There is no floor diagram! The swimming pool and gym are only open for 4 hours.

The room is clean, and the service staff are friendly and nice

Stayed in September 2024

Location terrible, rates outrageous, parking expensive

Beds great

Stayed in August 2024

No microwave in room, but there was one downstairs, Location in the Asian community…which was fine and safe but had to walk to restaurants 2-3 blocks, had to drive, Uber etc anywhere else…which is at least 30-45 min and costly. The surrounding area looked unsafe but it was very safe! No issues!

Clean, comfortable beds, staff was helpful, free shuttle service to/from airport, 2 miles from chase stadium

Stayed in August 2024

Hair on bed sheets, valet was rude, t.v. did not work at all in room.

The proximity to Citi Fields was great.

Stayed in July 2024

Floor was sticky. Rug was filthy. Desk clerk hardly spoke English and was unhelpful on checking.

Location near airport only reason I chose hotel.

Stayed in July 2024

Everything was perfect

Stayed in July 2024

Swimming pool not open from the morning time during weekdays

Stayed in June 2024

None

Good as always.

Stayed in April 2024

There is no ventilation in the toilet

Everything looking good

Stayed in June 2024

The pool wasn't open in the morning before we left. We stayed during the week so it opened later that afternoon. It wasnt that big of a deal.

It was walking distance to Citi Field. We felt safe the whole time.

Stayed in May 2024

There was a very unpleasant smell in the hallway on my floor and a very unpleasant chemical smell in my room. Though the room appeared quite clean, it did not smell fresh at all. The odor was a huge turn off. I've stayed in countless hotels all over the country, and for some reason this particular hotel wouldn't allow my coffee and breakfast to be door dash delivered to my room. The hotel also initially refused to bring me the delivery (it was very early morning). After finally agreeing to bring my delivery, they took so long, my coffee and breakfast were cold, and there was no microwave in the room to heat them up. They were understaffed, according to a gentleman at the front desk.

Very comfortable bed and room appeared to be quite clean. But for the off putting odor, this would've been a great room.

Stayed in May 2024

Breakfast not included

It was very clean

Stayed in April 2024

The prices at the little cafe bar in the front office could have been less expensive. The housekeeping department didn't speak English.

I didn't get breakfast but the location was a little sketchy at first but it got more comfortable day by day.

Stayed in April 2024

Extra charge for early check-in (even 1 hr before 3pm)

Amazing staff, great parking rate.

Stayed in March 2024

N/a

How helpful the staff was

Stayed in March 2024

I couldn't find any ice machines near my room or on my room floor.

The receptionist was very kind and friendly. We chatted shortly about the area and how to get back onto the shuttle to get back to the airport in the morning. Checking in was simple and quick. The room was very nice and clean. When I return to NY, I plan on staying at this hotel once again since now I signed up for their membership.

Stayed in February 2024

The gym was closed.

The lady at the desk is always nice.

Stayed in February 2024

Everything

Everything was Great there was a beautiful young lady at the door and over night perfect

Stayed in February 2024

The information on booking was not accurate because the shuttle service was only for laguardia airport and not jfk. When I booked i was searching for hotels inclusief shuttle to jfk and this came up. We tried calling the hotel no answer. We ended up with taken a taxi to and from jfk airport. I think the information has to be more clear for other geusts that or not familiair whit NYC. Also the tv box kept falling. We called front desk for maintance butt the guy just sticked it back and after half an hour the box fell again.Therefore we could not watch television. The inclusive breakfast: the eggs was not eatable. It had allot of eggshels peaces in the egg. This is dangerous because of salmonella infections. We hope this is not our case.

The room was nice and clean.

Stayed in February 2024

Nothing

Everything

Stayed in January 2024

It was very clean and secluded almost, right in middle of Chinatown, Queens

Stayed in February 2024

The only thing was that they promoted free shuttling to the airports but it was only to la guardia. Had to take Uber to jfk.

Customer service was great

Stayed in February 2024

The description of the property on Booking.com site (as well as the other booking sites) is intentionally misleading - the hotel is listed in a vicinity of JFK airport and advertises a free airport shuttle. IT IS NOT TRUE. The shuttle, in fact, serves only LaGuardia airport, but the hotel fails to mention this detail in its description (the fine print, which is not even referenced, mentions that. But, who would think about reading the fine print, if there is no reference to it!) I only picked this hotel for my overnight stay near the airport because of the shuttle, but ended up paying for the Uber service from/to JFK as much as I paid for my room. The hotel refused to acknowledge its responsibility for making a misleading representation on the booking site and compensate me for my trouble and incurred transportation expenses.

na

Stayed in January 2024

The neighborhood is a little bit with trash around on the streets. Another thing was that they should put extra towels .

It was a very confortable place.

Stayed in January 2024

There are many Chinese food nearby, the location is excellent, and I will stay in New York next time

Stayed in January 2024