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Reviews of Hillcrest Lodge

Pigeon Forge, 37876, United States

#230 of 554 hotels in Pigeon Forge

Guests' Choice

Review Score

Based on 25 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.3

  • Location

    8.7

  • Facilities

    8.5

  • Staff

    8.3

  • Value for money

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 31, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Two Bedroom Holiday Home
    • Stayed 5 nights
    • Submitted from a mobile device

    I didn’t like the layout of the house but being just two of us no big deal. I just prefer bedroom on main floor.

    Stayed in March 2025

  • Reviewed: January 29, 2025

    10
    comfortable
    • Leisure trip
    • Group
    • Two Bedroom Holiday Home
    • Stayed 3 nights

    The place is very comfortable, beautiful, clean, if you are looking for a remote and quiet place this is perfect. I had communication with the owner all the time, we did not have any problems. We were two families, 8 people in total, very comfortable and beautiful. The basement is a little cold but there are gas heaters to keep you warm, as well as plenty of blankets. We all really enjoyed this place.

    Stayed in January 2025

  • Reviewed: January 7, 2025

    10
    We had a blast!
    • Leisure trip
    • Family with young children
    • Two Bedroom Holiday Home
    • Stayed 3 nights
    • Submitted from a mobile device

    Beautiful inside and out

    Stayed in January 2025

  • Reviewed: July 2, 2024

    9.0
    Worked perfectly for our trip! Will stay again!
    • Leisure trip
    • Group
    • Two Bedroom Holiday Home
    • Stayed 3 nights
    • Submitted from a mobile device

    Dead ants on bed upstairs. No coffee filters

    Great location and plenty of room for the whole group. Perfectly set up with bathrooms on each level

    Stayed in July 2024

  • Reviewed: June 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Two Bedroom Holiday Home
    • Stayed 2 nights
    • Submitted from a mobile device

    I am a worrywart. I was concerned that it didn't have another lock on the door besides the code panel. Other than that it was great.

    It was very private and secluded.

    Stayed in June 2024

  • Reviewed: August 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two Bedroom Holiday Home
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed downstairs was very dissatisfying ver hard hurt my back very bad but all other beds was nice

    Location was good very secluded

    Stayed in August 2023

  • Reviewed: December 8, 2024

    1.0
    Worst place ever stayed with horrible service and solutions. Save your money and find else where to stay. Make sure you
    • Leisure trip
    • Family with young children
    • Two Bedroom Holiday Home
    • Stayed 2 nights
    • Submitted from a mobile device

    Decided to book this for a nice weekend relaxing trip with the grandkids. We arrived to cabin pretty late after spending the day in town and watching the Christmas parade. We arrived about 8:45. Upon arrival the cabin was freezing temperature inside was 43 with heat off just fan on to 60. We reached out to the staff in regards this. They just apologized and said to give it time to warm up. Thankfully I had an electric heater we used in the living room because the gas fireplace was not working nor was it user friendly. About 10am my daughter wanted to shower and NO running water.. we reached out again they said they would let their local team know asked for an ETA and weren’t able to provide. Woke up at 8am still with no water reached out again they said temperatures were going to reach 50 and that should help?? But still didn’t send anyone out I asked them for another eta they just kept saying local team was aware about 11 I started to fall hotels to find a place to stay. They offer to compensate $111 for the inconvenience. I fought that and said that was not enough. They suggested they could relocate us about 12:30-1 they offered a townhome. Which just was not a good offer since we have small children. We had already waste half the day for a better solution. They also offer to cancel our reservation and fully refund us. I felt that was fair and would cover for the hotel we were able to book. When I emailed them back to cancel and confirm the total amount they would refund never received an email back. I called them in the middle of on hold I received a message on booking.com she said they would just be able to refund 264.99 which was one night and the cleaning fee. We would have obviously left earlier if they would have given better and sooner solutions but we stuck around and waited. Where were we suppose to go the first night it being late and with small kids? We stayed in a cold cabin with no water and still were charged.

    Location

    Stayed in December 2024

  • Reviewed: December 31, 2023

    7.0
    Great location away from business of Pigeon Forge and Gatlinburg but close to necessities
    • Leisure trip
    • Group
    • Two Bedroom Holiday Home
    • Stayed 4 nights
    • Submitted from a mobile device

    Needs a paint update inside, downstairs bedrooms cold!, pillows like bricks. Water had an unpleasant odor

    Nice location away from congestion, roomy, gas fireplaces nice

    Stayed in December 2023

  • Reviewed: October 9, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two Bedroom Holiday Home
    • Stayed 3 nights
    • Submitted from a mobile device

    The beds were clearly slept in and dirty. Towels were used and on the floor of each bathroom. Dishes in sink and trash still in the house.

    Beautiful area

    Stayed in October 2023

  • Reviewed: August 14, 2022

    7.0
    In all the price was good and the place was okay but there is just a few small things they need to fix and think of when
    • Leisure trip
    • Family with young children
    • Two Bedroom Holiday Home
    • Stayed 5 nights
    • Submitted from a mobile device

    The place wasn’t clean very well they only gave you one trash bag for a 5 day stay and no where to put a full bag of trash after it was full and we had a baby with us plus half the rocking chairs were broken on the porches so you couldnt sit outside and enjoy the morning with your coffee and the other seats were so dirty and full of spiders that you couldnt sit on them in fear of getting bit. Plus the door wasn’t easy to lock we had to put the code in at less 3 times when leaving for the door to finely lock.

    it was away from the hustle and bustle of the tours area but not to far away that it took you for ever to get some where it was quiet and peaceful

    Stayed in August 2022

  • Reviewed: March 9, 2023

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Two Bedroom Holiday Home
    • Stayed 2 nights
    • Submitted from a mobile device

    the hot water didn’t last long at all

    Stayed in March 2023

  • Reviewed: November 4, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Two Bedroom Holiday Home
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2024

  • Reviewed: October 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Two Bedroom Holiday Home
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2024

  • Reviewed: October 10, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two Bedroom Holiday Home
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2024

  • Reviewed: August 19, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Two Bedroom Holiday Home
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2024

  • Reviewed: March 18, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Two Bedroom Holiday Home
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: March 17, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Two Bedroom Holiday Home
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: October 25, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two Bedroom Holiday Home
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: June 13, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Two Bedroom Holiday Home
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: June 3, 2023

    10
    Exceptional
    • Family with young children
    • Two Bedroom Holiday Home
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: September 20, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Two Bedroom Holiday Home
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2022

  • Reviewed: November 14, 2023

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Two Bedroom Holiday Home
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: July 29, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two Bedroom Holiday Home
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: November 19, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two Bedroom Holiday Home
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2023

Showing 1 - 25

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