drinking water not made available in room freely.

very neat & clean hotel, nice location . served very nice breakfast. also entertained guests with complimentary drinks in evening

Stayed in April 2023

Nothing.

Breakfast was excellent. Proximity to METRO was convenient. The staff here, especially D'Angelo Thomas, made this trip enjoyable.

Stayed in April 2023

by the metro station

Stayed in April 2023

None

Nice hotel, clean and comfortable. Love the breakfast!!!

Stayed in April 2023

the bathroom was not clean and we had to wait for the check in cause they didn’t have any room available.. and the employee was like “is all that we can do”, very bad customer service. When you walked thought the hall for the rooms outside were dirty plates, forks and cups that do not supposed to be there. I really had big expectation for this hotel, but I’m very disappointed.

the location

Stayed in April 2023

stores were closed or no longer in the building, dirty dishes left in the hallway gave the property an unclean appearance

location, neighborhood, staff was very friendly, rooms were clean, affordable parking

Stayed in April 2023

The hotel room was dirty and very dated. The mattress on the pull out sofa couch was spotted and extremely dirty. The surfaces still had fingerprint marks and the room was overall not what I expected from the pictures. The recent reviews were very telling. For almost $400 for one night in a less than mediocre hotel, I wasn’t pleased.

The staff was nice although they could have explained the parking validation a little easier. The two complimentary drinks during evening reception was a nice touch.

Stayed in April 2023

Our rooms were clean. The staff was exceptional and the breakfast was great!

Stayed in April 2023

Pool area needed some cleaning. Complimentary happy hour was lackluster. Snacks provided were veggies and dip. I would suggest just charging for food or just have drinks as the food presentation looked cheap. Swim lessons going on in half the pool that is already small was pretty ridiculous. Swim lessons were going on between 3-5pm each afternoon which was prime time for paying guests. Overall, the location was nice and rooms were comfortable. Staff was friendly, especially cleaning crew.

The rooms were spacious and clean. Beds were comfortable. Close proximity to metro.

Stayed in April 2023

The bathroom was a hot mess. I was in an accessible room and the tub was nasty. Nozzle for shower was broken, hair, soap dispenser was left sitting in the tub.

Breakfast was great and liked we had 2 tvs.

Stayed in March 2023

The cleaning of the room. False advertisement. The website states the hotel has shops within the hotel, but all shops are empty.

Metro station below the hotel.

Stayed in April 2023

leak in sink, was fixed quickly last day, shower above us leaked and the ceiling collapsed right after my husband took a shower

near Washington, DC good breakfast & social hour in the evening

Stayed in April 2023

The pool was over crowded and dirty.

The size of the room for my family

Stayed in April 2023

TV, after long day the television is the best way to unwind, your hotel needs smart tv's. Whether I'm in Chicago, Florida, Oklahoma or Illinois, they all have smart television. Guests log into their accounts me I have, paramount+, Disney+, Netflix plus music accounts. It was kind of disappointing your standard tv wanted me to pay for movies and I didn't have access to the accounts I already pay for. Your Guests definitely pay for that, and will make families with children who watch something for 5 minutes then something else, then something else, if you have children you know they are all over when it comes to watching a show. Other than that a 10 for your hotel.

Breakfast was great

Stayed in March 2023

I didn’t realize I booked double beds instead of queens. This was my fault, but made for some crammed sleeping arrangements.

The hotel was in a beautiful location. The neighborhood is very upscale and we always felt safe. The metro access was directly across the street and, as a family of 5 using the metro for the first time, it was very easy to figure out, affordable, and clean/safe. Hotel staff was wonderful and the breakfast was delicious. There’s a reception every evening with free cocktails and snacks. The room was clean and quiet. No issues with temperature of the room as others have recently complained about.

Stayed in April 2023

only have one working elevator

great location for access to train..

Stayed in April 2023

The breakfast was delicious clean and staff was wonderful.

Stayed in April 2023

Everything was good

Stayed in April 2023

the beds were a little hard

it was beautiful

Stayed in April 2023

They had over booked and I had to find another place. I am 72 years old 6:30at night in a strange place with a injured husband. I had always wanted to stay at an embassy suite so I was very disappointed. We went to eat and as I looked everywhere is full because of cherry blossoms. I found a garden inn that cost me more for 1 night than I paid the for two at embassy which I booked the 4th of March . We had to wait in the lobby foe2.5 hours for a cab. One of the employees used his Uber account and we were immediately picked up. I gave him cash and thanked him. We get to the garden inn no room. It was 11:00 at night. This night manager told me she had 2 rooms that the people had not claimed. She waited till 1am and called to verify they were not coming.. by 1:30 we were in our room. We were going to stay until Friday but because we were so tried we went home that day. I am not sure if we will ever stay at a Hilton again.

Stayed in March 2023

beds are not comfortable, customer service are not helpful when asked to fix the leak in the sink and AC not working, the cook for the breakfast are not polite.

location

Stayed in March 2023

the parking opportunities but it’s DC everyone knows what to expect.

I loved everything about this hotel, the convenience of the location to the perks of the stay! The continental breakfast was immaculate !

Stayed in February 2023

The professionalism and Hospitality of one hotel manager Aaron everything was all wrong until he took over the situation he made it all right thus giving the review otherwise it would have been a zero out of 10

Stayed in February 2023

NA

Size of the room/a

Stayed in December 2022

The beds were horrible. They were hard and needed replacing plus they squeeked something horrible. The first room we had my wife pulled back the bed covers and there was human hair left on the sheets and a hair scrunchee in the floor. She has the pictures. That means the sheet were not changed. There was only one elevator working which was a big hassel for everyone. Then you have a bar that never opened.

The hotel furnishings in the rooms are nice. The location was good

Stayed in March 2023