Not quite ready when checkin was supposed to be available. A couple of items (light bulb, tv controller) were missing. Scheduled wakeup call never happened

Location is great; exterior plant is great; room was quite sizeable (though perhaps a bit "worn"

Stayed in May 2022

few amenities in room

location quiet nice environment

Stayed in May 2022

Wait time to check in

Bed

Stayed in May 2022

No breakfast No elevator Basic room amenities, no fridge, no safe, noisy bathroom fan, poor air circulation, parking fee Expected more from a Sheraton property

,Location Quiet Staff

Stayed in May 2022

Not having a restaurant/bar on premises was a real drag, the one time we used delivery, the food (pizza from Amici's) was only so-so and had to be microwaved because it arrived barely lukewarm. The shower faucet was also very stiff and difficult to twist for control of the hot/cold temperature mix. However, we soldiered on with wine from Safeway, enjoyed on the deck in sunshine!! Better than a bar, I suppose ;)

At check-in, I asked to be given a room with pool/garden view. The person at the desk (Bethany, I believe) was terrific, giving me a room with a large, wrap-around deck that got nice afternoon sun and a beautiful old tree for ambiance...at no extra charge. The room itself was large and more than comfortable for a single occupant.

Stayed in May 2022

Another charge to add to guest’s cost? Now an $8.00 per day parking fee? This pisses me off! Corporate greed to jack up more inflation! The rich get richer, I’m tired of it.

Stayed in April 2022

We had a wonderful stay extra comfortable and extra clean we will be staying agin thank you

Stayed in April 2025

Amazing service and cleanliness!!

Stayed in March 2025

nothing

clean room

Stayed in February 2025

Clean beautiful center walkway garden to walk around, very friendly staff, rooms all very comfortable and not noisy

Stayed in February 2025

Netflix or other apps on the TV would've been better than tuberculosis commercials on the TV.

Staff was great, and the romm was clean and comfortable. Property has a nice garden to relax in if you're 35+ years old. Warm and cozy in the lobby if you're in the cold season.

Stayed in March 2025

150.00 dog deposit with no refund

Stayed in February 2025

Ac didn’t work very well

Stayed in February 2025

Checkout was irritating 🙄 checking in was a breeze. The two young ladies were very helpful and were very nice and professional. However, checkout was a little bit annoying because I couldn't pay the way I needed to. I was sharing a room with another adult and we wanted to split the bill but they couldn't figure out how to manage this???the daytime staff were a different set of ppl A man and a woman ? We had to put everything on my Credit card and then split things later. We needed the billing to reflect our halves , so that was a bit of an inconvenience but everything else was top-tier. No complaints otherwise...

The room was very spacious, very comfortable, very clean

Stayed in March 2025

Olde furnishings

Seems to be time to renovate.

Stayed in March 2025

We are in Pleasanton, folks. Not exactly the urban hub of the universe. But for some reason this hotel has decided that it’s a premium destination with a high demand for parking and charge guests $10 a night for parking in their lot! Let’s be clear. There is no other way to get to this hotel. Except by car. There is plenty of parking. It’s surrounded by office buildings with their own parking. No one else would ever park in the lot except guests. So why on earth would we have to pay $10 for parking? It boggles the mind. If the hotel is losing money, increase the cost of the room, but don’t tell me you need me to pay for parking. That’s ridiculous! Even on their own website, it lists the parking fee per stay as zero. Just FYI, the Courtyard nearby also charges $10 for parking. In addition, the night we stayed there some alarm near the ice machine started going off at 5 AM and was not shut off until almost 6:30. So much for a good night’s sleep!

The room was comfortable and spacious. The grounds are pleasant.

Stayed in March 2025

Nothing

The bathroom was nasty

Stayed in March 2025

Nothing at all that I wouldn’t like

It was clean

Stayed in February 2025

nothing

very clean

Stayed in January 2025

None

Great location very friendly staff

Stayed in January 2025

NOTHING

GREAT STAFF!

Stayed in January 2025

A restaurant Like it showed online .no ants and breakfast!!

Location great was no breakfast like i was told when I booked . Ants running around in the bathroom.

Stayed in December 2024

Not receiving information about gym, password to internet. Places to eat or if breakfast was served

The pentagon shape

Stayed in December 2024

Having a balcony was really nice. The whole courtyard area was so beautiful and nice to walkthrough.

Stayed in December 2024

Had to pay for parking

Stayed in August 2024