2125 Empire Boulevard, Webster, NY 14580, United States
#4 of 5 hotels in Webster
Guests' ChoiceBased on 131 hotel reviews
6.0Cleanliness
6.4
Comfort
6.4
Location
7.6
Facilities
6.0
Staff
8.5
Value for money
7.0
Free Wifi
9.0
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Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: September 23, 2024
Kelly
United StatesNothing
Very clean , staff was very nice
Stayed in September 2024
Reviewed: September 6, 2024
Kevin
United StatesThe bed too hard to sleep on but I understand get what you pay for.
We like the hot tube it was nices
Stayed in August 2024
Reviewed: August 21, 2024
Diane
United StatesUpdated, but then it is a motel and like I said, for the price it was good and decent.
I liked the price, seeing we only needed it for sleeping (went to a concert). It was a decent room, nothing fancy. It had a microwave and fridge. Bed was comfy. Would stay again.
Stayed in August 2024
Reviewed: July 4, 2024
Trish
United StatesRoom was clean, AC worked. Pillows a bit lumpy. Bathroom recently refurbished.
Stayed in June 2024
Reviewed: June 24, 2024
Grant
CanadaIt is 2 stars so you have to expect certain things. Carpets were old and stained. Bathtub a tiny bit dirty.
The room was bigger then we thought it would be and also had full size fridge and stove. No bed bugs. Beds more comfy then we thought they might be. Surprisingly quiet area.
Stayed in June 2024
Reviewed: June 20, 2024
Dr
United Statescleanliness; bedspread needed washed; walls in bathroom needed wiped down; towels were stained; bathroom vent was coated with dust
staff was very friendly
Stayed in June 2024
Reviewed: June 1, 2024
Betsy
United Statesno room phone, vending machines
full refrigerator and freezer
Stayed in May 2024
Reviewed: May 18, 2024
Stirling
CanadaThe room was run down. The room was not very clean.
The staff was very friendly and you could park right in front of your room. Wifi was good.
Stayed in May 2024
Reviewed: April 21, 2024
Claudette
United StatesThe shower water got stuck on super hot. The faucet controls broke and I had to call the manager to fix it. I had to use a towel to adjust the temp of the water because it couldn't be fixed. The blankets were old and were holey. The ice machine was barely functioning.
It functioned as a place to sleep and had a fridge. Staff were nice.
Stayed in April 2024
Reviewed: April 16, 2024
Christopher
United StatesThey sent me to a different hotel from the one I originally booked. The new place was nice, though.
The staff was friendly, and the new hotel they sent me to was nice. Would go again.
Stayed in April 2024
Reviewed: October 2, 2023
Bernadine
United StatesI guess you get what you pay for.
Stayed in September 2023
Reviewed: September 18, 2023
Nancie
United StatesThe inside of the efficiency room was deplorable. The carpets were disgustingly dirty. There were 3 bulbs out in the bathroom sink area. Sofa had stains all over. Refrigerator had dents on the outside. Absolutely no dishes or anything to cook with in this efficiency. The beds thank goodness were decent. Just glad I travel with my own sheets and towels. The ones in the bathroom were really worn. Definitely not worth the money I paid.
The location was the best. Attended a LAMA Motorcycle Event in Rochester and The Relax Inn was 16 minutes from the Clubhouse and 17 minutes from where the event was being held. From the outside the Relax Inn looks wonderful and the clerk was exceptional.
Stayed in September 2023
Reviewed: August 27, 2023
Benjamin
United StatesThere was no ice machine that I could find. The air conditioning was complicated and ran sporadically
The location of the hotel, the friendliness of the man, the value,
Stayed in August 2023
Reviewed: July 24, 2023
Charles
United StatesThe hotel was fine, but the room was odd because our room had a door in it that led into a crawl space, but the door only locked from the outside, which was scary
Stayed in July 2023
Reviewed: July 10, 2023
Bruce
United StatesThe bathroom light in the ceiling didn't work and the fan switch didn't work. When you turned the bathroom fan on the timer didn't move and it never shut off.
The bed was comfortable and there was plenty of hot water.
Stayed in July 2023
Reviewed: July 10, 2023
Carmen
CanadaThe smell of the basement No pans to cook
Very good location
Stayed in July 2023
Reviewed: July 7, 2023
Julien
FranceThe rooms could use a little refreshing.
Good location.
Stayed in July 2023
Reviewed: June 22, 2023
Mackette
United StatesThe carpets felt dirty, so we kept our socks on. It’s a motel so it has that very well used feeling, but that’s why it’s the price it is.
It’s everything you need for the price. Our room was incredibly large and spacious and had a kitchenette which was quite handy. Owners were accommodating as our flight got in very late.
Stayed in June 2023
Reviewed: June 16, 2023
Christian
United StatesI wonder how much they clean the place being that there was mold in the coffee pot
Location
Stayed in June 2023
Reviewed: May 23, 2023
Nancy
United Statesno utensils in the full kitchen. we didn’t need them
very plain and basic but extremely clean the owner is nice and got up at midnight to give me a key there was a full kitchen
Stayed in May 2023
Reviewed: May 15, 2023
Carl
United StatesI was booking this hotel because it includes kitchen and stove. However, the hotel doesn’t provide any cooking basic (ie pots, pans, spices etc). The furniture is old and not very clean.
The location is not too bad, 20 minutes to Rochester and next to grocery store
Stayed in May 2023
Reviewed: January 13, 2023
Jesus
United StatesLocation
Location
Stayed in January 2023
Reviewed: September 26, 2022
Mary
United StatesI would suggest they fix the switch for the vent in the bathroom along with replacing the pull chain for the bathroom lights.
They don't serve breakfast which they stated on their website. It didn't matter to me since there are many food establishments nearby with takeout orders.
Stayed in September 2022
Reviewed: September 19, 2022
Joris
NetherlandsI was happily surprised my room had a jacuzzi bath, until I saw how many parts of it were broken, and the blue fuzzy mold in the drain. I didn’t bother looking further and pretended I didn’t have a bathtub…
15 minutes by car from downtown Rochester. Friendly staff.
Stayed in September 2022
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