Reviews of Home2 Suites By Hilton Lake Charles This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1200 West Prien Lake Road , Lake Charles, LA 70601, United States
#1 of 31 hotels in Lake Charles
Guests' ChoiceReview Score
Based on 204 hotel reviews
9.0Score breakdown
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Cleanliness
9.1
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Comfort
9.3
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Location
9.2
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Facilities
9.2
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Staff
9.1
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Value for money
8.6
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Free Wifi
10.0
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Reviewed: March 7, 2025
Joel
United States21 Reviews1 helpful vote9.0“Weekend with friends”- • Leisure trip
- • Couple
- • One-Bedroom Queen Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast needs to offer individual labeled yogurt for people that need to see if it fits dietary needs. Nothing had option to check
Clean and good location
Stayed in March 2025
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Reviewed: February 3, 2025
Debbie
United States3 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Queen Studio - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Very clean and location
Stayed in February 2025
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Reviewed: December 9, 2024
Candace
United States11 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast could of offered a wider variety of items but the coffee was good! Overall it was a wonderful stay and doordash is always an option.
Very convenient location. Very clean and roomy ! The bed was comfortable. The front desk staff were very friendly and kind. The cleaning staff were very helpful. We would absolutely recommend staying here!
Stayed in December 2024
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Reviewed: November 24, 2024
Russell
United States1 review10“Exceptional”- • Leisure trip
- • Couple
- • Queen Studio - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Have never had a bad experience at this property since we have been staying there over the years
Have stayed at this hotel several times over the years and they are always First Class. I especially would like to thank the staff especially the young lady that worked the front desk Friday. There was some confusion with the way the rooms were booked and she took the time and got everything straight. She even remembered when I had canceled several weeks in advance to explain the booking preferences. She was outstanding
Stayed in November 2024
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Reviewed: November 18, 2024
William
United States10 Reviews10“Peaceful nice and clean. I will stay again”- • Leisure trip
- • Couple
- • Queen Studio - Mobility Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
I really didn’t have any dislike
Very clean and close to shopping area.
Stayed in November 2024
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Reviewed: November 18, 2024
Frye
United States2 Reviews9.0“Home 2”- • Leisure trip
- • Family with young children
- • Queen Studio Suite - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Not very sound proof, especially the bathroom. The doorway was tight and cramped. My fiance had a rough time in that area.
Location, cleanliness, staff. The bed was nice, as well as the couch.
Stayed in November 2024
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Reviewed: November 18, 2024
Alisha
United States3 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • One-Bedroom Queen Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Housekeeping didn't speak English and couldn't provide the extra towels needed for the stay
It was in the perfect location. Didn't have to travel far to get to locations interested in. The upkeep was exceptional. It smelled and looked wonderful. Didn't get to interact much with staff being on the go, but the quick passes were pleasant and professional.
Stayed in November 2024
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Reviewed: November 5, 2024
Joseph
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Queen Studio Suite - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The customer service was excellent , the staff was friendly and helpful
Stayed in November 2024
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Reviewed: September 24, 2024
Samitra
United States10 Reviews10“Largest room in Lake Charles”- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The room was very spacious and comfortable.
Stayed in September 2024
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Reviewed: September 16, 2024
Julia
United States2 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Queen Studio Suite - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The front desk person(I wish I would have caught his name) was excellent. So nice and friendly and helpful. I would come back just for his customer service!
Stayed in September 2024
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Reviewed: September 3, 2024
Kimberly
United States18 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Everything
Stayed in September 2024
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Reviewed: September 3, 2024
Kirby-robinson
United States2 Reviews10“I would definitely return in the future if I visit lake Charles. Great facility.”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast could be better. Not a lot to choose from.
Great location, clean, staff was nice. Plenty of space in the room.
Stayed in September 2024
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Reviewed: August 11, 2024
Dean
United States6 Reviews1 helpful vote9.0Wonderful- • Business trip
- • Couple
- • Queen Studio - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Really feels like home
Stayed in August 2024
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Reviewed: August 1, 2024
Amy
United States11 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Queen Studio - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No complaints
Location and space
Stayed in July 2024
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Reviewed: July 16, 2024
Jenney
United States1 review8.0“We were there because we had no power in Houston due to a hurricane and it was way too high priced.o”- • Leisure trip
- • Family with young children
- • Queen Suite - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Price
Size of the room
Stayed in July 2024
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Reviewed: July 15, 2024
Senobia
United States1 review10“Great stay”- • Leisure trip
- • Family with young children
- • Queen Studio Suite - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Location was great and staff Paige front desk was wonderful checking out!
Stayed in July 2024
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Reviewed: July 9, 2024
Anetrail
United States15 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was GREAT!!!
Stayed in July 2024
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Reviewed: June 23, 2024
Jennafer
United States8 Reviews9.0“Will stay again because of the fantastic staff and location”- • Business trip
- • Solo traveler
- • One-Bedroom Queen Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
A lot of the construction that was done was half assed or unfinished but there was no equipment on the property to make you think that construction was still happening
Location and the staff was fantastic
Stayed in June 2024
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Reviewed: June 6, 2024
Marsha
United States2 Reviews10Exceptional- • Family with young children
- • Queen Studio - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Hi
Stayed in June 2024
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Reviewed: May 28, 2024
Kim
United States16 Reviews3 helpful votes10“Great, clean option on the highway”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Breakfast was not the best- mostly bread/pastry and pre-packaged stuff other than the waffles
Clean, modern and comfortable!
Stayed in April 2024
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Reviewed: April 16, 2024
Raysymonee
United States7 Reviews10“My stay was nothing short of comfortable and amazing. The staff members were friendly and helpful!”- • Leisure trip
- • Family with young children
- • Queen Studio - Non-Smoking
- • Stayed 2 nights
I didn't like that the TV's didn't have bluetooth for air play/screen share or that there were more available apps. I had to unplug the HDMI for the cable and plug in my son xbox and connect it to wifi for us to watch the apps we're subscribed to. It wasn't a biggie, just thought it might be worth mentioning for possible future upgrades. Also, while the beds were very comfortable, it felt like I was sleeping under thin sheets. I love that the rooms get cold and fast at that but I'd also like to be warm while I sleep :) . Maybe, there could be an option for a thicker comforter or a quilt at the front desk upon request so guest don't have to purchase one or travel with it. I know there's possibly rules and regulations for having thicker comforters or more expensive to put in every room but just a suggestion.
I liked how comfy the rooms were! It was like a studio apartment. I loved that there was a fold out bed within the couch because my kiddo does karate in his sleep :) There was enough space for him to play with his toys and on his xbox and we weren't on top of each other. The staff members are A1, very welcoming, polite and showed a willingness to help with questions and concerns. One of the House keepers noticed my son left his phone in the room and she came to give it back to him right before we checked out. She went above and beyond, I know some would've just gave it to the front desk and called it a day but she was my life saver for putting it in our hands instead of going back to the room and asking around or possibly having to replace the phone. I'm grateful! Pool area was clean and nice! my son got in for a spell and had fun, there were complimentary towels before we went out as well. The breakfast we enjoyed it, liked the options outside of the hard biscuit bread lol but I know it's because they sit out.
Stayed in April 2024
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Reviewed: April 7, 2024
Ilitsa
Germany28 Reviews4 helpful votes8.0“Nice design and friendly staff”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The breakfasts had not many choices
Spacious room and nice design
Stayed in April 2024
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Reviewed: April 5, 2024
Brittney
United States2 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was not so good
Everything
Stayed in April 2024
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Reviewed: February 26, 2024
David
United States12 Reviews10Exceptional- • Leisure trip
- • Couple
- • Queen Studio Suite - Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast was a bit lacking.
Great location, very clean, plenty of room, quiet.
Stayed in February 2024
