The room and the bed the area

Stayed in November 2023

Staff was very friendly and helpful, room and facilities are first class. I got more than I expected to get for the price. This is the best value in the area.

Stayed in December 2023

No housekeeping service for 4 days . We sat down for breakfast and no one acknowledged us for about 13 minutes. We got up and left.

Stayed in December 2023

No housekeeping service for the entire 4 days we were there. We went for breakfast in the restaurant and waited over 15 minutes with no one acknowledged us sitting there.

The bed was comfortable

Stayed in December 2023

Nothing

The rooms, breakfast and location.

Stayed in December 2023

Nothing

Convenient

Stayed in December 2023

NA

Staff friendly, breakfast buffet , pool and very clean.

Stayed in November 2023

Not as pictured. No private patio for patio room. Patio door very hard to open. Everything was dingy. Tiny bathroom. Furniture is worn.

Stayed in November 2023

I paid 182.40 on booking before arriving and was told that they needed to take 235.68 for a “authorization purposes”, but when I asked to see the policy which I’m legally allowed to see they said they don’t have one and couldn’t give me a reason as to why I need to be charged 235.68

Stayed in November 2023

Not properly cleaned. Sliding door to outside, ground floor was broken. Unable to lock. Complained twice. Never fixed during 3 day stay.

Location was handy.

Stayed in October 2023

Nothing

The location, the staff

Stayed in October 2023

The pool menu was not available during the week

The staff

Stayed in August 2023

Perfect location for visiting Muir wood, great staff! Everyone was so nice, good food in the restaurant.

Stayed in October 2023

As a very minor quibble, fridge wqs pretty noisy

Everything great: big and comfy room, good beds, lots of amenities, friendly staff...

Stayed in October 2023

Nothing negative.

Easy to get to, cleanliness, quiet, friendly staff.

Stayed in October 2023

Jack at the front desk was very friendly informative and courteous. This is the ultimate one can expect from a hotel staff member. Jack took the time every morning to give us a short list of recommendations. We have extended our stay twice. We liked the area and the hotel

Stayed in September 2023

The only problem with this hotel is the internet / wifi connection is very poor. There are times that we cannot even connect to the internet. Sad if you emails and work to do. I have to use my cellular data just to be connected. They should fix the internet/wifi if you pay for a higher price and internet is not working properly is really a headache.

Overall the hotel was good because i always stayed in this hotel everytime i visit my family in the US. The staff are good and very respectful. The hotel was clean. Unli Coffee and cookies are my favorite.

Stayed in September 2023

very comfortable beds. rommy

Stayed in August 2023

They aren’t worth the cost - hotel is a little run down and they are understaffed. Had trouble with remote and AC and couldn’t get in touch w front desk without a long hold.

Nicer than a motel and felt safe but a little fun down and not worth the cost. Comfortable bed, in room coffee and tv

Stayed in September 2023

I've consistently had fantastic experiences here-I consider it home away from home

Stayed in July 2023

 Well, they are remodeling in stages. But for example, fix up the inside of the elevators. Trashed.

I liked the cleaning staff. Super nice ladies. they do really nice work Cleaning. And super honest. Sonis, the manager was fabulous. I left several pieces of antique, silver turquoise, Navajo, bracelets, ring, and very important to my family. She had it sent to me, probably with the tracking number. I received it safely.

Stayed in August 2023

First Receptionist was dismissive before we even had a chance to explain our agreed early check in

Clean & plenty of parking

Stayed in August 2023

Wasps on the patio.

Traveling to meet with various business clients in the Mill Valley, San Rafael and Oakland area. Location perfect with ~30 minutes drives time of less. Hotel facilities excellent for hosting client meetings (informal) in bar and restaurant. Traveling with my doggie, Kimmy, and found the facility to her liking with ample space to walk about the hotel grounds. Highly recommend and Kimmy gives two paws!!!

Stayed in August 2023

The staff were very unhelpful to the point that it seemed like they were upset that people were staying at the hotel.

There was really nothing I liked about the hotel.

Stayed in July 2023

My family was provided a room in the basement floor and it was horrible. It had poor ventilation and very low pop corn ceilings, very out dated room. We were also charged an extra night stay and I had to go through the inconvenience with my credit card to dispute that charge

Stayed in July 2023