Nothing

I had a room for four people which had two double beds. I had a great view of the Empire State building from my window. The location was pretty central, within walking distance to some of the major attractions. The breakfast was amazing. There was a choice of a full breakfast as well as a buffet, there was also a waffle maker.

Stayed in May 2023

nothing to report. it was all excellent

Professional and super friendly staff . Also want to help if required. also hotel give you a discount off excursions so win win. Great Breakfast

Stayed in May 2023

the breakfast was really simple for the price. no fresh pastries, same food every day. I was there for 5 days and had breakfast only 2 days there as everything was the same. location good but the area is not the best. the rooftop is closed since Covid. disappointing.

the location. close to the subway.

Stayed in May 2023

Nothing—it’s a few blocks south of where we usually stay, but still very convenient.

The staff was absolutely great! Very friendly and helpful. The hotel is close to a subway entrance/exit which connects to many lines.

Stayed in May 2023

There is nothing I did not like

From the second we arrived the staff were wonderful and made us feel so welcome. when leaving and returning daily the staff wished you a great day and then welcomed you back with genuine smiles. We knew breakfast was included but we thought it was just continental. To our surprise you got a full cooked breakfast, waffles, fruit, cereal the works and it was amazing. The room was spacious and the bed was super comfortable. Room service was to a very high standard. We were told at check in that the room would be done every other day but it was done everyday. the pillow cases, sheets and towels were changed daily. The hotel was central to pretty much everything. the Port Authority- bus and subway station was right across the street so you could travel anywhere.

Stayed in May 2023

Customer Service was excellent

Stayed in May 2023

- Bookings.com rated it a s star but feels like a 2.5 star hotel - Carpet old, hotel feels old. Doesn’t feel like a 4 star - Theres a sound that comes from the bathroom every hour or so that sounds like a water pressure thing. Pretty annoying - Pillows tooooo soft - Breakfast repititive

- Location is great. Feels like that’s what you’re paying for as the hotel itself doesn’t feel like its worth the price. The only great thing about this place is the location - Staff were helpful - Free wifi and free bottle of water in the room was good - Breakfast waffles were nice

Stayed in May 2023

they gave us a free room upgrade which was unexpected but very nice

Stayed in February 2023

very clean, safe and friendly

location to all activities and subway were excellent!

Stayed in April 2023

Breakfast - over $20 and it's poor - there are dozens pf places within yards!! Avoid this expense. Rooms - very tired now, scuff marks on all doors, very cumbersome blinds system. TV - it would have been nice to have the BBC News channel instead of wall-to-wall American networks

Location - perfect for subway, buses (very close to Port Authority Terminal, which is very safe in the day), 7 minute walk to Times Square. Staff - friendly and helpful. Bar - pleasant bar on ground floor; not big but just what's needed after a day walking and touring.

Stayed in April 2023

The air con could've been slightly better, I was too warm in my room (in March)

Friendly staff, room was cleaned every day

Stayed in March 2023

-

Perfect location! Big and clean room. Easy check in and check out. Worth to stay

Stayed in March 2023

Not applied

Perfect localization, too easy to go to anywhere, like 2min by walk from Port Authority. Elevator is too fast!

Stayed in March 2023

No dislikes only one situation my card was charged twice but the manager Anton went over and beyond to get things rectified

The location was perfect only a five minute walk to the heart of time square everything you need less than a mile

Stayed in March 2023

Breakfast, i love it. Room, amazing views! And everything was just perfect.

Stayed in February 2023

the area could be crowded with a mix of energy. it isn’t the hotel’s problem but it is the only the area outside of it.

the customer service is exceptional and I’ve been here before, and it has improved. the facility was elegant and I would return again.

Stayed in March 2023

The first impression was super disappointing :-( We reached at midnight, only one employee was in charge in his mid of his 50s, standing outside the main entrance. We were confused if this is the hotel or not, because he didn't show any sign of welcoming us. We asked for his help to deliver our luggage to the room he refused stating that he is the only staff in charge, and we have to serve ourselves. So, he let us, 2 ladies travelling for more than 17 hours, to pick them up pulling the big TROLLEY ourselves to the room. We had booked a non-smoking room, where as the weed smell was stuck in the whole floor for our whole stay (1 week).

Room space and cleanliness were very good. Room service staff are so helpful and always smiling. The majority of the staff were helpful and smiling except the one that we met upon arrival. Our checkout was very smooth, and the staff were super helpful. The hotel cab was so clean, safe and the driver is so polite and dropped us just on time.

Stayed in February 2023

- Rude housekeeper, wanted to clean our room, we said later..her response was "please now I need to go home" we still said later. - Elevator got stuck; was stuck on it for good 10 - 15 minutes, hard to get any response from the elevator speaker; kept pushing button for response.

Stayed in February 2023

The rooms are old and the pillows are very uncomfortable. I had exams on the first half of my trip so I needed a more conducive room to study. I requested thrice to be transferred to another room and told the front desk that the room I was given was too dark and the other rooms next to mine were noisy which didn’t allow me to study and sleep properly for my exams. They told me that they were sold out which is understandable. However, I checked online and they were still selling rooms with 5 rooms available. The breakfast place was also small to accommodate all the guests. You’d have to queue or just go really late.

Location

Stayed in March 2023

nothing

great location, friendly staff, lobby smells amazing, comfy pillows

Stayed in March 2023

bed sheet and towels are dirty, dust is everywhere.

location is the only good part of this hotel.

Stayed in March 2023

Honestly, I have no complaints at all.

The service in the kitchen/breakfast area was phenomenal. So nice and accommodating. The room was the size expected and the bed was super comfortable! The view from our room was a plus!

Stayed in March 2023

Everything is very clean, they clean the rooms daily! The hotel is very close to almost all attractions in NYC. The staff is very friendly and they help you with everything!

Stayed in March 2023

The breakfast buffet was truly amazing. The woman running things was incredibly sweet, accommodating of dietary preferences, and got our day off to a happy start!

Stayed in March 2023

Breakfast was a little rushed. We were still drinking our tea and finishing off our breakfast when we told there was a large queue waiting to be seated so if we could finish up and let them seat people at our table. Felt slightly rushed

Location was perfect Staff very friendly and helpful

Stayed in February 2023