Out dated, not as clean as expected, uncomfortable bed, the lighting in the hallway, it’s too bright, not warm welcoming, the breakfast is okay, expected more from it.

The staff on the day of the check-in were really nice, they were trying their best to get us on the same floor

Stayed in September 2024

Dated hotel, poor furniture, bad shower, the room curtains did not close enough to block the Bus Terminal lights in front of the room. The hotel price range Is not worthy at all, even considering how high the hotels prices are in Manhattan now a days.

It remind me of a Sheraton. The cookie and lemonade served as a courtesy were great. The bed was ok.

Stayed in September 2024

Darkness in the rooms, old furnitures, poor breakfast

The location

Stayed in September 2024

There was no variation in breakfast options, but it was the same for the 3 days we stayed, it gets boring

Stayed in August 2024

None

Staff was awesome

Stayed in September 2024

No view

Clean!! Staff was kind and helpful

Stayed in August 2024

I don’t any any inputs , everything was very well.

Everything! Staff, installations, rooms, breakfast.

Stayed in August 2024

Not clean and very small

Location

Stayed in August 2024

After booking the room 4 months in advance, we were assigned a room adapted for handicapped people, with an adapted bathroom that did not have a proper closing door. The excuse was that the hotel was fully booked. The hotel claimed that when booking through a third party (Booking.com in this case) they can change the room type as long as it fits the number of guests. There was no manager at any time at the front desk to speak to. In the end, we were offered a partial refund on our reservation, but the damage was already done. Inexperienced and badly trained front desk staff. Far from what one expects from a 4-star hotel.

Very good location. In the middle of Manhattan. Walking distance from Times Square and the main attractions of the city. Comfortable bed.

Stayed in August 2024

The bathroom needs a bit renovation.

Excellent location.

Stayed in August 2024

Really good location, felt safe, couldn’t hear neighbours

Stayed in August 2024

Paid $200+ for a room with the view of a back alley. Bathroom shower door does not open fully because it gets stuck on the pot. Smelly room. Very small. Asked for a new room and didn’t get it

Stayed in June 2024

Nothing

People and staff

Stayed in August 2024

The front desk staff was rude and very unhelpful. They are super short with their responses, slight attitude, and seem very unwilling to guide guests when it comes to tips for getting around the city. The room are super small, which was expected, but the whole hotel is small. The beds and pillows are so uncomfortable. The shower door was broken, and all the water spills out; wasted more towels cleaning the water outside of the shower then what we actually used.

The only bright side of this hotel was that the clean staff was nice , and the location was perfect if you plan to use the subway.

Stayed in August 2024

Old property, small room, comforter was just covered with a piece of cloth

Location

Stayed in August 2024

Hallways were a little warm in temperature

Clean and good location

Stayed in August 2024

The location was a bit sketchy. But it was really close to a Subway station and we never felt unsafe.

Staff were friendly and helpful. There was a cold dispenser of lemonade or water in the lobby which was a welcome sight after a long day of walking all over Manhattan in the hot sunny weather. Our room had a fantastic view of the skyline of Manhattan (paid for a room with a view). We could see the Empire State Building from our window and it looked even better at night. The room was clean, the beds were really comfortable. The mini fridge was a bonus and the coffee machine was great. It was an easy walk to Times Square and many restaurants. The Subway was really close.

Stayed in August 2024

The property was incredible

Nicole and the staff were so very welcoming and helpful. They treated my daughter and I as if they had known us forever. It was clean and wonderful warm atmosphere and smelled amazing. The room was clean and comfy and had a city view which we loved. Also love the security feature that you need your room key to access the floors in the elevator. Amazing all around!

Stayed in August 2024

Everything

Nothing , everything was broken and not working including toilet

Stayed in August 2024

The entire place reeked with marijuana and tobacco. The building is old and worn out. This was my granddaughters high school graduation trip and I thought I had booked a Marriott Bonvoy hotel but this was a joke. Very disappointed.

The property was convenient.

Stayed in August 2024

The street is full of trash bags at night. The hotel is on a dirty street. The lobby, hallway and room furniture are old. Needs a new decoration! Would not recommend staying here.

Friendly staff. Georgina allowed me to check in early.

Stayed in August 2024

They stole money off me

They stole £500 off me for a 12 hr stay

Stayed in August 2024

We did not eat breakfast. No one had informed us anything. We got charged money for breakfast even though we did not eat. The staff said maybe the staff who served breakfast wrote down our room number by accident? This is not very professional at all.

Stayed in August 2024

Nothing

Great location in heart of midtown, great views, very comfy bed.

Stayed in July 2024

I liked everything honestly

This hotel never fails to impress, it was my second time coming to this hotel on a New York trip. Comfy beds, amazing shower and close to everything. I will be back again that’s for sure.

Stayed in July 2024