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Reviews of SureStay by Best Western Morgan Hill

16505 Condit Rd, Morgan Hill, 95037-9533, United States

#13 of 14 hotels in Morgan Hill

Guests' Choice

Review Score

Based on 123 hotel reviews

5.1

Score breakdown

  • Cleanliness

    5.7

  • Comfort

    6.2

  • Location

    6.4

  • Facilities

    5.8

  • Staff

    6.0

  • Value for money

    5.9

  • Free Wifi

    5.1

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Showing 1 - 25

  • Reviewed: September 3, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    They didn't have a chair or nightstands, there was only the bed.

    That the facilities were new

    Stayed in September 2024

  • Reviewed: May 13, 2024

    4.0
    It was terrible night.
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast is so bad and simple. They said this 3 star hotel . But only a motel level. Fire alarm was broken, every 20 seconds have ‘’ Be " . No one fix. Noise from next door until 4 AM .

    Stayed in May 2024

  • Reviewed: April 3, 2024

    5.0
    Mediocre at best
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff is very rude

    Stayed in March 2024

  • Reviewed: March 5, 2024

    4.0
    Alright
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There breakfast is not Buffett style like it says. It was hard as rock tater tots, and microwave sausage and toast and 2 generic cereals.

    It's sad clean and nice.

    Stayed in February 2024

  • Reviewed: October 19, 2023

    5.0
    Think twice
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    When I asked for extra towels they said I had to exchange what I had. TV was coming out of the wall it was was crooked. Carton of milk was left in fridge when we checked in

    Room set up was pretty good

    Stayed in October 2023

  • Reviewed: September 21, 2023

    6.0
    Good rates, outdated rooms
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Advertisement said free breakfast. There was no breakfast.

    The hot tub Jacuzzi in the room.

    Stayed in September 2023

  • Reviewed: July 22, 2023

    5.0
    Very sad and disfuntional.
    • Business trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was a joke I would be very desperate to ever stay there again

    The breakfast was a joke cold weak coffee cereal that was stale no juice and some bread that was old no danish or anything close .and when I was going to go back to my room had a front desk clerk yell at me because I had a cup of coffee and a half eaten bowl of cereal that I was not allowed to take it back to my room,.?? I was actually taking it to the garbage can .very unproffesional.

    Stayed in June 2023

  • Reviewed: July 4, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    A lot of homeless people

    Stayed in July 2023

  • Reviewed: January 30, 2023

    4.0
    Disappointing
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Dirty room, dead ants on the floor, in the shower and a couple of roaches. The motel gave away my reserved room. My booking included continental breakfast, there was stale bread for toast, cereal and milk was available. Manager was going to give me another room gave me a key to go look at it opened it up and it was dirty and not cleaned I declined. Stayed in the room they gave me initially because I had no choice I needed to be in Morgan Hill.

    Location, bed and tv

    Stayed in January 2023

  • Reviewed: January 21, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was horrible. Housekeeping was questionable

    I liked the hottub bath

    Stayed in January 2023

  • Reviewed: January 5, 2023

    4.0
    Disappointing
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Let me start off with the positive your place of business is nice and attractive the office staff is on point the manager is funny and pleasant just watch him he's tricky but in a good way and makes me laugh .... but he will surprise you with the money .. lol ...but the room cleaning needs improvement, clean the bathtub hot tub better and toilet understand that there are many types of bacteria that can be harmful if you value your guests and want the better bus. then the room should be cleaned up to code ask yourself would u eat off that or lay your newborn baby there .if you wouldn't then why would you accept the way of cleaning? once I reclean the bathroom Im ok and check my bed.. no bugs or anything just lacking TLC OF CLEANYNESS .. BUT THE room size is great the set up is present I enjoy staying there that's why I rather redo the bathroom cause I like it there

    Stayed in November 2022

  • Reviewed: December 30, 2022

    6.0
    just a little more elbow grease in it be good
    • Business trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night

    omg te cleaning could of done a way better job omg... but after I cleaned and checked my bed n blankets I was ok.. bathroom a must better job .. edges n under stuff need to be done other then that I like the huge tub and the big rooms

    desk clerk the lady quick and pleasent

    Stayed in October 2022

  • Reviewed: December 22, 2022

    6.0
    not to be so hard on the conditions of the room I had a nice quiet stay.
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    property looks great but my room looks like it was under some sort of renovation in the bathroom and carpet was dirty

    location

    Stayed in December 2022

  • Reviewed: November 5, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Could of been cleaner

    Big rooms

    Stayed in November 2022

  • Reviewed: October 20, 2022

    4.0
    It was ok for a single night trip.
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night

    Very noise, the needed some Maintenace. For example the bathroom ceiling had two different colors of paint (white and gray).

    The location was ok and very noise. It sounded like there was a track team upstairs.

    Stayed in October 2022

  • Reviewed: September 26, 2022

    6.0
    ok for quick over night stay
    • Travelers with friends
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    free breakfast ends at 9 am… come on!? at least it should be 10 am!! the room was clean but the curtain can’t be pulled to open.

    it was ok - clean room but it is dark.

    Stayed in September 2022

  • Reviewed: July 12, 2022

    5.0
    Good value if you're willing to put up with imperfection
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Room not completely clean (a little dog hair on sheets; no pillow cases on pillows; bathroom mirror dirty); batteries in TV remote were dead. Appeared that people might be living there in the backside of the property.

    Convenient location; good price; pet friendly.

    Stayed in July 2022

  • Reviewed: June 27, 2022

    4.0
    Economical but not pleasing to eye or nose
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Smell of room - stuffy scent of cigarette smoke Light Switch broken Dingy

    Location good Jacuzzi tub good

    Stayed in June 2022

  • Reviewed: June 13, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our room was not ready when we got there around 4:30 we had to wait an extra half hour before getting them

    Stayed in June 2022

  • Reviewed: May 19, 2022

    5.0
    wouldn’t stay here again
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    room in poor condition. bathroom very poorly maintained. room had a unsettling odor

    location

    Stayed in May 2022

  • Reviewed: February 9, 2025

    1.0
    Booking.com should drop them they’re horrible
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Misrepresentation-No TV,No Internet,No Breakfast,NoMaid/Towels.Refused to give any paperwork, screamed at me and find out they have health code issues

    Leaving

    Stayed in February 2025

  • Reviewed: February 7, 2025

    1.0
    I wouldn’t go back there if it was for free I wouldn’t even go back there if I got paid
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    They refuse to give me paperwork to acknowledge the transactions refused to give me proper checkout paperwork. They had no room service they had no breakfast they had no TV Internet barely worked and they were the rudest staff. The lady screamed at me. I’ve got it on recording it’s beyond ridiculous Cockroaches in I can’t even go on

    The rudest most unhelpful staff I’ve ever experienced in a hotel

    Stayed in February 2025

  • Reviewed: February 7, 2025

    1.0
    Very Poor
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    A person was knocking on my room door at 4:30 am I mentioned that to the front desk and they comly said he was there looking for a girl in eight 406/416

    Stayed in February 2025

  • Reviewed: January 12, 2025

    8.0
    It was for work so I just needed a place to sleep
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Some of the outlets weren't working and no additional lighting.

    Small place room was big and my surroundings was quiet

    Stayed in January 2025

Showing 1 - 25

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