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  5. Reviews of Relax Inn

Reviews of Relax Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2125 Empire Boulevard, Webster, NY 14580, United States

#4 of 5 hotels in Webster

Guests' Choice

Review Score

Based on 131 hotel reviews

6.0

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.4

  • Location

    7.6

  • Facilities

    6.0

  • Staff

    8.5

  • Value for money

    7.0

  • Free Wifi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 23, 2024

    7.0
    My husband and I were very comfortable and the location was perfect
    • Leisure trip
    • Couple
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Very clean , staff was very nice

    Stayed in September 2024

  • Reviewed: September 6, 2024

    6.0
    This is it
    • Leisure trip
    • Couple
    • Queen Room with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    The bed too hard to sleep on but I understand get what you pay for.

    We like the hot tube it was nices

    Stayed in August 2024

  • Reviewed: August 21, 2024

    7.0
    Nothing fancy, clean and price was right
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Updated, but then it is a motel and like I said, for the price it was good and decent.

    I liked the price, seeing we only needed it for sleeping (went to a concert). It was a decent room, nothing fancy. It had a microwave and fridge. Bed was comfy. Would stay again.

    Stayed in August 2024

  • Reviewed: July 4, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was clean, AC worked. Pillows a bit lumpy. Bathroom recently refurbished.

    Stayed in June 2024

  • Reviewed: June 24, 2024

    6.0
    It was fine to rest our heads for a night and not too far from downtown Rochester.
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night

    It is 2 stars so you have to expect certain things. Carpets were old and stained. Bathtub a tiny bit dirty.

    The room was bigger then we thought it would be and also had full size fridge and stove. No bed bugs. Beds more comfy then we thought they might be. Surprisingly quiet area.

    Stayed in June 2024

  • Reviewed: June 20, 2024

    6.0
    cheap, convenient place to stay; it was very nice having a full size fridge in the kitchenette
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night

    cleanliness; bedspread needed washed; walls in bathroom needed wiped down; towels were stained; bathroom vent was coated with dust

    staff was very friendly

    Stayed in June 2024

  • Reviewed: June 1, 2024

    7.0
    pretty good, amenities soso
    • Leisure trip
    • Solo traveler
    • Queen Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    no room phone, vending machines

    full refrigerator and freezer

    Stayed in May 2024

  • Reviewed: May 18, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was run down. The room was not very clean.

    The staff was very friendly and you could park right in front of your room. Wifi was good.

    Stayed in May 2024

  • Reviewed: April 21, 2024

    5.0
    A place to sleep but not shower
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The shower water got stuck on super hot. The faucet controls broke and I had to call the manager to fix it. I had to use a towel to adjust the temp of the water because it couldn't be fixed. The blankets were old and were holey. The ice machine was barely functioning.

    It functioned as a place to sleep and had a fridge. Staff were nice.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    6.0
    They sent me to a different hotel!
    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 2 nights

    They sent me to a different hotel from the one I originally booked. The new place was nice, though.

    The staff was friendly, and the new hotel they sent me to was nice. Would go again.

    Stayed in April 2024

  • Reviewed: October 2, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I guess you get what you pay for.

    Stayed in September 2023

  • Reviewed: September 18, 2023

    5.0
    Needs to be better taken care of. Would not stay again.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The inside of the efficiency room was deplorable. The carpets were disgustingly dirty. There were 3 bulbs out in the bathroom sink area. Sofa had stains all over. Refrigerator had dents on the outside. Absolutely no dishes or anything to cook with in this efficiency. The beds thank goodness were decent. Just glad I travel with my own sheets and towels. The ones in the bathroom were really worn. Definitely not worth the money I paid.

    The location was the best. Attended a LAMA Motorcycle Event in Rochester and The Relax Inn was 16 minutes from the Clubhouse and 17 minutes from where the event was being held. From the outside the Relax Inn looks wonderful and the clerk was exceptional.

    Stayed in September 2023

  • Reviewed: August 27, 2023

    7.0
    Good value, good room just a couple minor problems
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was no ice machine that I could find. The air conditioning was complicated and ran sporadically

    The location of the hotel, the friendliness of the man, the value,

    Stayed in August 2023

  • Reviewed: July 24, 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Family Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was fine, but the room was odd because our room had a door in it that led into a crawl space, but the door only locked from the outside, which was scary

    Stayed in July 2023

  • Reviewed: July 10, 2023

    7.0
    For the price that I paid I was pleased with my stay and would stay here again if I'm in the area.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    The bathroom light in the ceiling didn't work and the fan switch didn't work. When you turned the bathroom fan on the timer didn't move and it never shut off.

    The bed was comfortable and there was plenty of hot water.

    Stayed in July 2023

  • Reviewed: July 10, 2023

    7.0
    Good place for a night
    • Leisure trip
    • Family with young children
    • Family Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The smell of the basement No pans to cook

    Very good location

    Stayed in July 2023

  • Reviewed: July 7, 2023

    7.0
    Good value stay and a very nice staff.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms could use a little refreshing.

    Good location.

    Stayed in July 2023

  • Reviewed: June 22, 2023

    7.0
    Solid place to stay for a reasonable price.
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    The carpets felt dirty, so we kept our socks on. It’s a motel so it has that very well used feeling, but that’s why it’s the price it is.

    It’s everything you need for the price. Our room was incredibly large and spacious and had a kitchenette which was quite handy. Owners were accommodating as our flight got in very late.

    Stayed in June 2023

  • Reviewed: June 16, 2023

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I wonder how much they clean the place being that there was mold in the coffee pot

    Location

    Stayed in June 2023

  • Reviewed: May 23, 2023

    6.0
    one night stop on the way to Niagra Falls
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    no utensils in the full kitchen. we didn’t need them

    very plain and basic but extremely clean the owner is nice and got up at midnight to give me a key there was a full kitchen

    Stayed in May 2023

  • Reviewed: May 15, 2023

    5.0
    Budget hotel and not to expect too much
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    I was booking this hotel because it includes kitchen and stove. However, the hotel doesn’t provide any cooking basic (ie pots, pans, spices etc). The furniture is old and not very clean.

    The location is not too bad, 20 minutes to Rochester and next to grocery store

    Stayed in May 2023

  • Reviewed: January 13, 2023

    5.0
    The toilet wasn’t fastened to the floor, no shower curtain
    • Couple
    • Queen Room with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Location

    Stayed in January 2023

  • Reviewed: September 26, 2022

    5.0
    I'll keep this place in mind the next time I travel up to Webster/Rochester.
    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 2 nights

    I would suggest they fix the switch for the vent in the bathroom along with replacing the pull chain for the bathroom lights.

    They don't serve breakfast which they stated on their website. It didn't matter to me since there are many food establishments nearby with takeout orders.

    Stayed in September 2022

  • Reviewed: September 19, 2022

    6.0
    Not clean, and no power outlet next to the bed
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    I was happily surprised my room had a jacuzzi bath, until I saw how many parts of it were broken, and the blue fuzzy mold in the drain. I didn’t bother looking further and pretended I didn’t have a bathtub…

    15 minutes by car from downtown Rochester. Friendly staff.

    Stayed in September 2022

Showing 1 - 25

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