What I didn’t like was you couldn’t get into your room until 4pm and we were coming off a cruise. We did a tour of Miami so we didn’t get there too early. We got there about 2:30 and there wasn’t too much to do other than hang out in the lobby. To be fair there was a pool side bar, but it was pouring down rain so it was closed.

Stayed in March 2025

Shuttle service from the airport was terrible, we was left by two full shuttle-buses and ended up taking an Uber after one hour wait! Windows all over the building are very dirty (can't see out!!), have to be washed!

Breakfast!

Stayed in March 2025

I didn't like that I received a cheaper rate and on the day the price skyrocketed, plus the hotel does not take cash. I didn't get breakfast in the price either and I couldn't eat something after I came from long flight. Was very disappointed and don't wish to book anymore through booking.com. It was ripped off.

Stayed in March 2025

Quite a wait to check in. One server in the restaurant in the evening.

The lobby and room were clean. The staff was kind.

Stayed in March 2025

The entire hotel needs renovations. Also, the location is not ideal if you want to be in the heart of Miami or Miami Beach.

The room is spacious.

Stayed in March 2025

The check in process was dreadful. Around 4pm super long que and not enough people working to attend to the guests. Horrible.

Great shuttle service to the airport and nice breakfast. So perfect hotel if you have to stay overnight in Miami.

Stayed in March 2025

Nice location. Adjacent to airport

Stayed in March 2025

Rooms were clean but tired. In-room coffee was pretty bad and not really enough for 2 people. Prices were high for mediocre quality. Airport noise.

Stayed in March 2025

Check in was very slow

Stayed in March 2025

The room had a broken toilet, broken door lock and not enough towels. We had to go to the desk 3 times to finally get someone to come to the room and fix the door lock.

Pancakes and pastry basket were excellent.

Stayed in March 2025

Hotel is old as hell, maybe in USA its normal price. In Europe Hiltons are much better. Over priced.

Near airport,so its kind a good, who have connection flights. And place looks nice.Staff is friendly.

Stayed in March 2025

I paid extra for early check in and it was not available. Check in was a mess and the man that helped me in the front was incredibly rude and dismissive to my questions. Had to ask several people to get my questions answered. For what I paid it was not worth the stay. I won’t be staying here again.

Ok drinks

Stayed in February 2025

The beds are stiff The ac noisy

The hotel's location and the buffet are truly excellent.

Stayed in February 2025

Hear noise from other room

Location, View

Stayed in February 2025

We had to wait a very long time for our evening meals to come out to us and they’re wasn’t enough seating for people to eat

It was very close to the airport and had great views and surroundings

Stayed in February 2025

The bed was uncomfortable.

It's close to the airport.

Stayed in January 2025

The check in process was awful. Waited 25 minutes standing in line, and without even an apology was told our room wasn't even ready at check in time, by this time it was 4:30pm, that it wouldn't be ready for another 30 minutes. We waited of course. Then I waited another 20 minutes in line at check in to finally get a key card and room number. Exhausted, in pain, and angry I finally entered my room at 5:25pm almost an hour and a half of waiting and not even an apology

It was a lovely and comfortable hotel. Perfect for our relaxing night pre cruise

Stayed in February 2025

Bar staff was rude and they list one price but add an automatic 18% onto everything you order.

Its a good location for what we needed. A decent place close to the airport.

Stayed in February 2025

Could need a face lift. Hotel looks worn out

Stayed in February 2025

Rooms are old

Close to Miami airport

Stayed in December 2024

Nothing to do around there.

The location (close to the airport)

Stayed in January 2025

As Europeans we'd love a kettle in the room as we love our tea

The pool area

Stayed in February 2025

Looking to take airport shuttle around 7:30am. Outside front door 25 people waiting to board a shuttle. Shuttle parked 30 yards away, but no driver shows up. After 20 minutes took Uber.

Stayed in February 2025

Wish you had some type of vending machines for pop or snacks. Plane came in late and nothing available at your hotel. Also, prices for beer and drinks priced too high. Be reasonable and more people will purchase your food and beverages.

Breakfast was very good. Excellent staff. Very helpful!!!

Stayed in January 2025