Reviews of Four Points by Sheraton Los Angeles International Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
9750 Airport Boulevard, Los Angeles, CA 90045, United States
Review Score
Based on 3126 hotel reviews
6.1Score breakdown
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Cleanliness
6.9
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Comfort
6.9
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Location
7.9
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Facilities
6.4
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Staff
7.4
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Value for money
6.3
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Free Wifi
7.2
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Reviewed: June 9, 2024
David
United States16 Reviews4 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The $55 for parking overnight.
Close to the airport.
Stayed in May 2024
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Reviewed: June 7, 2024
Martha
United States11 Reviews5.0“Budget stay experience close to LAX.”- • Leisure trip
- • Family with young children
- • Junior King Suite
- • Stayed 1 night
- • Submitted from a mobile device
The halls smelled musty, the room was nice sized but the beds were rock hard. The pull out bed was atrocious. The bathroom was smaller than the closet. The towels were very rough and scratchy. There was no fan in the bathroom so it fogged up heavily. The a/c worked very well. There were only outlets on one side of the bed. Fridge and micro worked fine. The bath products were pretty good. The parking is uncovered and quite a walk to the entrance.
The hotel is very close to the airport and had very friendly staff.
Stayed in June 2024
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Reviewed: June 6, 2024
Whay
Malaysia8 Reviews3 helpful votes5.0“Wasn’t all so bad but honestly the driver + pickup experience ruined it”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
It’s a very old building, old rooms with old furnitures. The photos didn’t match the reality at all. Water pressure was pretty low and found a strange hair in my comforter. Not so much about the property but the driver drove quickly past the pickup (didn’t stop) so I ended up waiting almost an hour. When helping with the big luggage, he was really rude said “get it yourself”. Not that I was expecting help but it was just unnecessarily hostile.
It was near to the airport. Room is clean. Generous with the pillows we had 4 on each bed. Came with hairdryer, body wash and all that. Ac works well.
Stayed in June 2024
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Reviewed: June 4, 2024
Isabella
Australia5 Reviews6.0“Good location”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
Bathroom was dirty in a few areas (toilet, bath and floor) but other than that it was fine. There is a $350USD damage deposit which is much higher than we have ever had to pay.
Good location
Stayed in June 2024
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Reviewed: June 3, 2024
Kaavya
United States6 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Larger Queen Room with Two Queen Beds
- • Stayed 3 nights
I wish there was complimentary parking. $50+ a night is way too much.
Stayed in June 2024
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Reviewed: May 31, 2024
Reece
Australia24 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
WiFi was up and down
Location. Close to the airport. Friendly staff and nice rooms
Stayed in April 2024
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Reviewed: May 27, 2024
Pao
Taiwan15 Reviews2 helpful votes5.0“Four Points series hotel could do better.”- • Business trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
rate is too high
location is good, close to the LAX
Stayed in April 2024
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Reviewed: May 26, 2024
Kristina
United States4 Reviews7.0Good- • Leisure trip
- • Travelers with friends
- • Larger Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Maintenance staff fixed the low water pressure and no hot water problem as soon as we called about it.
Stayed in May 2024
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Reviewed: May 25, 2024
Robert
United States8 Reviews7.0“Easy in and out”- • Leisure trip
- • Couple
- • Large King Room with Adapted Tub - Mobility Accessible
- • Stayed 1 night
Several staff members were on their electronics instead of assisting customers.
Room was comfortable. Transportation to and from LAX was really good.
Stayed in May 2024
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Reviewed: May 21, 2024
Ann
United States6 Reviews5.0“It was a stay”- • Leisure trip
- • Family with young children
- • Larger Queen Room with Two Queen Beds
- • Stayed 3 nights
When I made my reservation, I specifically booked this hotel because it seemed like parking was included in the reservation. However, parking was not included with my booking, even though I had asked the front desk to confirm it was included. I guess I was misunderstood and got charged anyway ($55 a day). The air conditioning in our room did not work so we weren't able to get it nice and cold but at least it wasn't extremely warm. We also did not have a fridge in our room so if you have drinks or snacks I would make sure they aren't perishable. Also, for those of you who are traveling economically or using a debit/credit card, be prepared to be charged the deposit of $350 for the stay, and maybe they will charge your card 2-3 times as they did mine but they return it within 3-5 business days (will update if not true.)
We drove in from Colorado to stay at this hotel to spend the weekend in Los Angeles but from past experiences with flying into LAX it seems to be in a very reasonably close area to the airport, there is also a parking garage behind it that you can use if you are heading out from LAX. The lobby and location were great, they were in a very nice area surrounded by other hotels and easy to get to. The room was comfortable, the staff were kind and very willing to help. The gym area was also really nice with a variety of things to do. The housekeeping staff was very kind and cleaned the room well. The view from our room was also nice, we got a center room in the middle of the building so we were able to see the Budget rental but also the sunrise and sunset.
Stayed in May 2024
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Reviewed: May 17, 2024
Kenneth
United States1 review6.0“If I was to return and got a room like that again I would demand a refund”- • Solo traveler
- • Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
My room wasn’t clean compared to other rooms I’ve stayed in. Wall’s looked like a child with dirty hands ran through it before I checked in windows were dirty inside and out. Room dresser and nightstand need to be redone or replaced it looked like second hand furniture and the mattress looked like it came from Salvation Army
It was near airport. Convenient and accessible
Stayed in May 2024
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Reviewed: May 12, 2024
Asim
Pakistan14 Reviews1 helpful vote6.0“good stay”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
long que in the lobby for reception to check in
Roomy and location is good and meet the expectations of 3 star
Stayed in May 2024
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Reviewed: May 12, 2024
Barry
Israel73 Reviews3 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
The sink was blocked
Location
Stayed in April 2024
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Reviewed: May 11, 2024
Andrew
United States1 review5.0“Meh”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Needs renovation
Distance to airport
Stayed in May 2024
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Reviewed: May 11, 2024
Claribel
Puerto Rico23 Reviews1 helpful vote7.0“Nice but not excellent”- • Leisure trip
- • Group
- • Larger Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Location near the airport
Need some improvements
Stayed in May 2024
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Reviewed: May 9, 2024
Dmitry
Russia121 Reviews22 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
a\c didn't work properly - was heating to 80 instead of cooling to 68
close to airport, shuttle service available
Stayed in May 2024
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Reviewed: May 9, 2024
Mary
United States24 Reviews6 helpful votes7.0“Basic hotel with airport shuttle.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The shuttle to the airport left the hotel like 3-5 minutes early. I was on board already but It was pretty disturbing if someone was counting on making the airport shuttle at the scheduled time.
Pretty basic hotel. Good value.
Stayed in March 2024
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Reviewed: May 8, 2024
Genevieve
United States1 review1 helpful vote7.0“It was okay”- • Leisure trip
- • Family with young children
- • Larger Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Only 1 coffee shop and 1 restaurant
Near the airport
Stayed in May 2024
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Reviewed: May 7, 2024
Gregory
United States65 Reviews4 helpful votes7.0Good- • Leisure trip
- • Solo traveler
- • Double Room with Two Double Beds
- • Stayed 1 night
A long line to check in
Stayed in May 2024
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Reviewed: May 6, 2024
Dorese
United States9 Reviews2 helpful votes7.0“Smiling faces checking in with bottled water in room - good and comfortable stay”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Old, but maintained. Windows need cleaning
Location
Stayed in May 2024
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Reviewed: May 4, 2024
Annewortel
Netherlands1 review7.0Good- • Leisure trip
- • Travelers with friends
- • Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Light was broken on arrival, we informed the staff but got charged for it anyway. Staff was also on strike during our stay.
Nice hotel for a one day stay.
Stayed in April 2024
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Reviewed: May 4, 2024
Mabel
Hong Kong25 Reviews7.0“It’s an overnight stay, would choose another property next time”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
The air conditioning wasn’t functioning properly, the room temperature was 76 degrees and not adjustable
Convenient located
Stayed in April 2024
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Reviewed: May 1, 2024
Lynell
United States8 Reviews4 helpful votes6.0Pleasant- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
They held a total of $350 it was just stated that management requires it, but the guest behind us said they only had a hundred deposit. It seemed racist. The best room was not the best room. Towels were not clean. Messed up Brand Name by being so limited and uncaring about health. No AC in room.
No hot water. It was not shared with us at check in nor was there any flyer until this AM when I checked out.
Stayed in April 2024
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Reviewed: April 30, 2024
Donna
Australia12 Reviews7.0“A basic but comfortable place for a layover between flights with free shuttle bus service”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
Rooms are basic and dated but comfortable and adequate.
Loved the free airport shuttle. Even though we were too early to check into our room, the lobby is well set up to loiter and there were several groups taking advantage of this.
Stayed in April 2024
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Reviewed: April 28, 2024
Nicholas
Australia3 Reviews7.0“Good location not happy about the deposit”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Charging you 200 usd and not been able to refund it straight is very poor.
Location
Stayed in April 2024
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