The room was extremely small and dark (with just two weak, small lamps); breakfast was poor (we had to wait 15 minutes to get some milk, there was no way to heat bread) and we had to wait outside the entrance for 15 minutes before being admitted in the breakfast room. Eventually, we went to a different place to have a decent breakfast. There is no information about WiFi either in the room or in the hallway, and if you go on your settings you’ll only see a Marriot insecure link available, while this hotel is a Sheraton. Basically, you’ll have to guess and trust anything you find. Service: we went down to first floor for breakfast and came back to find our room already done, with towels changed and ready for the next customers, while we hadn’t had checked out yet—and still had 3 hours before we should. This very poor facility and service costed $430 for only one night. I found this outrageous. Also, we paid $85 for valet parking and had to communicate the time we would need our car back 1 HOUR AND 45 MINUTES IN ADVANCE.

The location

Stayed in April 2024

My hotel room wasn't ready when we arrived. I was informed that I would receive a text and we never received a text or any communication our room was ready. The pillows on the bed were filthy. The shower had a stain unremovable stain.

tI liked the hotel required you to have a room key to use the elevator. This protocol made me feel safe.

Stayed in April 2024

Perfect location

Stayed in February 2024

The window of our room was partially blinded, behind was a backyard with large fans and other stuff (see picture). Around 9 pm a compressor was starting, producing annoying low frequency sound and vibration. The breakfast room is by far too small for the number of guests, so the situation there in the morning was often chaotic.

The hotel is located relatively close to the Penn Station.

Stayed in March 2024

Breakfast not included

Location and staff excellent

Stayed in April 2024

Location could be better

Friendly staff, good breakfast

Stayed in April 2024

In need of renovation throughout, especially the rooms.

Not much to like in truth.

Stayed in March 2024

na

the location, staff and room excellent

Stayed in April 2024

All

Nothing

Stayed in April 2024

We were upgraded to a room with a view. Small room sizes are the norm for NYC, so we were pleasantly surprised that our room was bigger than expected. The breakfast exceeded our expectations - offered hot options, and cold options, and pastries, fruit etc - essentially accommodated all trends - continental, full, even european.

Stayed in April 2024

Need more lifts.

Location and clean

Stayed in March 2024

Staff and location . I felt compelled to thank them many times! They went above and beyond making us comfortable and welcome from the moment we walked in the door, through our birthday celebration. The manager gifted my son a bday cake and we left being ever so grateful we chose this hotel!!

Stayed in March 2024

It was small and had nowhere to put our condiments and didn't have a his and her sink

The location was convenient for where i was doing business.

Stayed in February 2024

rooms and bathroom were dated. It was not as big as per the photos shown on your website. However, it did the job for good night sleep and explore new york!

location was great. staff were friendly.

Stayed in February 2024

Nothing

Central location & great value for money

Stayed in February 2024

The hotel is old and worn, my mattress was in need of replacement. Noise can be annoying

Near Times Square with the pros and cons. I recommend it for one or two nights stay only.

Stayed in February 2024

Absolutely no view , well a brick wall.

Location

Stayed in February 2024

Room was a bit tired and quite small. No view. Quite a noisy heater. Gym was small also.

Not a far walk to Times Square with bars and restaurants nearby. Beed comfortable and bathroom fine.

Stayed in February 2024

the service in the counter, the people weren't that nice

good location, great breakfast, good room and very comfortable bed and nice TV

Stayed in February 2024

Very clean and the staff were very friendly and helpful. Nicole, she was exceptional with her friendly personality and was so helpful

Stayed in February 2024

old room location too much traffic

staff

Stayed in February 2024

Heat didn’t work in the room. It was freezing and uncomfortable

Location

Stayed in February 2024

The rooms are small boxes for one to store luggage, shower, & sleep. There is no luxury. The hotel is stubbornly 2 Star. You ALMOST get what you pay for. If your goal is NOT to escape from the world into a luxury room but rather to escape FROM your room into the world, then this is the place for you!

The members of the staff were great. The location near Times Sq. and all of the trains that converge at the Times Sq. subway station really helps one get almost anywhere in the City fairly easily.

Stayed in February 2024

Na

Friendly clean good location

Stayed in February 2024

The parking was really hard to find and finally got the valet! Turn out to be really good service with the valet so we can’t complain!

The personnel was incredible! Really nice stay! Room was very clean and the view really awesome! The emplacement of the hotel is so perfect! So many good restaurants around and near to everything! 10 min walk for all the attractions

Stayed in February 2024