I already stayed in the hotel for one night what was fine. I booked another night for some days later but had to cancel that because of a private emergency. There was exactly no response or reaction and they charged me the full price. Bad service. Never again.

Stayed in August 2022

none

location , service and friendly staff

Stayed in August 2022

All good!

excellent

Stayed in July 2022

Room is really small and the shower doesn't contain the water properly. Hence there was pooling of water outside the shower. Bed is too soft and pillow just becomes flat after resting your head on it.

Location and value.

Stayed in July 2022

nothing

very accommodating

Stayed in July 2022

Room was tiny with a view of the next building so I can look into people's offices. On the 7th floor, the skyscraper next to you means you get very little natural light anyways. And there was only one bedside and a desk lamp working - no proper lighting in the room. Couldn't see inside the wardrobe and I had to stretch the desk lamp.

Stayed in July 2022

Hallways were super small. Not an issue, just the only thing I could think of.

Clean, decent price. Bed was comfy. Nice view from room. Amazing bakery a block over. On the fringes of Times Square but still able to walk everywhere.

Stayed in July 2022

There was nothing that i did not like

The cleanness of the rooms

Stayed in June 2022

Some noise at night in the A/C unit

Everything

Stayed in May 2022

poor gousekeeping, not cleaning every day. poor staff

location

Stayed in July 2022

when i reached for check in nobody was at front desk and a woman and many guest were asking to secuirty person to call front desk manager but he was very rude

Stayed in July 2022

the room didn't have cold water. it was either hot or scalding. I complained once and got nothing. complained a second time and got a resolution that only lasted about 12 hours, then back to the hot water again.

the hotel is in a good location, near theatres and public transportation within 3-4 blocks.

Stayed in July 2022

The only thing I didn’t like was the price, however this is no more expensive than anywhere else in Manhattan so is a nothing complaint really.

I solo travelled to New York and had booked Jazz on the Park hostel (AVOID) expecting the same vibe as hostels in Europe. I got there at like 10pm and was disgusted. instantly went on booking.com and found this place. it was expensive but no more expensive than anywhere else and the bed was so comfortable, staff were very helpful and you’re in a great position to explore NYC.

Stayed in July 2022

Upon check in we were told the 2 double rooms we booked for 5 nights were not available. We were given 4 king rooms instead for the first night and told the double rooms were going to be available from the next day. We had to check out of the king rooms in the morning and check back into the promised double rooms. At check out were told again that those rooms were not available. This caused a major inconvenience for a family with 2 young kids. We were relocated to the Fairfield hotel next door and told it was the same standard however we didn’t find it to be the case. We were promised a 50% refund on the first night. We are still waiting for the refund.

location was great

Stayed in June 2022

Breakfast not included in the price.

Very nice staff. They let us leave our luggage before the check-in and after the check-out. The room was super clean. Complimentary water bottles and coffee every day. The location to visit NYC is just perfect!

Stayed in June 2022

great location! very friendly staff

Stayed in June 2022

The rooms are spacious and bright, but there is no possibility of darkening. A large window looks directly at the bed. So if you want to sleep tired and the light bothers you, you will have to find a way to cover your eyes. I think that's the important thing. When you are in this business, I think that one of the first things you need to think about, is how the guests will sleep and whether they will be able to rest. This can be solved very easily, by adding dark draperies, which could be pulled over the window. The gym is a small space, very poorly equipped with exercise equipment. In fact, there are no exercise machines other than a few similar cardio training devices. In addition there is a set of weights and that's it.

Location, lovely stuff. Big and comfortable room. Very clean.

Stayed in June 2022

I like the property and the area

it was small and clean

Stayed in April 2022

No view from the room. No hot water kettle.

The location was superb, next to port authority main bus and metro station. Walking distant to Times square and empire state building. Surrounded by fb outlets and shopping retail stores.

Stayed in June 2022

Great location, excellent customer service, nice clean room

Stayed in April 2022

The room is very small and the hallway is is not wide enough to accommodate a person with her luggage.

The location and the staff especially Monica

Stayed in June 2022

Overpriced and old

Stayed in June 2022

The front desk staff was and always is rude every time I visit here

Great room, spacious, nice view, bed was very comfortable

Stayed in June 2022

Nothing

Very helpful and friendly staff at reception and especially at breakfasts. Room well cleaned everyday and fresh towels provided

Stayed in June 2022