Excellent customer service..very helpful with all questions and very useful with surroundings .

Stayed in October 2023

limited coffee and other daily items

room-nice view

Stayed in October 2023

Internet very spotty and slow as dial up. Coffee maker non functional. No refrigerator in room.

View of Manhattan

Stayed in October 2023

We had booked two rooms for 4 nights. One of the rooms given had no centralized Air Conditioning and a portable air conditioner was kept in the room which was not too good as the room had a musty smell and the air circulation and cooling wasn't good enough as the weather was quite hot outside. At first they declined our request for a room change but after we requested for a cancellation with booming.com the lady manager immediately gave us a room with central cooling. The room amenities did not even include a water kettle or a mini refrigerator. House keeping would forget to keep towels in the room the next day. Bathrooms were no so good with water clogging in the washbasin and the shower. Stains on the bathroom floor. Overall not a very pleasant stay. There are cheaper hotels in the locality.

Stayed in October 2023

There was one rude young girl at the reception desk..that should never be hired to work at hospitality service.

The room smelled like a locker room.The garage was super tight.

Stayed in September 2023

Check the above answers. Not worth the money.

The washroom sink is blocked. The room is too small. The location is not good. Breakfast was offered when booked, but not provided. No water in the room, and not enough supply for the persons who stayed.

Stayed in September 2023

No hair dryer

Stayed in September 2023

No parking available (small garage). No parking around hotel. Expensive compare to the level of the hotel.

Hotel is OK

Stayed in September 2023

Nothing

We stayed only a few nights and it was the worst experience of my life. I have been traveling all around the world (because of work and family issues) since 2010. Never had I experienced the worst treatment and such disorganization. First, they checked someone else into the same room as my family and me. My children were sleeping, around 9 pm, one of them was sick, when somebody entered the room with THEIR own key. Imagine that. I thought we were being attacked. Then they decided to "compensate" their wrong and gave ONE free breakfast. There were four of us. After we had eaten and paid, they decided they should give us three more complimentary breakfasts. But we did not need it anymore and would have to have breakfast again the next morning and pay for the fourth person. Terrible management. To top it all, they said they had charged my card, although the booking stated we would pay on-site. I did not want to pay with my card; I did not have the funds. So they said they could charge another card (my husband´s) and reimburse mine. But they did not. So we paid twice for this incredible experience (not).

Stayed in August 2023

No parking. The garage was full and I had to drive around 5 times to find a spot close. Especially because it was dark and I didn’t feel the area as safe to be walking a couple blocks with suitcases and my teens age daughter. The receptionist wasn’t very helpful or nice when I asked her about the parking.

Not much. It was a good place for a one night stay. Front desk guy was friendly.

Stayed in August 2023

Lack of thorough cleanliness in the bathroom i.e. long hair on shower floor. Soap and shampoo containers empty. In the bedroom, both pillows are lumpy. Mattress has seen better days. AC very noisy, even when fan is at low.

Reception staff is pleasant and welcoming: A good 1st impression. At the roof-top bar, the view on Manhattan is impressive. Drinks are good, Kalamari appetizers are really crispy and light. I would recommend it.

Stayed in August 2023

needed more access to the roof ...close too early

the location was perfect i especially loved the roof top view

Stayed in July 2023

We only stayed for 1 night and it was fine...had we stayed a little bit longer I might have found some things that were not to my liking.

Our hotel room was very clean, we had the room we requested and the staff was very pleasant and personable.

Stayed in August 2023

I wish it was a little closer to the subway but that’s okay

Everything

Stayed in August 2023

Great hotel with great view of Manhattan from the bar at the top of the hotel.

Stayed in August 2023

1st, the bed was caved in, making it very uncomfortable to sleep in. Furthermore, the sheets had some old stains. 2nd. The TV does not have a smart function to be able to see things like Youtube among many other apps. 3rd. I had a work emergency and I had to leave one day early. I asked Sunday at 9am, if it was possible if they would not charge me the last day and the front desk lady said I would have had to cancel 72hrs in advance. I asked for a manager, and she said that there were no managers on Sundays. So, I left Sunday at 9:30 am and still had to pay till Monday. "Talk about building a good relationship with your customers..." I also believe this hotel has the incorrect rating. This is a 2.5-star hotel, not 3.5. The picture of the building in the add is a very old picture, like when the hotel was new because this building does not look like that.

I called the day before traveling, to verify my reservation was up to date and everything was. The manager greeted me and gave me information of restaurants in the area. Housekeeping person was very friendly. Breakfast at the in-hotel dinner was very good.

Stayed in August 2023

area close to train

Stayed in August 2023

Front desk rude. Not attentive. Didn’t tell us our room number anything. Just handed us the keys.

Shower was big with good water pressure. Didn’t receive any house complaints. Security was nice.

Stayed in August 2023

The sink and shower were clogged.

Stayed in August 2023

Nothing. The service was great. The people were very pleasant. I would definitely go back to this hotel.

The property was very inviting. This hotel was hip and apparently very popular. I felt young being around this crowd. On the last night, there was a wedding upstairs and the dining room was also open before the wedding. We got to see the beautiful set up of that space! It was amazing. The floor below had the reception I guess because when the doors opened to the elevator, there where beautiful place cards on the table, gorgeous flowers draping the surrounding, little candles glistening. That was just a glimpse that we were so lucky to see. In the evening, there were lights on that floor you could see from the train. It just looked awesome! That was the place to be.

Stayed in August 2023

Nothing

I would like to thank you personally to the last receptionist who welcome us at night time of our arrival. Thank you for arranging everything for us. It was an exceptional stay. All staffs are excellent 👍👍

Stayed in August 2023

The hotel's environment was marked by excessive noise. Following a long drive, our ability to rest was compromised due to the disruptive sounds emanating from the neighboring room and the ICE maker machine in the hallway. The room's cleanliness was disappointingly subpar, underscored by the discovery of two used soap remnants within the shower. Despite the cordial nature of the staff, their handling of customer concerns appeared to be hindered by inadequate training. For those considering a stay at this hotel, it is advisable to avoid the 9th floor and instead request accommodations at a distance from the ICE maker machine.

The hotel boasted a favorable location, surrounded by various grocery stores and fast-food options. Additionally, its proximity to the subway allowed for convenient access, and Times Square was just a short subway ride away. Moreover, the hotel provided a pleasant view of the Manhattan skyline.

Stayed in August 2023

Limited restaurants to walk to

The staff were very nice. Flew in at 5 am. Allowed us early check in (fee ) and late check out. The penthouse was a very nice venue for our 25th college reunion. Near subway stop about a block away.

Stayed in August 2023

took forever to check in, at least an hour. old carpets in the room. sketchy neighborhood

views, breakfast area downstairs. parking garage

Stayed in June 2023

Beautiful views of Manhattan skyline and a 5 minute walk to the 7 train.

Stayed in August 2023