Desk personal ( one man , i dont remenber the name )

Ubication

Stayed in April 2022

the floor of my room was sicky and my pillows smell like cigarrette smoke

the breakfast

Stayed in May 2022

the service: i forgot something important in my room and despite many mails or calls nobody even took the time to reply with a status. this is not serious. and leave me with a bad outcome vs my stay in this hotel, this is a shame.

the place was good , great neighbourhood just close to almost everything

Stayed in April 2022

I had the worst customer service experience. The guy at reception treated us very badly and hateful. He wanted to charge me twice, and I insisted that I had already paid by booking.com and the guy told me that no payment arrived and he should charge me the whole amount. Then he made us come back two hours later because there were no rooms available and he just gave us the key without explaining anything about the hotel services. The internet did not work and the next day the key was locked, so we couldn't enter the room. It turned out that the guy did not proccess the check-in correctly and it appeared in the system that we never arrived. I am very disapointed with the service and I do not definitely recommend this hotel to anyone.

Breakfast was good and sufficient

Stayed in May 2022

Nothing

All

Stayed in May 2022

The Location was perfect! The room was perfectly complete including a kitchennete also neat and clean!

Stayed in May 2022

service was poor, maintenance was poor, maintenance man did not show up to correct maintenance issues in room even after contacting Manager & FD.

Stayed in May 2022

It would have been nice if there were some plant-based or vegan breakfast options like something without eggs or coconut yogurt etc. I also would have liked if the policy made people wear masks while inside the elevators.

This was our third time staying at the Element Time Square and it did not disappoint! We love the location. The room was incredible. We requested a higher floor so that the city noise would be less noticable and we got an amazing room with a fabulous view. The staff is always friendly and helpful. The location is super close to some of our favourate restaurants. We especially like that we have a kitchen in the room and can buy snacks and also make quick meals. Even during Covid, we felt safe. Close by restaurant Nitti was amazing....some of the BEST Italian food! The Joyce Irish Pub next door was also really good......The Parmesan Truffle fries were yummy!

Stayed in May 2022

the only thing i will say, and its only because you’re asking.. the hot water wasn’t super hot but still hot enough for a shower and with 40 floors of people showering at the same time its bound to happen

the hotel was very clean, rooms were super comfortable and had a small kitchen, not that we used it much but appreciated the fridge the breakfast was excellent- not your typical breakfast that i have had at hotels in the last nice cold lemon water in the lobby central to the subway to get anywhere/JFK airport easy walk to get bearings for Manhattan

Stayed in May 2022

Nothing

All

Stayed in May 2022

Our room and the hotel wasn’t clean and the elevators very slow and very little for the guests of the hotel

Location perfect and super convenient. Breakfast fair !

Stayed in May 2022

The rooms were full of little annoyances such as: * bathroom/shower water that was either hot or cold depending on the time of day and could not be adjusted * automatic motion-sensor lights that clicked on whether you wanted them to or not--and could not be disabled * elevators that frequently weren't working * a phone that didn't work * shower basin that was plumbed so that half of it didn't drain In sum: a lot of LACK of attention to details that make a hotel stand out.

The staff were great--friendly, cheerful, and helpful. The location also was outstanding, not only walkable to many key locations, but close to the subway and many good eateries. Also, beds were comfortable and it was nice having a kitchenette with fridge and microwave.

Stayed in May 2022

Good location, close to Penn station and Port authority for train & bus services, also only a short walk (2 blocks) to Times Square. Rooms were very clean and comfortable.

Stayed in May 2022

Breakfast area is small

Great location, friendly staff, clean and tidy.

Stayed in April 2022

Poor attitude of one staff in front door. An unfriendly atmosphere for Asians

Stayed in May 2022

Hotel overall poorly maintained Erratic elevator programming with long waiting times No hot water in room over 2 weeks, despite repeated maintenance requests

Great location near Times Square & Port Authority Fantastic views from 39th floor Kitchenette useful for extended stay Quiet room

Stayed in May 2022

the only thing I didn’t like was there wasn’t a lot of counter space in the bathroom. the bathroom was nice but the space wasn’t there for me

it was close to time square and accessible to the subway and port authority

Stayed in May 2022

No hot water. Luke warm at best. Didn't bother complaining because it was a 2-night trip. No blankets or spare bedding. Lots of queuing at breakfast. Impossible to get into a lift during peak times. No housekeeping during my stay.

Easy check in and check out. Comfortable bed. Good kitchen facilities and decent size bathroom

Stayed in May 2022

BACTERIA GROWING IN THE SOAP DISPENSERS!! Completely disgusting. Had to change rooms immediately after checking in because there were staples/trash all over the room. Really run down tables with water rings all over. Bathroom looked like a gym locker room. Our second room was better but was still cramped.

Central location right in Times Square, but can be a sketchy area after dark.

Stayed in May 2022

the staff is not friendly to guests

Stayed in May 2022

Room smelled like urine Curly hairs on linens and on the toilet. Unflushed toilet. When taking shower - water is everywhere, so I ended up wiping the floor!! there was so much water - it took me 30 mins to dry it out with towels and running around that room.

Front desk was friendly

Stayed in May 2022

I found a used cup by the bed and the hotel did not do any cleaning during the two days I stayed

wifi is good and breakfast is also good.

Stayed in May 2022

I had read reviews mentioning hot water and elevator problems. As I used to work in hospitality I thought they might have been temporary, that it could happen to any hotel. I could have never imagined they were structural problems. The hot water without cold water is REAL, and not nice at all if you like warm water for a shower and cold water to wash your face in the morning. Is not something they will fix anytime soon. We complained about it 2 consecutive days until the 3rd day when we requested a change of rooms as it was unbearable. (that’s when we got the great view) The elevators same thing, structural problem. Nor will it be fixed any time soon. They have three and the standard wait is 10minutes. I’m not even talking about rush hour, during breakfast time you could be waiting 20 minutes. and that’s when all three are working. But, they usually have 2 working and we also had two days with only 1 working, so you can imagine. Last but not least. Too much drugs in the hotel’s block, nothing dangerous, it’s still safe, but not nice to watch. I had stayed in NYC many times, in different hotels and categories, this was by far the worst stay ever. Won’t be coming back to this hotel or area.

This is one extended night from a stay of 9 nights in total. so here is my review of the 9 nights. We got a room with a view during our stay. they had to change us due to water problems so we got to see two different views. One with buildings only and the Empire State to the side. And one open view with the edge and One World that was worthy. Of course we only got that for the las two days. I need to mention the staff, which was very friendly and always well predisposed. enduring with guests complains that they could hardly fix or accommodate. Kudos to them!

Stayed in April 2022

I had read reviews mentioning hot water and elevator problems. As I used to work in hospitality I thought they might have been temporary, that it could happen to any hotel. I could have never imagined they were structural problems. The hot water without cold water is REAL, and not nice at all if you like warm water for a shower and cold water to wash your face in the morning. Is not something they will fix anytime soon. We complained about it 2 consecutive days until the 3rd day when we requested a change of rooms as it was unbearable. (that’s when we got the great view) The elevators same thing, structural problem. Nor will it be fixed any time soon. They have three and the standard wait is 10minutes. I’m not even talking about rush hour, during breakfast time you could be waiting 20 minutes. and that’s when all three are working. But, they usually have 2 working and we also had two days with only 1 working, so you can imagine. Last but not least. Too much drugs in the hotel’s block, nothing dangerous, it’s still safe, but not nice to watch. I had stayed in NYC many times, in different hotels and categories, this was by far the worst stay ever. Won’t be coming back to this hotel or area.

We got a room with a view during our stay. they had to change us due to water problems so we got to see two different views. One with buildings only and the Empire State to the side. And one open view with the edge and One World that was worthy. Of course we only got that for the last two days. I need to mention the staff, which was very friendly and always well predisposed. enduring with guests complains that they could hardly fix or accommodate. Kudos to them!

Stayed in April 2022

Cleanness toilet flushing system does not work The room need upgrade and maintenance and totally is different than hotel pictures

Location

Stayed in May 2022