The rooms were a bit small, but comfortable.The place was having some renovations at the time of our stay.

The staff were very friendly and accomodating. Finally a fridge in the room. The location was very good right in the heart of San Fransisco.

Stayed in November 2024

A bit shabby in places and no food served.

Very comfortable bed. Decent sized safe.

Stayed in November 2024

Aircon didn’t work or was otherwise turned off, the rooms/windows are not soundproof, and unfortunately there was a protest right in front of our room and all the noice went through, so resting was not an option for us until after 10pm when protest finished, but then starting with noises again from 7am.

The location is great, near union square and the start of the cable car, near of shopping malls and restaurants, perfect for a SFO experience

Stayed in October 2024

The guy doing construction

Nice hotel

Stayed in September 2024

Nothing.

The room was very comfortable and had all amenities advertised. The hotel is quite traditional but charming, and the staff are really helpful. I loved the heated pool too.

Stayed in August 2024

Nothing

Lovely old style Hotel. Very professionally run to high standard with friendly helpful staff. Pool was an added bonus. We enjoyed our stay

Stayed in October 2024

The hotel has car parking but it is $62 over night which I thought was expensive. The rooms and corridors smelled unpleasant. Some protestors outside banged drums all night trying to get higher wages from the city. The room was small but adequate.

Good location. Swimming pool and sauna.

Stayed in November 2024

There was a strike in front of hotel so horrible noise from early morning till late evening but it wasn't a fault of hotel.

Great location.

Stayed in October 2024

le piquet de greve en face de l'hotel

confort relation client situation

Stayed in October 2024

la demonstration de greve en face de l'hotel

qualite, service, situation

Stayed in October 2024

No restaurant or bar. Vending machines didn’t work.

It was so close to Union Square and we loved our upgraded room near the pool.

Stayed in October 2024

The onsite parking cost was hard to swallow but i guess thats SF for ya.

Very nice hotel and staff. Ideal location in Union Square. Clean And comfy room. Unfortunatly, there was a protest/ strike across the road. This Hotel cant be held responsible for the din the protesters made but it was very quiet when they stopped protesting overnight. I would stay again without hesitation.

Stayed in October 2024

No view from any rooms..they all looked at each other

The location was great..

Stayed in October 2024

Noisy

Good location but noisy

Stayed in October 2024

The noise in the hallways. The shower was not very good. Low water flow

The location was good. Excelente cleaning service.

Stayed in October 2024

Room itself and bathroom were very small. Hotel business center printer was not working. Bar was permanently closed.

Location was good.

Stayed in September 2024

Narrow corridors No reclining chair in room

Location

Stayed in October 2024

The lifts could do with a polish and new floor.

The hotel os great, rooms are huge and we were very comfy. They are not totally modern bathrooms but exceptionally clean and with everything you could need including lovely toiletries and even conditioner and toothpaste. We really liked the central location and the pool was warm and just in a lovely lovely courtyard.

Stayed in October 2024

Location of the hotel is great. close proximity to Union Sq, train, cable car, bus.

Stayed in September 2024

1. No breakfast facilities. 2. No Microwave for heating food items. 3. The room was slightly congested.

Location was excellant. In general, the facilities provided in the room were very good.

Stayed in October 2024

The room was rather small and felt in need of renovation, particularly in the bathroom. The shower was poor.

The hotel felt safe. There's a welcoming lobby with pleasant, attentive staff. I asked for a kettle and one appeared a few minutes later.

Stayed in October 2024

Small room

Quiet

Stayed in October 2024

- The room service people entered a milisecond after knocking without my approval. You could at least give me time to answer. - The noisy from the strike accross the street is quite distrurbing. They start early morning and stop just before the midnight. Hardly the hotel's fault, but it's affecting the overall experience significantly - The waterpressure on the shower wasn't good - The aircon system is quite weak and never achieves the temperature stated on the sensor even when the fan is set to high.

- Good location, close to BART station - The room was clean and there were a lot of towels - Good value for the money

Stayed in October 2024

The Premier double Queen room was perfect in size for our family of four. The double rooms in the historic building were a little tight. The layout of the hotel was a little odd with a lot of walking back and forth and having to change floors and elevators to get from one to the other, but overall we had a great stay. There were loud protests happening at nearby hotels but we couldn’t hear anything from inside our room. The kids had fun in the pool.

Stayed in October 2024

The bathroom was very small, water went out everytime we took shower, also made strange noises when showered in hot water. Petite room is very small, would recommend to upgrade.

It was very close to a lot of places, great parking, comfortable beds, fast elevators, very friendly staff.

Stayed in October 2024