the room are too small for the price per night that we pay you can have a better hotel for the same money

Stayed in May 2022

bed comfort and lack of hot water/pressure

location and cleanliness

Stayed in May 2022

bathroom old and water pressure very poor. asked for extra pillows for the bed for 3 days. the last day we got them

location

Stayed in May 2022

Cooling system did not work and room was tiny—not like the pictures.

Good location.

Stayed in May 2022

Sadly we didn’t had a room with a view but looked out over a inner court for the airconditioning.

The properties was clean and had a very historical feel to it and at some spots felt luxurious.

Stayed in May 2022

room was tiny. refrigerator did not work. no air conditioning and had to open the windows then we heard people screaming all night long for 2 nights. no sleep and paid over $600

location

Stayed in May 2022

Sadly yet another hotel in the US that has zero regard for the environment. Plastic cups wrapped in plastic in the bathroom - there’s such a thing as a glass you know? Paper cups. Just shocking but sadly expected in the US. I member of staff was playing on their phone when I was in the lobby early with jetlag. I expressed it was irritating and he asked if I’d like him to stop. Yes. I’m not going to he replies. Simply beyond comprehension that staff would behave like this.

Convenient location, room was good. First night I couldn’t sleep with jetlag. Stephanie (I think) and the security guy were absolutely brilliant, finding me coffee as there wasn’t any available in the lobby. Overall really great staff with one shocking exception.

Stayed in May 2022

very outdated and smelly rooms

friendly staff

Stayed in May 2022

n/a

upgraded to a suite. nothing was too much trouble for the staff here. will to take time to explain the ‘do’s’ and ‘ dont’s’ of the city. I’ve machines in the corridor was a great idea. room and bed very comfortable. would stay here again. thanks guys

Stayed in May 2022

N/A

We absolutely loved the location!! Close enough to just about everything or more so in the middle of all the big sights. And the STAFF???? simply amazing. They were so eager to help, serve and accommodating you was their priority. We were in the area to celebrate a milestone anniversary of 25 years and they made it extra special with a room upgrade, a bottle of champagne and a one on one with Mr. Handlery him self.

Stayed in May 2022

Security was called due to guest next door screaming & pounding walls at midnight. Security knocked on my door, to ask what was wrong after I called front desk. Why would they do that? If the crazy person knew I called, Geeze - they may retaliate. The Police ended up coming for the druggie guest that was pounding. We lost 3 hrs sleep thru it all. The Management could care less....

Soft beds

Stayed in May 2022

The room we were given was surprisingly below our expectations: we were placed next to both the elevators and the service elevator which meant 24h noise and the room had just one window that faced an actual pavement on a roof. Soundproofing was poor as well as we could hear every single noise from the room next door. Unfortunately I would not go back.

The location and the aesthetic of the hotel was spot on. The pool area looked very pretty. The staff was very polite and the room was very clean.

Stayed in May 2022

Nothing

We were celebrating our 25th anniversary and the owner of the hotel came to meet us personally to congratulate us. When we got to our room there was a gift and champagne on ice which was lovely. Hotel was clean , comfortable and exceptionally well located. Would recommend and will be returning

Stayed in May 2022

it was good

Stayed in April 2022

Probably the only complaint would be the strong smell of smoke in the corridors?

Our reception was amazing. We were greeted so warmly, and were told that the owner wanted to greet us personally too, which he did. Our room was upgraded to an incredible suite which was huge and we arrived to find a bottle of champagne and lots of snacks! We were in California celebrating our 40th birthdays, hence the incredibly warm reception. The bed was huge and so comfortable.

Stayed in May 2022

a lot of street noise and neighbor noise at night and shower is very poor.

good location

Stayed in April 2022

We had no problem with this hotel

Great hotel in great location. Very spacious room very clean. Staff very friendly and welcoming.

Stayed in May 2022

none

clean

Stayed in May 2022

The bathroom could do with a little updating but the facilities served their purpose & it was very clean so wasn’t a bother at all.

The location was perfect for us, first time in San Francisco, it was a flying visit so we were right in the middle of all bars/restaurants. The hotel was really clean, check in & out was really quick & easy. The staff were lovely!

Stayed in April 2022

The stairs going to our room

Very friendly and rooms were always very clean when we got back from our outings

Stayed in May 2022

clean room nice pool nice staff

Stayed in May 2022

n/a

the property was very clean and the staff was exceptional. I plan to stay at this hotel whenever I travel to SF

Stayed in May 2022

The check in area looked TIRED and somewhat in need of an upgrade. Carpets and furnishing looked worn and SAD. Disappointed the cafe hasnt yet opened but realize it is a challenge to get staff. I would stay there again as prices were reasonable.

The staff were friendly and helpful. Our room and bed were very clean and comfortable. having parking on site. proximity to Union square and ferry building.

Stayed in April 2022

the rates are too high, no breakfast included and the rooms are too tiny

the location

Stayed in May 2022

N/A

Location. Our two ‘go-to destinations ’ in San Francisco have always been Fisherman’s Wharf or Union Square; this time we chose Union Square as our base location. It’s central to what makes SF the modern city that it is, and with the traditional/historical trolley car line a half block away to transport you to other SF sites & eateries that keep you coming back. Without the comfort of a place to re-energize oneself with working basic amenities, utilities and cleanliness, your vacation can be ruined mentally & emotionally. That was NOT the case here. In addition to the above, the staff was both responsive & friendly to the requests & inquiries we have wherever we travel. It is both traditional and modern in design & decor.

Stayed in March 2022