Reviews of Four Points by Sheraton Kansas City Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
11832 Northwest Plaza Circle, Kansas City, MO 64153, United States
#65 of 125 hotels in Kansas City
Guests' ChoiceReview Score
Based on 508 hotel reviews
8.1Score breakdown
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Cleanliness
8.4
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Comfort
8.5
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Location
8.9
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Facilities
8.1
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Staff
8.8
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Value for money
8.3
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Free Wifi
7.4
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Reviewed: August 29, 2024
Holly
United States6 Reviews10“#1 in my stay away from home traveling!”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The mattress was a little too soft, it was like sleeping in a whole.
The experience was great! The food was amazing! The room was super clean! And the staff and shuttle bus was on point! I hope I get to stay again soon!
Stayed in August 2024
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Reviewed: August 12, 2024
Jennifer
United States12 Reviews10“Great place to stay”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Very clean and friendly staff
Stayed in August 2024
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Reviewed: August 11, 2024
Hilda
Uganda1 review4.0“My card was charged yet I never went there”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Changed before check in
Stayed in August 2024
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Reviewed: July 25, 2024
Curtis
United States1 review3.0“Mediocre hotel at best.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Noisy air conditioners, musty smell
Adaquate
Stayed in July 2024
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Reviewed: July 22, 2024
Beasley
United States2 Reviews4.0“Average”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Air conditioning was 78 degrees. A warm sleep. Did not like
Stayed in June 2024
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Reviewed: July 8, 2024
John
United States4 Reviews10“Great!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
They picked us up at the rental car drop off and brought us back to the hotel for the night. Then dropped us off directly at airport with luggage. Saved us a lot of time and we didn’t have to carry multiple bags and golf clubs on and off bus. Great service. We will use again.
Stayed in July 2024
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Reviewed: July 3, 2024
William
Australia1 review1.0“What stay couldn't get into room . Very poor service”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
I didn't get into room as computer was down . I had to pay again for another hotel. Very poor service
I wasnt allocated a room as computers were down and I had to go to another hotel. There was people sleeping on chairs and couches waiting for room
Stayed in June 2024
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Reviewed: July 1, 2024
Lynne
United States4 Reviews6.0“No sleep”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Water dripping off the roof all night hitting the tin metal ledge, so didn't sleep one wink only reason I gave it a 6.
Everything was good except one issue
Stayed in June 2024
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Reviewed: June 27, 2024
Thing
United States1 review6.0“Not as desirable as I once thought it would be. Air conditioning Going Out made it very uncomfortabl”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
My first night staying at the hotel my air conditioner did not work at all through the whole night.
Convenient from airport
Stayed in June 2024
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Reviewed: June 21, 2024
Rhein
United States2 Reviews3.0“Disappointing”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The sheets and towels were dirty and the tv didn’t work.
The furniture was pretty and comfortable
Stayed in June 2024
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Reviewed: June 4, 2024
Amelia
United States32 Reviews5 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Stated in previous review 🍹
Excellent, extended an additional night
Stayed in June 2024
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Reviewed: June 4, 2024
Amelia
United States32 Reviews5 helpful votes10“Awesome 😊”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The bar doesn’t open until 4pm
⭐️ ⭐️⭐️⭐️⭐️
Stayed in June 2024
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Reviewed: May 25, 2024
Aimee
United States5 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Location and shuttle service to airport!
Stayed in May 2024
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Reviewed: May 9, 2024
Randall
United States14 Reviews4.0“I did not stay the second night”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
I gave notice 48 hours before my arrival that I did not need the second night. The facility blamed Booking.com. Booking.com blamed the facility. Lame on both sides.
Facilities were great. Breakfast was so-so. Staff was not helpful.
Stayed in May 2024
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Reviewed: April 29, 2024
Shelia
United States1 review4.0Disappointing- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
The fact that I paid a lot of money for the room and had to pay extra for breakfast. The only coffee provided for free was the little cup of coffee you made in the room.
The room was small but fairly clean. A water bottle from previous occupant was left in the room.
Stayed in April 2024
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Reviewed: April 25, 2024
Null
United States11 Reviews10“Jeff Dunham”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The lady who checked us in should of had a little more training. She couldn't find our reservation and didn't know how to look it up.
Everything and everyone.
Stayed in April 2024
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Reviewed: April 22, 2024
Maritza
United States1 review2.0“One of the worse hotel experiences.”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Charged double on deposit and payment for room
Bar
Stayed in April 2024
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Reviewed: April 17, 2024
Eula
United States1 review10“I had a great stay”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
I really liked your hotel, kudos to everyone
Stayed in April 2024
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Reviewed: March 30, 2024
Roxane
United States4 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The bed the mattress had seen better days.. it was very uncomfortable..
The food was great.. room was clean and bathroom had everything we needed
Stayed in March 2024
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Reviewed: March 18, 2024
Dominic
United States1 review1.0“Terrible just don’t -”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Bar in the hotel
Terrible I will never use booking .com again
Stayed in March 2024
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Reviewed: March 15, 2024
Penny
United States4 Reviews4 helpful votes1.0“Made and paid for a hotel reservation but ended up sleeping in our car.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
We got to pay for the stay but didn’t get to actually stay because the hotel had no record of our booking.com reservation. I called booking.com. The rep was able to see our confirmed reservation and called the hotel but the hotel still had no record of our reservation. This was all after several weather delays with our flight so it was already 2a.m. Even tho we had already paid for the room on booking.com we were told we would have to make a new reservation on site and pay the hotel directly. Booking.com said they would cancel our reservation and the refund would be applied in 5-7 business days. The hotel said they could not honor the booking.com price. Their base rate was $20 more than the booking.com price. Not feeling confident about the refund from booking.com we ended up sleeping in our car because we did not feel like we could pay twice for one hotel room. I then got an email stating that our refund would be processed minus hotel fees based on hotel policies. Upon reading further it appears as if we won’t get a refund because it was a nonrefundable reservation. So … I guess I’ll know in a week or so whether or not we really do get refunded for the hotel reservation since it was cancelled by them due to their system communication error. The booking went through on booking.com but not through to the hotel. We had a confirmation number with a PIN number, I showed them the booking.com app that showed our reservation. I also showed proof in my online bank account that the charge had been made. However, this was not good enough to prove we had a reservation. This is a very frustrating situation. Booking reservations through a third party site is no longer something I am going to want to do as this is the 2nd snaffoo I have had with the booking.com app.
The front desk clerk was friendly but unable to make accommodations for us unless we were willing to pay twice for our room.
Stayed in March 2024
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Reviewed: February 23, 2024
Alexus
United States1 review1.0Very Poor- • Business trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Cleanliness, loud teens in the hallway , didn't feel welcoming
Nothing
Stayed in February 2024
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Reviewed: January 4, 2024
Penelope
United States2 Reviews5.0“Did not like it at all.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
There was no free breakfast, the food was too expensive. the bed was very lumpy. Over all I was very disappointed as I know this is a nice hotel.
I like the parking.
Stayed in December 2023
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Reviewed: January 1, 2024
Eva
Sweden12 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The reception personal whom seemed extreemly anoyd by my need of help with the wifi. Just gave me a supportnumber to call and try to handel it myself. No one ever answered on this supportnumber. This made me take the desission to never com back to this hotell.
Clean and comfterbel beds. The hotelshuttel were free and the chaufer very social.
Stayed in December 2023
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Reviewed: December 31, 2023
Patricia
United States9 Reviews5.0“Iffy return in the future”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Assistance with luggage to and from shuttle.
NA
Stayed in December 2023
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