The staff in the hotel side need a class in customer service! From the time we drove up valet, bell to the Check In, they were rude unfriendly & accommodating. They saw I was walking with a cane and they placed us in a room at the farthest from the elevator. Not to mention the ice maker didn’t work on out floor and the walls are so thin you can hear conversations from outside and it felt like little tremors when people walked around their rooms.

Claim Jumper is one of the best restaurants in Laughlin. The food was fresh, hot and delicious. Wait staff was friendly and attentive.

Stayed in October 2023

Old and tired building. Charged a resort fee when nothing was working. No pool (down for “cleaning” for months, internet not covered in my room). Asked what resort fee was for and they said the pool and WiFi. Absolute joke. No good quality breakfast options. No coffee with milk options. Location is nice on the river but nothing else other than Casino resorts around. Nothing else in the area.

Had two good restaurants on site

Stayed in October 2023

drinks on the floor were not very often.

It was all good.

Stayed in October 2023

We had no dislikes. As above, this is where we will stay in Laughlin for future visits.

We stayed at the Golden Nugget to attend a concert. We had a great trip and the facility and staff were great. We will use this Hotel as our go to place when we go to Laughlin, in the future.

Stayed in October 2023

see above.

check in was incompetent. could not find reservation. then told me of the 57 rooms available she did not know the new code so was sorry that i could not rent a room, paid valet $20 to park when i arrived and he was the best experience of the sub par hotel.

Stayed in September 2023

Very run down. Bathroom was disgusting. Room and hallway smelled like sewer. Extremely noisy

Stayed in September 2023

Outdated, smelled like smoke, clock broken, 2 old lamps not working, toilet overflowed had to call maintenance, no cups for coffee, A/C very loud, fire alarm went off at 3:00am false alarm!

Restaurant

Stayed in September 2023

Casino machines

Clean

Stayed in September 2023

Terrible hotel

Stayed in September 2023

It would be great if the room had 2 different sizes of pillows. Although the pillows were comfortable, they were a little too tall for me.

Great location, amazing room.

Stayed in September 2023

not clean! not clean! not clean! old furniture, elevator out of service

free parking

Stayed in September 2023

The room had two extremely uncomfortable beds. There were two steel bars coming out of the base of one of the beds. It was very apparent the bed was broken. I’m not sure why it hasn’t been reported to management and the bed be replaced. Instead they continue to rent the room out to paying customers and aren’t concerned about there comfort. Unfortunately the rooms had a heavy odor of smoke.

It was on the river.

Stayed in September 2023

They need to update the hotel. Stay was okay but I wouldn’t stay in the Laughlin hotels since they look old and run down. We checked into our first room but went to the front to get a different room because the bed was wet and had brown stains. The staff were nice to switch into a better room but again, they need to be updated.

Staff was very nice and helpful.

Stayed in September 2023

Security racial discrimination

Desk staff was helpful

Stayed in September 2023

Security racial discrimination

Don’t desk employees were Amazing especially Alexis

Stayed in September 2023

Over priced for the hotel overall

I liked salt grass and rush club

Stayed in September 2023

Weve been staying there for the past 10 yrs. I didn't like the fact that there was construction going on in the hallways. It was busy with plastic all thru the hallways, floor and walls. The pool was dirty. And someone added chemicals while we were in the pool. the cushions were dirty as well. We ordered drinks and food since you don't have a bar or waiter outside and it was never served. I felt like we should have been notified about the construction. I would not have stayed there. VERY DISAPPOINTED! DON'T THINK I WILL BE STAYING THERE AGAIN.

The fact that the hotel only has 4 levels

Stayed in August 2023

Everything was fine except the tub did not drain when I took a shower (maybe I missed something). Only took 1 shower so it was not an issue. Also (no fault of the hotel) the upstairs were having a dance party or running contest quite late in the night. Very noisy :(

Stayed in September 2023

Easy to get around

The room was nice

Stayed in August 2023

The light was out on the elevator for our floor (4th).

The room was clean and the staff was very accomodating.

Stayed in September 2023

Finding strangers inside the room. I merged the room with the reservation since unknown if my brother would arrive on Friday. I was told in order to keep the same room to go back on Saturday to recheck in and activate the card, which I did. Once my brother arrived on Saturday he and his wife went into the room and found other people. One lady rushed out and screamed out “There here checking in let's go” As she rushed out of the room, a guy came out of the restroom stating this is my room. We decided to go to customer service to see what was going on. Customer service called security to find out why. These people were inside the room with no reservation. The reservation was under my name. Customer service found another room for my brother. This was not a good experience finding strangers in the room. I wonder how did these people get access to the room, I know no one inside on Friday since my brother could not arrive on Friday and instead he arrive on Saturday to find strangers.

Stayed in September 2023

Did not have any negative experiences.

Registration and elevators were located very close to entrance.

Stayed in September 2023

It was very clean

Stayed in August 2023

Bathroom had horrible smell coming from sink room 350. It made whole room smell awful. And we were traveling with friends on 3rd floor who said the same! Hotel needs a facelift. Ice machine outside was broken

Nice staff, Salt Grass, & tapas place at the back of hotel

Stayed in August 2023

A/c for the rooms didn’t work. Talked to front desk they sent maintenance and told us to wait a hour for room to cool and didn’t cool down. Then, when called again they said they couldn’t help us at that time because the person at the front said she was alone.

Claim jumper was great to have at the hotel.

Stayed in August 2023