Nothing everything is very nice!

I like the Room and the Service!

Stayed in March 2025

Not enough common space for guests to enjoy. If you weren’t in the restaurant you didn’t have a place to sit and relax outside your room.

The updated rooms, properly sized bathrooms, location, and how quiet it is to sleep.

Stayed in March 2025

I thought the facility was very nice, I loved the location, very close to a lot of different places. The tv was okay-chrome cast did not work and some of the channels offered showed a black screen. Staff was very accommodating and friendly, called ahead because we got to the city 45 minutes earlier than expected and we were able to check in 40 Minutes early.

Stayed in March 2025

Perfect location in NYC. Clean and staff was very accommodating. Only complaint is a mini refrigerator in room would be nice.

Stayed in March 2025

Staff was super friendly and helpful. The rooftop bar was amazing and beds were so comfortable!

Stayed in March 2025

NA

Great midtown location for walking tours!

Stayed in March 2025

Elevator speed/noises

Amazing staff was most important. Jorge at bar cima waa fantastic and very helpful! Great location and vibe

Stayed in March 2025

The room was a bit dark.

Great location and brilliant staff.

Stayed in March 2025

Great location, very welcoming staff, and clean room. our little girl loves their breakfast options, she requested to come back to Grayson :)

Stayed in March 2025

Should not have booked the breakfast option. Buffet is good but there are plenty of interesting breakfast options around.

Rooms are not large. But well appointed, renewed, clean and well located in midtown. Rooftop bar is charming.

Stayed in March 2025

I asked for a refrigerator to be in the room before my arrival and it wasn't there. No coffee in the room all the other rooms my friend were in had one.

Loooooved the view of the empire state building!!

Stayed in February 2025

Food was very good however no English tea for 2 days

Stayed in March 2025

The front desk staff was AMAZING. Much to my enjoyment, I was able to check into my room early. Not only that, but they had remembered that I had requested a quieter room. When I had to ring them for a few requests, the front desk was attentive, kind, and professional. The room was cozy and about the size you'd expect for NYC and this location. Cons: Firstly, I must acknowledge one of the housekeeping staff who delivered the extra towels we requested. When we realized that the set was missing face clothes, he returned a short time later with two and a smile. Now, on Sunday, when we returned to our room, we were disappointed. Housekeeping failed to collect two of our dirty towels. They didn't replace our drinking water classes with clean ones. Furthermore, they didn't whip down our desk space either. Thankfully, the trash had been emptied, and the bed had been made.

Stayed in March 2025

Everything was comfortable

Stayed in February 2025

The parking. When I booked I saw that there was parking, but different from other hotels, the price was not listed in the details, so I assume that was included, which was not. We pay $60 a day, to park our car.

The cleaning, the hotel facilities, and the location, which is walk distance to main attractions in NY and to subway as well.

Stayed in March 2025

The Lobby’s decor was lacking compared to the rest of the property and the elevators were a touch slow.

The location was great and the roof top bar was nice.

Stayed in March 2025

Would have been nice to have coffee available in the morning. They did provide an infused water starting about mid morning. The shower “window” is weird for a family sized room even though there are blinds - assume it’s to make the room feel bigger, although felt like it was a nice size room for NYC.

Staff was very helpful. Was fairly quiet considering how close it is to everything. The location was wonderful! Easy to walk everywhere or to jump on subway.

Stayed in February 2025

Great location and great staff

Stayed in February 2025

The room could have more closet space and have a better layout. It wasn't bad though, but I have stayed in hotel room that were smaller and I could fit more things there. For a 1 person per room business trip is perfect, for 2 people it gets a little cramped up (not too much where it is an issue though), but it's the only reason I didn't give it a 10.

The hotel is great, the staff is very polite and well trained, rooms were clean, the hotel restaurant is good and they have an amazing rooftopbar with a view to the Empire State building. Additionally, I believe this to be the best location in Manhattan to stay, not too close to Times Square that it is to touristy, but close enough to do most things walking distance.

Stayed in February 2025

Cafe

Location

Stayed in February 2025

Nothing

Everything

Stayed in February 2025

Rooms seemed smaller than advertised. Was on par with the sub 200sq ft rooms in nyc

Excellent location and modern property

Stayed in February 2025

Too much noisy coming from corridor, not well acoustic proof.

The room size is ok for a family of 4! Location is amazing and same the breakfast.

Stayed in January 2025

I was disappointed that there were no menus in the room for room service. I ordered from the online menu, but the prices were incorrect, and it didn't mention the $5 delivery fee or the fact that they add the gratuity onto the bill. I ordered coffee the first morning and paid $15, not knowing there was complimentary coffee available. If you don't provide a coffee machine or small fridge, please offer information about available services (like complimentary coffee etc).

The location of the hotel was perfect as it was in walking distance of all the places I wanted to visit. The staff was very attentive and kind; they kindly upgraded my room to a city view. The room was clean and cute, and the coffee and food were delicious.

Stayed in January 2025