Rooms were tired Area of the hotel apparently is the most dangerous neighborhood in San Francisco Found out about the danger from Uber driver no word of caution from staff. Very concerning

Stayed in September 2022

Spent a lot to stay here and it was horrible. Did 2 nights in a hotel opposite after our stay here and it was chalk and cheese. Stay at “hotel zeppelin”. Same price and location and hotel and rooms are VERY nice. Ok the Handlery.. it’s old. very old. Run down. The room we had felt like one of the cells at Alcertraz! There was a window but it let in no light. It was frosted and painted shut so you couldn’t open it. It was probably looking right at a brick wall. You turned on the shower and it sounded like you had just turned on a motorcycle engine. So loud. Carpet old and the whole room felt wet. Just grim and so expensive. The pool was the reason we booked here and due to the fact that it’s between buildings it didn’t get the sun at any point in the day so it was too cold to hang out there. Not good. Stay at hotel Zeppelin 👌

If I was to find something. The room was pretty quite

Stayed in September 2022

The only thing I would have changed is the pillows - they were a bit too hard for my personal taste

The location was brilliant - right by Union Square The area was really safe The premier building is definitely worth paying extra for

Stayed in September 2022

The staff wasn't too friendly at the front desk. And when we arrived to park the guy just told us to get our belongings and walked around the car and didn't say much. We were rushed to grabbed everything and go check in.

The rooms were very clean.

Stayed in September 2022

blood on sheets, very rude staff, unprofessional atmosphere

good location, lovely concierge

Stayed in September 2022

Maybe bathroom and room doors are a little bit old

Good location and rooms

Stayed in September 2022

Wifi very slow, room and whole floor had a pretty intense smell of raw sewage coming directly from the AC (shutting it off helped after a while). Hotel infrastructure could't deal with an internationally accepted credit card nobody else ever had a problem with before. Check-in procedure reminds me of the 90s with multiple paper initials and signatures required.

Hotel staff was nice, room was pretty big and clean, location right next to Union Square is pretty good. They give you some coupons to use around the city.

Stayed in September 2022

good location

Stayed in September 2022

It was a hassle to get to our room & the accessible lift was extremely slow…

Amazing location!

Stayed in September 2022

great location comfortable room

Stayed in September 2022

very small box rooms, poor view

good location cute little hotel

Stayed in July 2022

The staff! I even spoke to management in when I checked out. She was wonderful. Sent a follow up email and she has yet to respond

Loved the location, the pool was amazing! The staff treated me very very poorly

Stayed in July 2022

Loved this place!

Excellent location near Union Square, cable cars, restaurants, shopping!

Stayed in September 2022

Bit of a dingy room (but fairly low cost) with no view at all. Naively thought they would do breakfast but this seems to have stopped with covid, like a lot of places. Had a 20% voucher for Mason's around the corner which was excellent

Great Central location. Helpful staff. Nice breakfast place around the corner

Stayed in September 2022

The air conditioners did not work in either of our room we had to order fans so that way we can have some air movement the sinks didn’t drain properly we always had to turn the water off in the middle of washing our hands or brushing our teeth so that way the water could drain. I booked a room for me and my friend three total when we got there to check in I kept you in my name and switch one room to another friends name they couldn’t figure it out and they couldn’t figure out the parking situation and how the rooms were all charge differently staff did not speak good English and was bad at the communication and was easily flustered

I thought that the architecture and how it was laid out was kind of cool I like that it was close to Union Square

Stayed in September 2022

n/a

This hotel is very central for food places and the main shopping area, and only a short walk to the tram station to use the tram system to get to Fisherman’s Wharf and Alcatraz. The staff were very friendly from Jason on the reception, to the cleaners and doorman. would recommend

Stayed in September 2022

Carpeting needs replacing. Button to push to turn tub into shower was broke. Bellmen we’re too aggressive

Room was comfortable

Stayed in September 2022

The room was recently remodeled and was attractive, and spacious with a seating area. Staff were friendly and helpful and the location was great.

Stayed in September 2022

Lovely quiet hotel in fabulous location

Stayed in September 2022

Heated pool!

Stayed in September 2022

Great location, good service, lovely comfy bed. Large room. Safe and toiletries included. Would definitely return

Stayed in September 2022

- noisy room - broken air conditioner meant leak in room for 2 days (took 3 requests to get it fixed) - not nicest location - no kettle

- comfy bed - reasonable price

Stayed in September 2022

The swimming pool and surrounding are were dirty. The room was generally a bit tired, the sink didn't function correctly.

Good size room was reasonable, very quiet on 8th floor, with good sized wardrobe. Good quality bed. Good quality fridge in the room. Good-sized swimming pool which is rare for a city-centre location. Good service at reception and concierge - friendly and professional. Small exercise room was functional.

Stayed in September 2022

Gym was small

Location and rooms were great

Stayed in September 2022

There was a safety map of the floor but no hotel map . Where’s the pool ? No extra coffee, none in the lobby. Room chairs not real comfortable , back rest kinda short.

What breakfast ?? I was not aware of breakfast.

Stayed in September 2022