nothing

clean rooms

Stayed in November 2022

No room was available. They were overbooked. I waited 1.5 hrs to be told that I would have to stay at another Holiday Inn--this after first being told that the room was being cleaned and would be ready in 10-15 minutes!

Nothing

Stayed in October 2022

The hotel needed to step up on cleaning. (leftover food wrappers on our room) Coffee/tea was not available all day, but was out on display.

Breakfast was good.

Stayed in October 2022

nothing.

Room was great staff was really goog.

Stayed in October 2022

The first room had bed bugs.

The staff was very helpful.

Stayed in July 2022

mattress hurt my back

close proximity to the airport

Stayed in September 2022

I cannot think of anything I did not like.

The room was clean and the bed comfortable. Although we arrived later than anticipated the front desk staff was very friendly and professional.

Stayed in September 2022

The bed was old and the mattress was more worn on one side than the other. Carpet had stains.

The breakfast was good. The breakfast hostess, Shanay, went out of her way to make sure we had what we needed.

Stayed in September 2022

Carpet in room stained

Stayed in September 2022

More than six months after the transition of this property from Sheraton Four Points to HI Express, the operation of the hotel is not up to IHG standards. The POS system was down on check-in and a copy of my CC was made for a manual process. Result: not 1, not 2, but 3 authorizations against my card. (Days later, still hanging in there...) Three nights in a row, upon returning to the property, the room card keys had been deactivated. On 2 of 3 mornings, the cook didn't show to work, so no breakfast ready. Since they don't service the rooms daily, guests have to remember to request towels, coffee, etc. But even when requested, none of the items was provided or changed. But the icing on the cake was really the hotel manager, who failed to show one ounce of concern about the guests. She told me that the CC problem would be handled by a FORMER employee who worked out of state on their interface with Freedom Pay. Think about that: A former employee is given credit card details of your customers. Can you imagine the liability that the management company has?

Leaving.

Stayed in September 2022

I did not like having to use a microwave down the hall. The room had a water bottle under the bed so it wasn't clean well. There was mold on the ceiling in the bathroom and around the shower.

I like the breakfast and gym.

Stayed in September 2022

The only thing I didn't like was what I found earlier in the morning after I woke up and straightening my mess. When making up my bed, the top bedsheet looked to have someone else's DNA smashed into the fabric and I didn't like what I seen. Just left things as they were and grabbed my luggage. Maybe caught the cleaning staff off guard that day.

Bed was comfortable. Liked the bathroom shower and having plenty of space. The breakfast was really good and the staff was very helpful when I needed any help. i snjoyed my cup of coffee and loved my hot shower. Was a very peaceful night.

Stayed in September 2022

first rooms sent to were not cleaned-beds unmade, food in rooms. dirty linens and trash lined hallway of our floor and this was well after check in time! rooms we ended up in had mold in shower. Not %100 sure linens had been changed due to sloppiness of beds. very thin walls, upstairs noise kept me awake until 5am!

newer looking facility. spacious rooms.

Stayed in September 2022

The television did not work properly. There was no working phone. The staff did not do wakeup service. The shuttle left too late to be of service.

The bed was comfortable. The room was clean. The shower had good flow.

Stayed in September 2022

they charged me for a day and i was not there yet and i called to tellthem the plane was delayed and they didn’t care still charged me for a day i didn’t stay was very upset

room

Stayed in July 2022

The room and hotel were dirty. There were several hairs in the bathroom and the bathroom counter was clearly not wiped. The bathroom door was hard to shut. There were stains on the floors throughout the hotel and room. Stains on the blinds and walls. I understand it’s not a 5 star hotel but I would expect it to be clean.

The staff was nice.

Stayed in August 2022

I booked this through Book.com. For some reason, it was difficult to find my reservation, so the waiting after a long drive wasn't appreciated.

This was just an overnight stay on our way to "Up North" Michigan. Staff was friendly. Special mentions to night Manager, Shanique and desk clerk Krichelle at check-in. They were very understanding as they worked hard to trace my reservation. Also special mentions for Ms. E and Mr. T for great customer service at checkout. Room was clean, bed was comfortable, bathroom was tidy!

Stayed in August 2022

We called from the airport for a shuttle. After waiting 20 minutes with no shuttle, I called again and was put on hold for another 7 or 8 minutes until finally being told that the driver was on the way. The driver said he had not been told that someone needed a shuttle. In the room, the television did not work -- it said "weak signal-check antenna" or something similar. I went down to the desk and was given the key to another room. Before moving, I went to the other room and tried the TV. Same thing. I went back to the desk, and they sent the maintenance worker to our room. He turned the TV off and on, and got a channel. After he left, I changed the channel. "Weak Signoal" again. We gave up and did without. At breakfast, tthey ran out of hash browns -- or at least no one brought out hash browns when the pan emptied. Also, the cinammon rolls were beginning to go stale and hard. The coffee dispenser also sat empty for 20 minutes while staff gathered at the reception desk to chat.

The physical facilities were fine, as one might expect from a Holiday Inn Express. The shuttle drivers were friendly and accommodating.

Stayed in August 2022

Unprofessional staff. Carpet with stains. Toilet paper holder broken on back of toilet. Coffee nasty. Online booking different from hotel policy! Couldn't check-in early to get ready for a funeral!

The location is fine.

Stayed in August 2022

The 1st night we had 2 towels for four people. The 2nd night we asked for towels and the night person told us he couldn't leave the desk and housekeeping was gone. He did manage to get pool towels for the pool. The 3rd night we specifically asked for 4 towels and came back to a room totally not clean and 2 towels. We never got a trash bag... they never cleaned the garbage cans out. We left with 1/4 roll of toilet paper out of 2 rolls as those weren't changed either. Between housekeeping and the night staff it was not a good experience.

It was a nice room. Breakfast was good.

Stayed in July 2022

No cash taken at the desk. No microwave in room. No fridge in room

Location

Stayed in July 2022

All was good

Conveniently located

Stayed in July 2022

charged a deposit , that was not listed on the booking site when I originally made the reservation and paid in advance. front desk staff wasn’t professional , I still have not received my deposit back. the Wi-Fi didn’t work at all, the room was dirty with several urine stains on the floor from animals. there was a light out in the restroom, the toilet paper holder fell off of the rack and I called the front desk 3xs; to have it fixed no one ever came up. there was no hot breakfast and the website said that hot breakfast was included but instead there was cereal and Frozen sandwiches, the fruit was old and there wasn’t enough food for all of the guess to eat and I went down stairs at 7am (breakfast started at 6:30am)

price.

Stayed in July 2022

Where to begin..? The Concierge was rude and condescending. We showed up at 3:20 (which was after our reserved check in time) and he told us there were no rooms available. Finally about 4:15, he told us the cleaning crew had just updated their system and our room was ready. My friends room did not have a fridge and there were weird red paint stains on one wall. The sheets on their bed were also a little damp. We were told we could enjoy a complimentary breakfast in the morning from 6:30-10:30. When we got downstairs at 10:03, we had to scrape the bottom of the containers for food. There were no cinnamon rolls, coffee and the water needed refilled. The staff member was cleaning up and putting everything away before 10:15. He told us he could not get us coffee because it was time to go.

The location was ideal for the reason for the stay. The bed was very comfortable.

Stayed in July 2022

Well, our car got broken into overnight. We came out to a smashed window the next morning and had to cut our trip short because of it. Also, we were told we'd have a fridge in our room, and it didn't so we had food that ended up spoiling.

We were able to check in a little early. Staff was friendly.

Stayed in July 2022