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  5. Reviews of Hampton Inn & Suites Houston I-10 West Park Row, Tx

Reviews of Hampton Inn & Suites Houston I-10 West Park Row, Tx This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

18014 Park Row Drive , Katy, TX 77084, United States

#11 of 42 hotels in Katy

Guests' Choice

Review Score

Based on 461 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    8.2

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 14, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    What really made the experience pleasant for us was to have front desk engagement, and this person was Bridget. She is a beautiful person who understands valuing people in practical ways. For example, saying good morning, eye contact, smile, and acknowledgment. Thank you for employing Bridget at your location.

    Stayed in April 2025

  • Reviewed: April 9, 2025

    9.0
    Thoroughly enjoyed!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    No.Complimentary coffee in lobby when we arrive

    The staff and.location is our main reasons for coming to stay there when we visit our son and his family Very very friendly staff

    Stayed in April 2025

  • Reviewed: April 9, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Non-Smoking
    • Stayed 1 night

    The breakfast was OK but not as good as the breakfast at many other Hampton Inns -- there was less variety and less fresh fruits.

    Generally nice quality of room.

    Stayed in April 2025

  • Reviewed: December 8, 2024

    9.0
    Good
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The refrigerator was making noise all night

    A beautiful room.

    Stayed in December 2024

  • Reviewed: December 3, 2024

    9.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast is 😂

    Staffs are very friendly, good service

    Stayed in December 2024

  • Reviewed: November 20, 2024

    9.0
    Comfortable
    • Family with young children
    • King Room - Mobility Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Didn’t have bench in room for my mother as I thought they would have. Had to retrieve it from another room

    Great location

    Stayed in November 2024

  • Reviewed: September 26, 2024

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No Ev charging.

    Clean room and facilities.

    Stayed in August 2024

  • Reviewed: September 23, 2024

    9.0
    Very Nice
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I wish the included breakfasts were not all the same or at least tastes better.

    We were centrally located between family members we were visiting. The hotel was very clean, a kind staff, a decent breakfast, and so far, the best hotel coffee I've ever had. And I'm a coffee snob. The price was perfect.

    Stayed in September 2024

  • Reviewed: September 17, 2024

    9.0
    Nice property - I would stay here again.
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Non-Smoking
    • Stayed 1 night

    All of the things I look for in a hotel / motel were present. I couldn't ask for more. I would stay here again.

    Stayed in September 2024

  • Reviewed: September 6, 2024

    9.0
    I've tried other hotels in the area but can't find any that compares to this one.
    • Business trip
    • Solo traveler
    • King Room - Mobility Access/Non-Smoking
    • Stayed 3 nights

    The water pressure for the shower is low but adequate. Instructions should be provide how to switch from tub facet water flow to shower flow, it not just pulling the plug on the facet.

    Free fresh fruit is available all day, good selection of snack are available for purchase. The room come with a microwave oven and refrigerator, adequate plugs for charging IPHONES, IPADS etc. Friendly staff always trying to give customer satisfaction. Good location away from major traffic noise quiet during the night. Good variety of hot and cold items for breakfast including home made oatmeal, hot items change every morning. Adequate space to eat breakfast or relax. The pool is adequate for recreation and laps.

    Stayed in September 2024

  • Reviewed: August 27, 2024

    8.0
    I continue to stay there during my weekly commute from home to work due to the value and convenience to work.
    • Business trip
    • Solo traveler
    • King Room - Mobility Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Lack of adequate staff to clean the room daily,

    Clean, friendly staff, good breakfast many choices hot and cold, fresh fruit and snacks available all day, walking distance to good Mediterranean restaurant.

    Stayed in August 2024

  • Reviewed: August 24, 2024

    8.0
    Enjoyed my stay and continue weekly bookings.
    • Business trip
    • Solo traveler
    • Standard Queen Room with Two Queen Beds - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Low on staff unable to clean the room daily

    Good value, friendly staff, clean room, good breakfast, snacks and fruit available all day for guests.

    Stayed in August 2024

  • Reviewed: August 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool needed a little clean had to much animals

    It was good descent breakfast just in the front desk Vicente a little lost didn’t know much about anything but still nice good hotel

    Stayed in August 2024

  • Reviewed: August 10, 2024

    8.0
    It was pleasant and relaxing, I would stay again.
    • Business trip
    • Solo traveler
    • King Room - Mobility Access/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Not sufficient staff for daily room cleaning.

    Cleanliness, good breakfast, friendly staff, quiet air conditioner, adequate towels, snacks availability, free bottle of water at registration.

    Stayed in August 2024

  • Reviewed: August 8, 2024

    8.0
    CHANGE THE ADDRESS ON THIS PAGE IT IS WRONG. DROPS YOU OFF IN THE MIDDLE OF THE HIGHWAY 15 mins from
    • Leisure trip
    • Couple
    • King Room - Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    CHANGE THE ADDRESS ON THIS PAGE IT IS WRONG. DROPS YOU OFF IN THE MIDDLE OF THE HIGHWAY 15 mins from the hotel.

    CHANGE THE ADDRESS ON THIS PAGE IT IS WRONG. DROPS YOU OFF IN THE MIDDLE OF THE HIGHWAY 15 mins from the hotel.

    Stayed in August 2024

  • Reviewed: July 30, 2024

    9.0
    Great Hotel in Houston
    • Business trip
    • Family with young children
    • King Room with Sofa Bed - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    Very clean, comfortable place to stay.

    Stayed in July 2024

  • Reviewed: July 28, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Regular round fried eggs

    The scramble egg wasn't good.

    Stayed in June 2024

  • Reviewed: July 26, 2024

    8.0
    I will stay there again since it met most of my needs.
    • Business trip
    • Solo traveler
    • King Room - Mobility Access/Non-Smoking
    • Stayed 4 nights

    The bottom sheet was dirty, only one day certain breakfast items were in short supply, location was isolated which required driving instead of walking to obtain items.

    Friendly staff, Clean room and facility, large bathroom, exceptional breakfast, adequate equipment in fitness center clean pool long enough for laps, fruit was available all day for tenants plus other items to snack., the price was reasonable within my budget.

    Stayed in July 2024

  • Reviewed: July 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There were no restaurants in close proximity to the hotel.

    Stayed in June 2024

  • Reviewed: July 23, 2024

    8.0
    Good!
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The amount of dog hair was excessive and disgusting. It was clear that the carpet hadn't been properly cleaned or maintained, and it made for an uncomfortable stay.

    I was really enjoyed my stay until I walked in the room with my socks on and I saw bunch of dog hair stick on them. I was disappointed with the cleanliness of the property, specifically the carpet. The amount of dog hair was excessive and disgusting. It was clear that the carpet hadn't been properly cleaned or maintained, and it made for an uncomfortable stay. I hope the property takes steps to address this issue for future guests. Or maybe have a room specifically for guests with pets. Even though, I’m going to rate 9 because I like the property location, breakfast and staff.

    Stayed in July 2024

  • Reviewed: June 26, 2024

    7.0
    It was good except for list I stated earlier
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    My TV wasn’t working My closet/restroom door wasn’t operational Very slow drainage in restroom

    Breakfast was good Staff was friendly Pool was good

    Stayed in June 2024

  • Reviewed: June 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Lack of a restaurant

    Friendly staff, very ean room

    Stayed in June 2024

  • Reviewed: June 18, 2024

    9.0
    It was peaceful and comfortable.
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I kind of didn’t like that there was not a housekeeping staff to at least empty the trash in the rooms. They provided enough towels and rags due to the lack of a housekeeping staff.

    It was located in a nice quiet area and was unkept. Except the trash in the evening outside was overflowing.

    Stayed in June 2024

  • Reviewed: June 18, 2024

    8.0
    Recommended if you need to stay in this area
    • Business trip
    • Group
    • King Room - Non-Smoking
    • Stayed 6 nights

    Rooms are serviced every 3 days.

    The location of this hotel was very convenient for our business meetings, and this was main reason for selecting this place. The hotel is in very good conditions, nice large rooms, clean, quiet (far enough from Katy freeway that there is no traffic noise). Breakfast is good and standard for this category of hotels. Overall, very recommended. Friendly and efficient staff.

    Stayed in June 2024

Showing 1 - 25

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