elevator not working. long line and nobody was fixing it

near LAX, shuttle

Stayed in March 2023

Room with no external window

Stayed in April 2023

The air conditioning didn’t work and the room was very hot. However we told reception and they had someone fix so that was a positive. The charger for the phone in the room seemed to overheat and stop working. The room had been partly upgraded but not fully.

It was close to the airport and there was a complimentary shuttle bus. The beds were comfortable. It was clean. There was a grill bar to get something to eat and a coffee bar to catch some breakfast in the morning. Good sized room. The staff were friendly and helpful.

Stayed in April 2023

literally everything was ancient and broken

Stayed in April 2023

seemed run down

convenience

Stayed in April 2023

Rooms were smaller than depicted in website. There was no moisturizer . The beds were very small (double) even for two kids to share. Beds were also not as comfortable as other Four Points locations. Blinds don't block all lights.Lots of noise outside. Our door was very heavy. Check out times should also be flexible or have some sort of late check out rates available.

The pool was great. Friendly service and friendly staff.

Stayed in April 2023

The smells and size of the rooms. When I walked in the lights didn't work. Also there was only one bottle of water.

The location

Stayed in April 2023

Could have atleast had a continental breakfast or something. Food from grill was decent but not big of a selection. Could of had an airport shuttle

It wasnt exactly what I expected from four points. But it wasn't bad. Wife, daughter and I were staying for the night to catch a cruise in the morning. So for the price it served its purpose. We were allowed to store our suitcases for the day with the bell hop until we were allowed to check in. Room was clean and beds were comfortable. Smell of the place was stale. Overall okay.

Stayed in February 2023

There was no heat in my room, I called the front desk and they said they would send someone up to check on it, but they didn’t. I was very cold all night. Also, my room was right outside of where the delivery truck showed up to at 6am. It was very loud.

Location was great, close to the airport. I liked that they had a lounge and restaurant on the property.

Stayed in April 2023

Poor service in the restaurant for dinner, no breakfast the next morning

Stayed in March 2023

The hotel needs some cosmetic updating. The inhouse restaurant is too expensive for what they serve. No fridge or microwave inside room.

Location, cleanliness of hotel, and friendly staff. The rooms was extremely comfortable. The beds were too. When ever I need extra service from housekeeping, they were professional and quick in addressing my needs.

Stayed in April 2023

Extra cost for parking

Location

Stayed in April 2023

old, broken wall plates, AC was really noisy and not very cold

close to lax, shuttle to terminal

Stayed in March 2023

Outdated hotel. Problem with elevator

Location & pet friendly

Stayed in April 2023

Our room and furniture were both good but run down. Walls were quite thin and we could hear the neighbors tv. Could use an update.

The location and airport pickup were very convenient.

Stayed in March 2023

The hotel needs an overhaul, seen its better days! - Rooms are small, we where 4 adults for 2 Queen size beds. Very tight. - Rooms need renovation and update. - Very noisy, for us from the street (on 2nd floor facing front street). Need better windows to protect from noise! - As others remarked on - Not all elevators working, causing waiting and queue for elevators!

- First, You get what you pay for! This was a low cost hotel and we didn't expect top class! - We used the hotel for an overnight stop from Europe on the way to Hawaii so we didn't want to rent a car! - Close to LAX - Free shuttle service to and from LAX, with a 10 min trip. Worked very good for us. - Beds OK, not top class.

Stayed in March 2023

Dirty room.

We were lucky and have room with bath tub.

Stayed in April 2023

would have like a fridge in the room and the cafe to be open more hours through the day

shuttle from the airport

Stayed in April 2023

This motel didn’t live up to the Sheraton reputation. I have been to Sheraton Hotels all over the world and this one is not what I expected a Sheraton to be.

Several of the things like the sink in the bathroom didn’t work well. The water wasn’t that hot in the room. I would not book this motel again. In fact the flight that we were taking got canceled, and we booked another motel around the corner from this Sheraton for the extra day.

Stayed in April 2023

Not many options for eating

Close to airport with a shuttle to/from LAX

Stayed in April 2023

Elevator need to improve

Need fridge and microwave

Stayed in April 2023

unkept

convenience

Stayed in April 2023

the breakfast buffet was a bit sparse

convenient to LAX

Stayed in April 2023

Some lights and chargers don't work. Very dusty table and a greasy coffee machine. A noisy air conditioner that you can't turn off and can't fall asleep. Bad smell...

bed is good restroom is fine

Stayed in March 2023

I waited for 1 hour for the hotel airport shuttle at the airport.

Close to airport - reachable by airport shuttle. Perfectly adequate for one night.

Stayed in April 2023