The neighborhood was nothing special. Just a small supermarket down the street. No other shops or restaurants. Subway station nearby with a direct train to Manhattan.

Breakfast was not included, however there was a restaurant on the ground floor where you could choose from the menu. Nice breakfast and friendly staff.

Stayed in April 2023

It would have been nice to be able to book breakfast, so that one doesn't have to wait for a table or service.

The service was really nice and breakfast was fine. The room was clean and comfortable. We only stayed for 2 nights, so we didn't need too much comfort but it was still good to have a clean room to relax after a long day in NY. It's easy to get into town and especially nice to sleep in a quite area without all the noise from the city.

Stayed in April 2023

We couldn’t turn on the A/C and the room was humid.

it was clean

Stayed in April 2023

Linens on the bed were old.

Close to Manhattan

Stayed in April 2023

When the night comes the only way to travel is by taxi or Uber. The neighborhood gets too dangerous at that time too walk to the subway. Also our room was super cold since air was flowing to the room from the aircon unit even when it was out..

Decent price to quality ratio. Friendly staff

Stayed in April 2023

no decaf coffee

parking was available

Stayed in April 2023

I need fix you door lock sistem

good place

Stayed in April 2023

Room could have been bigger .Wished we had a little fridge and microwave

everything was clean. Staff was friendly

Stayed in April 2023

nothing

very friendly staff who took the time to explain all the locatoin had to offer and also anser questions about other close by businesses.

Stayed in April 2023

except it got extremely noisy at times Childrens running screaming parking in the garage is horrible

Everything except it got extremely noisy at times Childrens running screaming parking in the garage is horrible

Stayed in April 2023

You could her everything around you, some people slap their doors late at night. The pillows were old and flat.

We want to thank all staff but specially the manager for being helpful and accommodating. Our family was traveling with a senior and 5 young teenagers, it meant a lot to us, we were very grateful! Our family will definitely visit again.

Stayed in April 2023

The in room lighting is too stark. The lamps need much softer bulbs to take the harshness away. This really was problematic at night when wanting to relax. The furnishings are a bit dated. I do wish there a kettle or two available (at desk) for us tea drinkers. Running hot water through the coffee maker doesn't cut it. TV channel reception and selection wasn't the greatest.

Had an issue when I arrived in NYC, as my expected accommodation fell through. Had stayed in LIC before and found this hotel. I didn't know what to expect, except that it was available for my stay. I was welcomed by friendly staff. The room was large, comfortable, and clean. Restaurant on premises that has very good food from breakfast till dinner, and reasonable for NYC. The view from my room was incredible. All staff were very nice and helpful. Amazing experience all around.

Stayed in April 2023

Nothing

Clean hotel with great staff, had a nice compact but well stacked gym, bed was comfortable and bathroom was clean — great shower pressure and included quality shampoo, conditioner, and body wash dispensers in the shower! Location was great too—5 minute walk to 39th subway station and 10 minute walk to Queensboro subway station

Stayed in April 2023

Clean and Breakfast good

Stayed in March 2023

bathroom sink was a bit clogged.

Stayed in March 2023

No tissues in room.

Room was very,very good. Don't give breakfast. Otherwise nice.

Stayed in March 2023

Room 207. Heard noise from reception area due to open layout … lots of noise from early morning on

Lovely views from rooftop. Beds comfy

Stayed in March 2023

Big building, regular size room meant lots of stuff crowded into regular size room, TV had few good channels and no Netflix (even with my account), no refrigerator, no microwave in room and none available in the building for guest usage, mattress mediocre... I liked the old Best Western better.

Location very good, staff was friendly, ice machine available, furnishings nice, bathroom and shower nice, coffee machine in room, price decent, lobby fine, restaurants and transportation nearby, (didn't pay extra for breakfast so can not rate), chair and table to eat on, shampoo, conditioner, and body cleaning liquids dispenser in shower area.

Stayed in March 2023

Breakfast not included Room a little small We tried to use the building's rooftop restaurant, but it was full and they said we had to book in advance. But we were not told about this in advance.

Close to Subway station Nice View to NYC Comfortable room

Stayed in February 2023

The vanity faucet has too much pressure on hot water. They should fix the flow & the pressure.

Stayed in March 2023

the staff could improve their communication skills.

it’s clean and great looking.

Stayed in February 2023

Small queen beds

Service, cleanliness and location

Stayed in February 2023

Nothing.

Staff was very kind!

Stayed in February 2023

If I really want to be fussy, I would have appreciate a fridge/microwave in my room but there is a lot of restaurants and little supermarkets around the hotel

More than the amazing view, more than the good location, more than the comfortable king size bed, the most important is the kindness of all the staff. Everyone is so kind and ready to help you if needed !

Stayed in February 2023

loud party music on roof top only until 10:00 pm

convenient

Stayed in February 2023