The smell of pot in the hallways…

Excellent staff

Stayed in November 2022

The hotel was nosey. Seemed almost institutional with the cement walls. We will not be staying there again.

The hotel left a lot to be desired. The picture make the hotel look nicer than it is. It was clean for the most part.

Stayed in November 2022

There was an old popcorn bag and dried up broccoli on the floor we discovered after unpacking. The front desk staff replied that they are not responsible for who cleans rooms and offered not solution. Three hours after reporting this the manager called and offered to change rooms, but we were already unpacked. He would not send someone to vacuum. Requested ground floor, not accommodated. There was mold on the fruit at the breakfast. The hallway lights are only half on. The heater unit was broken and would not close, kept flapping if used. Will never stay again, 2018 stay was OK and I would like to retract my positive review.

Pool area was warm but there was sand in the hot tub and there were no towels on two days.

Stayed in October 2022

The sink wouldn't drain. The tub- shower would collect a foot of water before it would drain. cleaning service never made the bed. One day they didn't leave 2 hand towels and a bath mat. I did'nt dare take a shower for fear of slipping on tile floor. I called the service desk, I girl was rude and said they had a busy weekend and were doing laundry at 8 p.m. We never did get what I asked for. You know the saying " ,You get what you paid for". I didn't expect it to be this bad. My husband came to Mayo for a knee replacement surgery. I didn't need any extra aggravation.

Only the bed was ok.

Stayed in October 2022

as above

Close to Mayo, and Famous Dave’s ! room needs some refinishing, stains on floor, and sheets.

Stayed in October 2022

I asked housekeeping to change the bedding in our room because my son had an accident. They wrote it down. When we got back to the room, they had changed the TOWELS and GARBAGE but not the bed. I called the front desk and was told that i COULD come get sheets to change the bed, she couldn't bring them up, or I COULD look to see if housekeeping was still there and ask then to change the sheets. I ended up tracking them down myself. I wasn't told about the discount at Famous Dave's until the next day, AFTER we had already gone there for supper. Also, ALL the breakfast options were carb heavy, except for some old- smelling boiled eggs. Sunday there was NO coffee creamer. It would be nice to have a scramble egg option or yogurt, something keto friendly for those of us with blood sugar issues.

The pool and hot tub were nice. We really liked the kiddie pool. We really liked the piano player at breakfast Sunday.

Stayed in October 2022

Front desk staff 3-11 shift ( women with lots of body facial piercings sorry can remember her name) told me she wasn’t going to deal with me I simply asking if the adjoining room would be available the night of 10/11 so that our family 3 adults/2grandkids could be next to us. Our 32you old son was at Mayo for serious cancer operation almost checked out at went to another hotel . The desk attendant should find a different job. Was she under the influence of something I have in the hospitality industry for 45 years most recently in a four star / four diamond 50 million dollar property in Wisconsin and never did our staff treat anyone that badly. On a positive note there were some special needs housekeepers that were outstanding’ Paul m Reynolds

Goid

Stayed in October 2022

I was far away from pool and breakfast area

Clean, close to dining, and easy access to freeways and events

Stayed in October 2022

Great parking for large trailer, nice room.

Stayed in October 2022

closeness to hospital

Stayed in October 2022

n/a

location

Stayed in September 2022

We had a cooler (camping) and liked the full sized refrigerator and the kitchenette. Beds were comfortable. Room was clean.

Stayed in October 2022

breakfast could be more but what do you expect for a fair priced room.

clean facility

Stayed in October 2022

The room had a funny smell

Comfy beds

Stayed in August 2022

there should be more choices at breakfast

was pretty clean

Stayed in September 2022

nothing everything was great

The fact the you had a wading pool for the kiddo

Stayed in September 2022

I like the location and Famous Dave’s that is attached to the motel and the fact that you get a discount there if you are staying at the motel.

Stayed in September 2022

Doors wouldn’t open to me building and desk wasn’t helpful. The bed was terrible n sunk far down.

Doors wouldn’t open. The keys didn’t work and front desk couldn’t help. The bed was terrible. It sunk far down.

Stayed in September 2022

Ground floor not available. One of the maids had incredibly bad B.O. The hall reeked where she had just been.

They could not give me ground floor but got me close to elevator and parking spot so it was ok. They provided eggs for breakfast. The room had a small stove and a great refrigerator.

Stayed in September 2022

Nothing. It was superb.

Exceptionally clean room, large TV, fridge, and comfortable beds.

Stayed in September 2022

Great access to Mayo clinic, receptionist was very nice!

Stayed in September 2022

when we first entered our room it had a foul smell to it. but the staff was very nice about it and gave us a better room

Stayed in July 2022

Staff was rude and I’m friendly to us as we arrived

They did not I’m here are reservations even after showing the confirmation number that booking.com gave us

Stayed in September 2022

Our room was not cleaned. No linen, or shower curtain. Was charged twice and didn't get the refund until we had been home for 2 days. We asked to speak with the manager and was told he was in a meeting and he would call us when he was done. We never got a call. Or 3rd trip is now booked somewhere else.

Our first stat was excellent. Love the shuttle option and the hot tub.

Stayed in September 2022

Staff was rood

The pillows

Stayed in September 2022