The trash along the sidewalk

The location was perfect for us so that we could go to several Broadway shows. The bed was larger than I expected and very comfortable. Bathroom facilities were very good. We appreciated getting the bottled water everyday. Everyone at the front desk was cordial and very helpful. We really appreciated that there was no noise at night. It made for restful sleep.

Stayed in September 2023

Bathroom not cleaned properly, lots of hair on the floor. Receptionist checking us in wore a mask and it was difficult to hear her with the noise from outside and lobby which I did tell her that I can barely hear her. I have not been told I will be charged random amounts of security deposits througout my stay. Apart from her, all reception staff was excellent and friendly. Room had very dirty windows and no view.

Great location,short walk to Times Square. Good size room, good shower. Overall pleasant stay.

Stayed in September 2023

The room weren't spotlessly clean.

Location and Size of the room

Stayed in August 2023

Location is crowded, a little bit old rooms. Too much noise from street if you stay at lower floors.

Location is central, Price / Performance, Cleanliness

Stayed in September 2023

People at front desk can be friendlier but overall it was a great experience

Stayed in August 2023

I would certainly give a higher rating, but we had a stressful situation with the deposit. Due to a system error, we were charged way much more than we should have been, and a large portion of our budget for a trip to New York was blocked for the rest of our stay. The hotel manager did everything in his power to fix this, but the deposit was not unlocked until after we returned home.

Very nice hotel with excellent location. Breakfast better than we expected. Very helpful staff. Good value for the money we paid for our stay.

Stayed in August 2023

Good location. Comfortable bed. Everything just like it should be. Very good, varied breakfast.

Stayed in July 2023

That I had to pay for breakfast

Location was great and ambience was good

Stayed in August 2023

I was made to move from the bar area when nobody was at the bar. All I was doing was working and it kind of put a sour taste in my mouth

The closeness to everything in Manhattan

Stayed in August 2023

Check your final bill, someone else’s room had their breakfast charged to my room by mistake.

Although the rooms weren’t huge they were adequate for what we needed, who comes to New York to stay in their room! Buffet breakfast was great, it was included in our booking. Staff were friendly and welcoming. Rooms were serviced every day. Location is great for walking up or downtown and close to subways.

Stayed in August 2023

Didn’t like how the TV wouldn’t let me watch anything on YouTube at certain times with very slow loading issues and occasionally disconnecting all together

Conveniently located near Times Square with reasonable travelling distance to important landmarks such as Brooklyn Bridge or Liberty Island

Stayed in August 2023

Our room felt rather cramped. It had a king bed but it left hardly any room to move about the room in.

All the reception staff were absolutely fantastic. It was extremely hot whilst we were there so each afternoon when we returned to the hotel there was ice cold water in reception for us to drink. It was greatly appreciated. We love walking so for us it was in walking distance to many shops, Times Square and Central Park. However, on the corner of the street there was a metro station and it was less than 10 mins walk away from Penn Station.

Stayed in July 2023

Good

Good

Stayed in August 2023

Rooms a little small for 4 people but pretty average for new York

Good location easy access to the subway and Times Square good hotel facilities

Stayed in August 2023

Close to time square

Convenient spot

Stayed in August 2023

Would have been nice to have a small laundry in hotel to wash clothes but this wasn't a deal breaker.

The location was great! Hotel was clean, staff were helpful and friendly.

Stayed in July 2023

The bed sheets in my room smelled like cigarettes. The area is close to everything, however NYC isn't the same. NYC smells like hot garbage. There's a lot of homeless people/drug addicts that surrounded the area. The view outside the window of my room is a parking lot and buildings. The government needs to really work on cleaning up the city or more and more people won't return. I used to love going to NYC however as of now, I won't return to NYC. I feel bad for saying it because the staff at the hotel rely on tourists for their income. So I really hope that the mayor of the city will focus on improving the street conditions.

The staff was very helpful. Abraham at the front desk was very responsive when I had inquiries prior to my stay. I was able to get an early check-in time for 12pm. Samuel at the bar was extremely nice and we had good conversation. The hotel itself works for a short stay. The staff works hard to make guests feel comfortable.

Stayed in August 2023

Price is quite expensive. But that’s New York.

The hotel is located very close to Times Square. Super location. Room is quiet. Everything is offered.

Stayed in June 2023

Location, size of the room( compared with other NY downtown rooms), the size of the bed.

Stayed in July 2023

Some parts of the room were dusty (window ledge and skirtings).

Location was great, air conditioning a life saver in soaring temperatures and humidity and size of room adequate for NYC. Room was quiet, we didn’t hear other guests and only the expected level of noise from outside.

Stayed in July 2023

Room clean but old. Leak under bathroom sink.

Helpful staff and good breakfast.

Stayed in July 2023

Lots of homeless around Port Authority and Times Square. I would avoid staying near Times Square again. Lots of trash on sidewalks and in streets.

The room was nice. Comfortable bed. Liked all the outlets/usb ports for chargers. Iron and board. Plenty of shampoo. Close to everything touristy

Stayed in July 2023

Monika, the receptionist who checked us in was a star and so was the concierge. The rest of reception staff was very ignorant.

View from the room (22nd floor), breakfast staff and the breakfast itself. Very large and comfy bed. Central location with easy acess to the metro station.

Stayed in July 2023

Furniture was a bit old but at least good quality wood, not plastic. We stayed 18th floor and no view... No pool, no spa, no roof top bar but we know it before. No slipper and bathrobe for our room but not a big deal. a few homeless around the hotel but no problem again. rooftop bar is closed now...

our room was included breakfast and it was good, especially waffles were good. check in and out was easy. the location is good to walk to any touristic places but not the best neighbourhood. Nice size room and big size bed. Coffee and tea maker in the room. everyday housekeeping, cleaning, towel replaced, and free water was good.

Stayed in June 2023

Area

Staff was very friendly

Stayed in July 2023