Happy hour- both days, the wine dispenser was broken and the beer dispenser wasn’t refilled when it ran out

Great location, very clean, friendly staff

Stayed in January 2025

N/A

The value and neighborhood is comfortable for walking and access to restaurants

Stayed in May 2024

Ummmmm...... I don't have anything I didn't like

The room was awesome, the hotel was great, the staff was professional.

Stayed in February 2024

Pillows. The down pillows were lousy, no alternate pillows. I also didn’t like they didn’t come to clean the room.

The wall in showers were excellent!

Stayed in November 2023

Waffles and or pancakes would be a good idea A good solid tasty white bread would be great More fruit more toppings for the oat meal Better tasting OJ I went to the apple juice

Good things to eat

Stayed in November 2022

No TV control in room… we obtained 2 different controllers and neither worked. Had to change rooms late evening to have a room with TV

Stayed in September 2022

More Choices

Good

Stayed in May 2022

I reported that the latch plate was missing from our door frame. It had not been replaced yet when we checked out.

We have stayed here many times. Even though staff changes things seem to stay the same.

Stayed in June 2022

TV will turnoff at certain time, and it is getting a bit annoying especially when I am in the middle of a show. The shower doesn't have any handle bars to hold on in case of slide and fall

amenities. friendly staff

Stayed in May 2022

I absolutely love how clean the place was!

Stayed in September 2024

They charged me at the property and when we got home they charged me again. After contacting them to figure everything out, they told me I still owed them money. We stayed 1 night. And in total they have charged me almost $500 when my total was half that.

Beds were comfy and shower was nice

Stayed in July 2024

Communication

When I booked this room online I asked that I receive confirmation when the room was clean and requested it be ready by 5-6pm, which is an option in the booking process. Never received confirmation it was ready, went to check in at 6pm and received confirmation text the room was ready AFTER checking in. Walk inside the lobby and nobody was around. Stood there waiting to check in and see a woman getting a beverage at the beverage station in the lobby. 10 min later she asks if we are guests wanting to check in and then decides to make her way to the desk to check us in. Room wasn’t cleaned thoroughly, greasy handprints all over the windows among other things. No chairs to sit in at the area to eat in the kitchenette as shown in photos. Booked the room to simply sleep for the night so nothing extra was ordered. Also, was charged more money randomly after checking out (attempted multiple times) and never got a receipt for my stay, the extra charges incurred or any communication from the hotel. Will never stay here again.

Stayed in May 2024

I didn't like that my room was never cleaned. I arrived on a Monday and checked out on a Friday. I had to go to the front desk to ask for clean towels. I was given only one wash cloth when I arrived. Was told that rooms were only cleaned every third day or so. The funny thing there was a notecard on the room desk that told you how to tip housekeeping.

The breakfast was good. I had the special of the day once and it was very good. The chef prepared exactly what I wanted.

Stayed in May 2024

At 1:05 am an African American who wasn’t a customer was asked where his ride was on 5/25 overnight. He was drinking coffee and making a mess. It was dumped on his clothing and on a table of the hotel. The individual who was African American was trying to start a fight with me face to face with myself. As a customer I shouldn’t have to pay for a hotel that doesn’t discipline that type of activity. I shouldn’t verbal confrontations with individuals in the hotel as a customer. The African American wasn’t a customer of the hotel and was waiting for a ride to another location. At 1215 am the hotel was still having noise issues from the outside gathering space. The front desk staff advised me that it had 3 complaints already. The overnight of May 26th, I was awoken at 3:30 am where I was staying at the hotel. Shay supposedly left at 11pm for her shift and then there was no overnight auditor in place. I was walking around waiting for them to appear. I was awoken by individuals in the common area where they were sitting by the firepit drinking excessively. There was a Caucasian woman who was thin and has black hair. When I was sitting down by the front desk the woman was proceeding to leave with one of them at the fireplace to a room. I heard the elevator beep sound where they proceeded to use the elevator. Then I made another sweep through the hotel to find the hotel staff but didn’t find anyone. I used the elevator to proceed back to my room. I reach the second floor where I was past room 215 where I hear a man’s voice very loudly speaking to a woman. Then I reach my room in 206. At 4 am there was a Caucasian male pulls up with a silver SUV forerunner with a female driver where they leave their headlights on where the white male wonders around aimlessly in the grassy area by the pine trees. At 4:03 am I proceed down the hallway where there is a white male talking to another white male where the other white male is asking if the individual has a phone charger.

Alright

Stayed in May 2024

Nothing

Very good breakfast. Comfortable & clean room. Helpful staff.

Stayed in March 2024

We requested one of the two rooms we booked to be handicap accessible and got a message back from the hotel saying it would not be an issue. We did not receive that type of room. After 10pm, we received a phone call that started with, "Who is this?". My husband told the person his first name and then the person (Shay) said, "This is the front desk. What is your last name?" My husband replied and was told that we were not supposed to be in that room but rather a different one. The room named was one of our rooms. The front desk then said we only had booked one room. (I have an email with a confirmed reservation for two rooms. The expectation was that we should vacate the room and we declined. We were then billed at a much higher rate and I needed to go down the next morning and spoke with someone at the front desk who corrected the billing after I forwarded the email from booking.com with my rate and confirmed reservation. The check in and the after 10pm call were both unacceptable and both people were very rude. We were staying one night for a funeral and did not appreciate thd hassle of having to deal with this.

The hotel itself was very nice. Beds comfortable with a nice included breakfast and a nice sitting area both inside and outside.

Stayed in May 2024

I had a confirmed room reservation, but was told, at checkin, that I couldn't have the room I reservred.

Stayed in March 2024

Not Applicable

Not Applicable

Stayed in February 2024

Hard to get clean towels and have basic trash removed from room.

Breakfast was fine and the location was good.

Stayed in June 2023

Need better pillows

Breakfast was great

Stayed in February 2023

Noise across at wellman then noise above me people walking in room above me was so loud and slamming cupboards could not get any sleep.

Gentlemen at desk very nice room was nice but could hear everything all night up above my room on 2nd floor.

Stayed in January 2023

Really nice quite area with great food options all around. Breakfast was great and the complimentary beer, wine and light snacks from 5:30pm-7:15pm were a really pleasant surprise.

Stayed in December 2022

Wonderful ambiance and decor. Beds were very comfortable and rooms had a small kitchenette. Quiet floors and staff was very attentive.

Stayed in June 2022

There are no comments available for this review

Stayed in October 2024