews2 helpful votes8.0“A perfect stay if you like to be in the the Times Square area.”- • Leisure trip
- • Solo traveler
- • Guest Room, 1 King
- • Stayed 2 nights
There was some issues with an elevator being out of service and long lines.
The room was nice and perfect for a short stay.
Stayed in November 2024
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Reviewed: November 25, 2024
Ianc123
Ireland29 Reviews4 helpful votes8.0“I was very surprised with everything about this hotel, Room size, Views, Location, Staff and service”- • Leisure trip
- • Couple
- • Guest room, 1 King, City view
- • Stayed 4 nights
No Issues.
The room was very spacious and the view was amazing. Breakfast was a great bonus to start day and was continually refreshed. You could'nt beat the location, Perfect.
Stayed in November 2024
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Reviewed: November 24, 2024
Ruth
United States8 Reviews1 helpful vote8.0“Friendly, clean and comfortable with a good breakfast.”- • Leisure trip
- • Couple
- • Guest room, 1 King, City view
- • Stayed 1 night
We paid slightly more for a city view room. Unfortunately condensation between the window panes obstructed the view to a degree. If you wanted to take a photograph of the scenery, it would be a fuzzy shot. No hotel parking meant, we had to purchase expensive parking nearby.
FRIENDLY STAFF. Every staff member we encountered were smiling and welcoming. In the lobby there was great guidance and help with the elevators and entering and exiting the facility. Having a kitchenette in our room was a huge plus. We enjoyed the location, and hotel breakfast,
Stayed in November 2024
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Reviewed: November 24, 2024
Abayomi
Qatar8 Reviews9.0“perfect stay”- • Leisure trip
- • Solo traveler
- • Guest Room, 1 King
- • Stayed 4 nights
- • Submitted from a mobile device
Elevator wait time is extremely long
Clean
Stayed in November 2024
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Reviewed: November 23, 2024
Waseem
United States10 Reviews3 helpful votes8.0Very Good- • Business trip
- • Couple
- • Studio, 1 King, City view
- • Stayed 7 nights
- • Submitted from a mobile device
Elevator waiting time
Stayed in September 2024
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Reviewed: November 13, 2024
Andrea
Israel9 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Guest room, 1 King, City view
- • Stayed 3 nights
they didnt clean the room every day only after one day stay and again one day no and again...this is the new police... the staff clean the room very nice but we think they need to clean every day
sttaf service excellent, specially Noor and Modesto were so kindly and helpfull, good breakfast, very good location.
Stayed in November 2024
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Reviewed: November 8, 2024
Gulay
Turkey15 Reviews2 helpful votes9.0“Good location and goood breakfast”- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 5 nights
- • Submitted from a mobile device
There is no enough elevators. We had to wait elevators especially im mornings.
It’s location is very good. You can be easily reach by subway.
Stayed in November 2024
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Reviewed: November 6, 2024
Carmel
Australia1 review7.0Good- • Leisure trip
- • Solo traveler
- • Guest Room, 1 King
- • Stayed 7 nights
Breakfast good, however given the cost of accommodation - guests having to use disposable plastic cutlery, paper plates, cups etc at breakfast is not what I would expect from a Marriott Hotel.
Walking distance to subway station, Times Square, broadway, & tourist attractions.
Stayed in October 2024
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Reviewed: November 4, 2024
John-paul
United Kingdom9 Reviews1 helpful vote9.0“Great stay, would recommend and return”- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 7 nights
A/C in room could be noisy
Great location, next to 2 main subways if required. Clean and tidy room, big comfy bed, kitchenette well equipped. Good varied breakfast, we always found a table. Nice touches like complimentary fresh drinking water available and Happy Hour with cheese, bread, olives and popcorn available. Friendly and helpful staff. Wifi worked well. We didn't have an issue with the lift, maybe brekfasting early avoided the wait?!
Stayed in November 2024
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Reviewed: October 29, 2024
William
United States21 Reviews1 helpful vote9.0“I love NY”- • Leisure trip
- • Couple
- • Guest room, 1 King, City view
- • Stayed 4 nights
- • Submitted from a mobile device
It was really great
Efficient checkin and out. Fast elevator
Stayed in October 2024
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Reviewed: October 22, 2024
Donald
United States3 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Solo traveler
- • Guest Room, 1 King
- • Stayed 9 nights
- • Submitted from a mobile device
Elevators
Excellent location
Stayed in October 2024
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Reviewed: October 21, 2024
Nancy
United States1 review8.0Very Good- • Business trip
- • Group
- • Guest room, 2 Double Beds
- • Stayed 3 nights
Typical free breakfast nothing special and I did not like coffee. However there was a great bagel spot very close to the hotel.
Stayed in October 2024
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Reviewed: October 16, 2024
Branko
Slovenia7 Reviews7.0Good- • Leisure trip
- • Group
- • Guest room, 2 Double Beds
- • Stayed 6 nights
- • Submitted from a mobile device
The window does not open We receivwd only three towels for for people.
Location
Stayed in October 2024
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Reviewed: October 16, 2024
Militsa
Bulgaria29 Reviews4 helpful votes8.0“Great value, bring earplugs”- • Leisure trip
- • Family with young children
- • Guest Room, 1 King
- • Stayed 3 nights
- • Submitted from a mobile device
We were on the third floor - didn't have to use the elevators, which are only 3 and a huge wait, but it was very noisy from the street, and we had to sleep with ear plugs.
Great location, water and coffee is available all day, during week nights there are complimentary drinks and snacks and tea at night time. Fitness is small, but very convenient and open 24/7
Stayed in October 2024
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Reviewed: October 15, 2024
Robert
South Africa2 Reviews7.0“While the place is looking a little tired, we found it clean, comfortable and suitable for our needs”- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 3 nights
Spent a lot of time waiting for lifts! Aircon VERY noisy. Street outside a bit seedy and dirty.
Very comfortable beds, useful having kitchenette included, breakfast very adequate
Stayed in October 2024
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Reviewed: October 15, 2024
Ramon
France35 Reviews4 helpful votes8.0“inoubliable”- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 5 nights
ras
proche de tous time square a 100 m super
Stayed in August 2024
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Reviewed: October 14, 2024
Juliana
Netherlands17 Reviews1 helpful vote8.0“Decent option if you wish to stay in the busiest area of Manhattan”- • Leisure trip
- • Family with young children
- • Studio, 1 King
- • Stayed 2 nights
- There are only 3 elevators and they are VERY busy. At times, you need to wait a long time to be able to take them. I'm fit enough to use the stairs, but it's a high building with 40 floors, so it's something to pay attention to if you have any limitations. I was in the 9th, so it was ok. But be mindful of this if you are staying on a higher floor. - I was there for almost 10 days in a triple room. The triple room offered only 2 beds, so I had to share a bed with my mom. This was definitely not ideal. It would be great to have an extra mattress or a sofa bed instead. - The room is only cleaned every other day, so for a room with 3 people it can get a bit messy. The breakfast is also busy, and depending on the time you go, there may not be tables. Still, the options are okay, and you can always take the food and eat in your room. It's not the best, but it's possible.
- The hotel is decent and close to the metro/bus terminal. - The region is suitable for tourism but a bit too busy for me. Walking distance from the Times Square. You have plenty of restaurants, 1 seven eleven, many cafes, a CVS, a Target, and other options that are very close. - The room was big and had a good kitchen structure. - The gym was very good, quite complete and open 24h. - The staff was friendly and allowed me to check in earlier as there was a room available (I was already in the city but in a different hotel). - You can receive packages with no cost (Amazon orders, for example)
Stayed in August 2024
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Reviewed: October 13, 2024
Julie
New Zealand11 Reviews8.0“Clean, Comfortable and Close to Amenities”- • Leisure trip
- • Couple
- • Studio, 1 King
- • Stayed 5 nights
The laundry facilities were out of order but there was an alternative nearby so not a big issue. The lifts were slow and occasionally out of order
Breakfast included in room rate, afternoon drinks and snacks Monday to Thursday, location, helpful staff, kitchen facilities in room
Stayed in September 2024
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Reviewed: October 10, 2024
Carlos
Brazil1 review1 helpful vote9.0“best location”- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 5 nights
- • Submitted from a mobile device
the elevators take a while, be prepared to wait 15+ min specially during peak hours.
incredible location, cool staff, complimentary breakfast and happy hour were a nice surprise.
Stayed in October 2024
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Reviewed: October 8, 2024
Katarzyna
United Kingdom21 Reviews1 helpful vote7.0“Decent hotel in great location, quite expensive for what it offers”- • Leisure trip
- • Couple
- • Studio, 1 King, City view
- • Stayed 5 nights
Breakfast was poor quality. Lifts in the hotel are very slow and keep breaking down so we wasted quite a bit of time trying to get to and from our room on 28 floor. Air conditioning in the room quite dated, smelly and loud
Great location, friendly staff, good kitchenette in the room with all basic utensils we needed. Good bathroom. Nice small rooftop terrace.
Stayed in September 2024
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