the lift wait times

clean, comfortable and got a breakfast

Stayed in December 2022

I got dihorea one lunchtime after breakfast. I suspect one of the sausage products was past itsbest before date

Great location, service and cleanliness was very good. Breakfast was ok. Value for money was ok. We thought it was expensive for what we actually got

Stayed in November 2022

nothing

Has everything you need in the hotel room. Breakfast you are also spoilt for choice. Staff are extremely helpful and friendly and complimentary cookies are also delicious

Stayed in December 2022

they need to unclog the sink drain in the bathroom. The water starts rising when your washing your hands even though the drain stopper is lifted.

They have upgraded the mirrors in the bathrooms to remove steam if you press the button on the mirror when you get out of a shower. Also you can change the light concentration of the mirror which is convenient!

Stayed in December 2022

atmosphere during breakfast No noise cancelling windows

the room itself and the bathroom

Stayed in December 2022

Perfect breakfast! Perfect position! Just 10 min walk to the metro station or Times Square. Reading about comments for the elevator, we have to say we waited max 2 min. The last of the problem! Higly recommended

Stayed in November 2022

Difficult to get from middle / upper floor in the morning

Location was great and staff was friendly and very helpful.

Stayed in December 2022

Too few elevators for a hotel this size. Long waits and eventually many guests took the stairs. Breakfast seating was insufficient.

Great location, clean rooms and helpful staff

Stayed in October 2022

variety of breakfast food, still wasn’t bad though

really enjoyed staying at this hotel, the rooms were decent size, very central, rooms were clean and staff were friendly and helpful , the area can be a bit sketchy, but it is also quite busy! would stay here again. also the Irish pub next door is really good!

Stayed in November 2022

It was very crowded, especially during breakfast. We couldn't check in at 2 pm like it said on this site, but had to wait until 3 pm to check in which was annoying

The room was nice and clean, we had a mini kitchen. There were many options for the breakfast. We stayed for one night.

Stayed in November 2022

elevator is packed and hard to get (always full) in the mornings. many people including myself had to take stairs. request a low floor.

Stayed in November 2022

all previous reviews about the elevators are true, I was on the 18th floor and ended up walking down most days (didn’t seem to have any issues waiting with elevators heading up) there were however a couple of times where the elevator didn’t stop at my floor despite pressing the button. I wasn’t too fussed about this as I have no mobility problems so I just stopped at the closest floor and used the stairs. However on 2 occasions, trash bags had been left in the stairwell and I had to climb over them to get to the floor- not quite a luxury experience and definitely not fire escape compliant! although breakfast is provided free of charge, it is chaos in the mornings. no system and people barge in and crowd around certain items. not enough seating so I ended up taking my food back to my room most mornings ( again not ideal when having to climb over trash bags to get there!) selection was generally good though. bathroom was fine- although struggled to get any kind of water pressure and hot water.

location was good (although some characters around, this wasn’t the fault of the hotel- just the area in general!) but plenty of food places nearby, 7/11 on the corner and close to subway stations and tourist attractions. room itself was great, comfortable bed, great kitchen facilities and really liked the full sized fridge. plenty of soft towels given.

Stayed in November 2022

we had to move rooms as our TV was not working and the bathroom shower handle kept falling off.

location, clean and modern and it served breakfast

Stayed in October 2022

Hotel was easily accessible. Very clean. And the staff was very nice and friendly. In a good location. And luggage storage was offered, which was great!

Stayed in September 2022

leaking shower and plugs 🔌 didn’t work

noisy but centralized

Stayed in November 2022

Asked to have our bathroom sink drain unplugged and they didn't come. When I asked in the evening, they came right away.

The staff at the desk was helpful. Very good location. Very close to Times Square and lots of sights.i would recommend it Seemed safe too.

Stayed in November 2022

cleaning, poor lights in the room

the best was location, gym and good breakfast

Stayed in November 2022

- The area is noisy and not very clean because of the Times Square closeness. - I booked following to my friend recommendation, and she was excited with the rooftop happy hours experience, but now the rooftop is not available for the guests. - The breakfast area should be larger.

- Location is very convenient to explore tourist attractions, closeness to the Times Square has +++ - Happy hours with drinks and snacks were very nice, they are from Monday to Thursdays only, and we were able to enjoy 2 out of 5 days of stay. - Seems that rooms are ideal for people who work remotely: the destop, plugs, chargers and etc. - Staff serving breakfasts and happy hours are very friendly. - It is very helprful to have a kitchenette with all necessary stuff.

Stayed in October 2022

The breakfast was horrible. It wasn't neither a buffet nor a continental breakfast. Disposable utensils in a 4 star hotel is far beyond one's imagination - even if the hotel claims to doing so in order to keep the environment and the well being of the people. Disgusting!!!! On top of it, the receptionist told us it is a buffet with "everything that you would just want"! wow!! We had to resort to going to Starbucks for breakfast during the two mornings! This is a shame of a hotel which claims to be a 4 star hotel. We travel a lot and have not encountered such a "phenome" in any other place!!!!

Room was clean and nice. The shower floor was not flat, therefore there was always a layer of water when we got into the shower: this is not only unpleasant and risky, but also unhygienic (in a 4 star hotel which claims to care for the well-being of people and the environment).

Stayed in November 2022

AC in room super noisy. Cleaning only every other day (due to staff shortages). Breakfast was okay-ish (and free) but not super healthy. Lobby of hotel way too small for a hotel with 400 + rooms, always crowded Bit overpriced for the age of the rooms...definitely a bed factory Looked better on the photos

Perfect location, central in Manhattan. Lots of shops and food options nearby. Close to Hudson Yards (Vessel and Highline) Amenities in room were okay. I got a higher room so the view was amazing. Free breakfast, staff are mostly nice

Stayed in October 2022

great location just off Times Square. booked room with a view and that’s exactly what we got. breakfast included sets you up for the day

Stayed in November 2022

not a deal breaker but just the waiting on lifts and i found the sheets a little hard.

the location and breakfast was brilliant.

Stayed in November 2022

Breakfast Area and Elevators were maxed out at times.

The view from the room on the 40th floor was awesome. The Empire State Bldg. and the lights of NYC at night were a surreal experience. Good transportation connections to the major NYC attractions and Newark Airport. Reasonably priced,healthful food options in the area. Good choice of food at breakfast. The room was large and comfortable .

Stayed in October 2022

The hotel is okay, you can see that it is a bit dilapidated and some broken corners etc but definitely clean and safe to stay at

Really good location. You are close to everything, especially Times Square. You are on the 8th and 39th…8th ave seems a little sketchy because of pot shops and homeless people, but did not feel unsafe.

Stayed in October 2022

Area and street appeal. front door did not open automatically. power point in bathroom did not work. View from window depressing. Floor appeared gritty. Had to wear thongs.

Room size good for New York standards. Bed comfortable.

Stayed in November 2022