Internet in our room didn't work properly. We had to use our own Hotspot to watch streaming shows. No ice!!!!??!??! What on earth? The closet in the room is dumb. It can't open quite halfway due to the placement of it and the front door hinge. Therefore it's impossible to use the top 2 drawers easily. They didn't seem prepared for the breakfast crowd(weird) the tables were dirty, dirty dishes piled up, bagle station dirty, ran out of several things more than an hour before breakfast ended. Just some details someone has missed and this place would be fantastic!

Free breakfast, free wine/beer for unwind hour, free espresso/coffee anytime, the little kitchenette in our room,

Stayed in March 2025

We only wished there was more of a variety for breakfast. But what they had to offer looked really good.

Location was perfect. We were within 10 minutes or less of all of our activities. The kids loved hanging out at the pool and hot tub! Everything was beautiful.

Stayed in March 2025

Nothing

Was close to restaurants and shopping stores

Stayed in March 2025

Nothing

Very clean and comfortable rooms - staff was very helpful and friendly

Stayed in March 2025

Clean. Modern.

Stayed in March 2025

Beautiful and clean!

Stayed in February 2025

N/A

Everything

Stayed in January 2025

The AC unit went off/on and had a slight odor.

Breakfast is wonderful. The beds are extremely comfortable. Hotel ambiance is beautiful.

Stayed in January 2025

Loved the breakfast and the lobby area.

Stayed in January 2025

I did not like the location. The property is not in the best area of Waco. But you can go to other areas quickly.

The hotel is beautiful, clean and new. The bed and room are comfortable. Breakfast is surprisingly good as you have a choice for warm options. The staff is professional and helpful.

Stayed in January 2025

The coffee was the worst I have ever tasted. I tried 5 different ways and varieties, but all were all horrible and bitter, no matter how much flavoring and sugar I added. Plus they only have one coffee machine and no directions. It was a weird machine. But the hot chocolate was good. The "art" on the walls in the room were odd, but nothing offensive. The couch bed springs dig in your back. I know they make really comfortable foam couch bed mattresses, inexpensive now a days and that would be much appreciated, if they improved those, in the future. But, the number one thing I did not like is the huge 5G tower in the same parking lot! I actually was unable to sleep from being "wound up" from the effects coming off of that.

The bed was the most comfortable motel bed I can remember sleeping in! The heated pool in the month of Nov. was a very nice surprise! We were swimming in 40 degree weather outside! Nice hot tub outside, too. The changing lights underwater in the pool gave a nice atmosphere. Rooms were very clean, new feeling and surprisingly stocked with silverware, pots, pans, dishes, glasses! Even had a stove top to cook on! Nice sized fridge. Shower was nice and modern (bright shiny white tile) Breakfast was pretty good. Filtered drinking water in the rooms !!

Stayed in November 2024

The breakfast was excellent! Best free breakfast we have ever had!

Stayed in November 2024

Breakfast

Stayed in November 2024

Ankit Bhakta, the General Manager, asked me to comment on any trouble spots I observed in addition to the areas I praised. My only question was: "If the hotel were to have any older, mature staff, could they opt for a nametag that read Mrs, Ms, Mr, etc... rather than just a first name. (I'm old school about this sort of thing.) His read, "Ankit." He gave an intelligent and thoughtful answer on wishing to present an informal, approachable image to guests but that of course if, for example, Barbara Smith wished to be called Mrs. Smith, that was her prerogative. There was nothing I didn't like.

I could say that I'm an expert in hotels. I first worked in one of the best hotels in South Carolina under a strenuous and demanding training programme in 1968 and have since stayed in the full range of hotels from the greatest, storied hotels of the world to dusty, roadside motels in rural Nebraska - and all levels in between. The Element Wako provides the best conceivable value for an American hotel possible in America today. This didn't just happen. I asked to speak with the Hotel Manager, Ankit Bhakta. I found him educated, elegant, courteous and, I have to say a hotel visionary. He is also a partner in an independent local hotel group clustered around Waco of which this is but one of maybe five if I recall. I enjoyed the bar of the hotel until late and was downstairs to observe early morning preparations beginning at 5:00 am in the morning. One of the early morning staff made sure that the coffee (delicious) was ready for me within minutes. It was a joy to see what is possible but not practiced in any hotel in its price range today that I have visited. I listened to other guests. Their experiences mirrored, though through less practiced eyes, my own. They loved it. A full service hotel at a moderate price? Ask yourselves, when did you last come across such a place conveniently located just off of the highway? For young people the answer will probably be "Never." All staff were pleasant and knowledgeable - maintenance, the desk clerks, the lady cooking breakfast to order in the morning, and to the General Manager himself. It is a pleasure for me to review the Element Waco, and I will certainly be staying there again if I don't choose to explore another of this hotel group's offerings in Waco. If this level of quality for the money is its trademark, I can look forward to staying in any of them. This visit we were just passing through. For a longer stay in Waco I might try a downtown location of theirs. I would call Mr.

Stayed in November 2024

Pool was great

Stayed in October 2024

The light around the mirror in the bathroom is not very good for putting on makeup and styling hair. There was only one trash can and it was in the bathroom. It would have been nice to have another one in the room.

Breakfast was very good. Staff were very friendly and helpful.

Stayed in October 2024

The complimentary breakfast was a bit chaotic. There should be a numbering or name system when ordering food to be made such as the omelette. We ordered to omelettes and they were taken by somebody else so we had to re-order and wait.

Stayed in October 2024

The hot tub was not working properly and closed early

We enjoyed the breakfast and the cozy lobby

Stayed in September 2024

Nothing

Clean, quiet, great layout in room and new and convenient facilities. The complementary breakfast was very good. Would highly recommend this hotel if in the area.

Stayed in October 2024

Room service was every other day and the day they supposed to come and clean the room they did not clean.

Stayed in this hotel for Ironman event. We enjoyed our breakfast where we can order our eggs and pancakes. Food had so many choices to choose and beautifully displayed they also had a yogurt and fruit bar. We used the pool on several occasions which we really enjoyed. The gym had new equipments and spacious.The room was spacious and clean and comfortable had a kitchen and utensils . Location was ok . We really enjoyed our stay we will definitely come back.

Stayed in October 2024

NA

The hotel was fantastic and we were pleasantly surprised at all it offered.

Stayed in October 2024

It was a great location

Stayed in September 2024

Nothing

Very clean and new

Stayed in August 2024

The pillows. Bring your own if you don't like pillows that go flat.

This hotel was really nice, very clean facilities and room. The breakfast was great, too. We will definitely stay here again.

Stayed in August 2024