Rude staff, bad smell throughout the hotel and especially in the room, non functioning air con, shabby and unkempt - wires hanging out of ceiling, drapes smelled of historic cigarette smoke, desperately in need of updating, low water pressure, no restaurant or bar facilities whatsoever. 30 minute wait to check in with one stressed staff member on the desk - eventually the bellman went to dig the manager out of his office to help with the queue of guests waiting to check in - he was angry to be disturbed rude to everyone.

location

Stayed in July 2022

pool looked nothing like the pictures. also disappointing that they only had one place to refill water bottles (the gym).

location

Stayed in July 2022

Nothing.

Loved that the pool had a beautiful outdoor heated pool and inner courtyard in the midst of the hustle and bustle of the city. Such a relaxing and lovely stay and an incredibly convenient location! The staff were very helpful and kind. Great community. Will definitely stay here again when I come to San Francisco.

Stayed in July 2022

The hotel was very central to everything, you could either walk to Fishermans Wharf or take the cable car. It was very close to bars, restaurants and shops. The room was a good size and very comfortable and the staff were very helpful.

Stayed in July 2022

Everything was wonderful.

The hotel was very clean and the staff was exceptional!

Stayed in May 2022

old SF area hotels have smaller bathrooms.

Location was excellent and staff was great. Well maintained property and very clean. On-site restaurant is currently closed but they give 20% discount to cafe Mason around the corner which was excellent. Well equipped rooms with USB charging ports, coffee maker & bar fridge. Rooms have tall ceilings and were quiet.

Stayed in July 2022

the smell of room and hallways were horrible and smelled like cigarettes

Stayed in July 2022

view was a wall, gym equipment broken and poor, dark smelly room, unattractive lobby

location and room was clean

Stayed in July 2022

No complaints.

Great location! We used the heated pool and sauna, which was included with our stay.

Stayed in July 2022

getting to building where room was required walking up some stairs with heavy luggage

room was clean and perfect for our trip

Stayed in April 2022

Location and cleanliness.

Stayed in July 2022

Really dated building. Air conditioning didn't work properly, shower room was really small and although probably clean just felt dirty. Room is small. Parking charges were extortionate.

Nice location and historic building

Stayed in July 2022

The view we got when looking out the window we would look at walls. We wanted a view of the city.

Staff are friendly and the room was comfortable. Also that we were close to a lot of places that we didn’t need to use the car.

Stayed in July 2022

The hotel was old and dated. They did not have our reservations from booking.com so that made checking in about a half hour process.

Great location

Stayed in July 2022

everything great

really well located for a fair amount

Stayed in July 2022

The room was dirty (there was spilled coffee on the wall when we entered the room). The staff dropped us a note very early in the morning (approx. 6am) about our checkout time (11am) which I found extremely rude, especially if we consider the price of the room and we already had been communicated verbally the checkout time. This has never happened again to me at any other hotel in the US or abroad.

The location was amazing and the room was very spacious.

Stayed in June 2022

The parking was very expensive, the staff wasn’t friendly at all, the view was a dirty wall from the hotel next door

The location

Stayed in June 2022

Shame restaurant closed but hotel had made arrangement with Masons Cafe which was a great experience.

Great hotel, staff, and accommodation. We upgraded to premium suite but our Daughters Queen room was just as good.

Stayed in July 2022

We were on the 5th floor and the bedroom window didn't close properly so we were able to hear alot of noise from outside but it wasn't that bad as at night time it is a very quiet spot

We picked this hotel for the location and it didn't disapoint. We were literally steps away from transport and shops and it was easy to find our way around due to this. The room was spacious for 4 people and the beds were really comfortable to sleep on.

Stayed in June 2022

The aircon is a little noisy due to old ventilation system. Not ideal but I get use to it after few nights.

I love the prrmier king room that we in. The pool is amazing and the whole experience in the hotel was worth it. The house keeping staff is friendly and welcoming. Great ambiance.

Stayed in June 2022

Everything was correct on check-in. I had emailed some questions ahead of time and got good answers. Everything was clean and comfortable. I got a genius room upgrade with booking.com and it was better than expected.

Stayed in June 2022

The parking was pricy for 1 night and none of the vending machines worked we had no way to get water

Stayed in June 2022

There was not one thing that disappointed us.

I was celebrating our anniversary and to my surprise we were upgraded and found a chilled bottle of sparkling and a gift bag in our room waiting for us! The staff was very welcoming and our check in was quick and easy.

Stayed in June 2022

Location was perfect

Stayed in June 2022