Reviews of Home2 Suites by Hilton Phoenix Chandler This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
2490 W. Queen Creek Rd. , Chandler, AZ 85248, United States
#9 of 46 hotels in Chandler
Guests' ChoiceReview Score
Based on 79 hotel reviews
8.2Score breakdown
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Cleanliness
8.7
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Comfort
8.6
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Location
8.7
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Facilities
8.4
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Staff
8.5
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Value for money
7.8
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Free Wifi
10.0
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Reviewed: March 18, 2025
Philippe
United States3 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite
- • Stayed 3 nights
Breakfast could be upgraded.
Stayed in March 2025
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Reviewed: February 18, 2025
Ben
United States5 Reviews1 helpful vote8.0“Newer property with good location. Charge for parking which is rediculous.”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Didn’t know they charged for parking until I checked in. First time I’ve ever been charged as such for staying at a Home2 - especially a property located in a suburb. Probably will cause me not to consider staying at this property again. Most other similar chain properties don’t nickel and dime their customers - also stayed at the Wyndham near the airport and they didn’t charge for parking.
Great location, newer hotel.
Stayed in February 2025
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Reviewed: January 29, 2025
Karla
United States1 review7.0“Unexpected 😲 changes sadly 😥”- • Leisure trip
- • Couple
- • King Studio Suite
- • Stayed 1 night
- • Submitted from a mobile device
The fact that now they charge for parking when we pai close to $300 for a night automatically the parking is included not good it's an open parking and idea will be that parking should be with # if you've múltiples car for a room then the multiple car should pay parking me thinking 🤔 😑 but honestly I didn't like that at all..... breakfast it had a good verity before now it doesn't I remember the breakfast bowls and now it gone sadly paying higher prices for low quality and before they had body lotion and now nothing.....
Staff friendless
Stayed in January 2025
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Reviewed: December 2, 2024
Joann
United States1 review7.0“Won’t be staying there again. Way overpriced”- • Leisure trip
- • Couple
- • King Studio Suite
- • Stayed 4 nights
- • Submitted from a mobile device
Ice maker on 4th floor didn’t work our entire 4 night stay. Only one of the two elevators were operational. Paying to park???? What’s up with that. Ridiculous. Parking should be included. Not a surprise when I arrive!
The breakfast was adequate. Very routine. I did like the cleanliness of the entire hotel
Stayed in November 2024
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Reviewed: December 1, 2024
Ericka
United States10 Reviews7.0“If it wasn't so cold in our room our stay would have definitely been a lot better”- • Leisure trip
- • Couple
- • King Studio Suite
- • Stayed 3 nights
I realized the last night (3rd) in my room that the thermostat was broken, and not that they had it set permanently. Then when notified the front desk they did try to fix it but couldn't and no solution was offered. So, my room stayed at 69F and below.
The room was big and clean. It was one of the better of the Home2Home suites I have stayed in.
Stayed in November 2024
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Reviewed: November 26, 2024
Happytraveler
United States11 Reviews2 helpful votes7.0“Good value, with breakfast included.”- • Leisure trip
- • Couple
- • King Studio Suite
- • Stayed 1 night
- • Submitted from a mobile device
Sink was clogged and there was no soap in the shower (container was empty), nor at the sink.
Good location, quiet room. Love the layout of the room. Great use of space. Comfortable bed.
Stayed in November 2024
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Reviewed: November 5, 2024
Marian
United States6 Reviews7.0“It was great except for the parking aspect!”- • Leisure trip
- • Couple
- • Queen Studio with Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
I think it is important to let people know that you must pay extra to park your car on the premises. We were not aware of this and were so disappointed.
Stayed in November 2024
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Reviewed: October 7, 2024
Kenneth
United States2 Reviews8.0“Stay was great! Good location for our sporting event.”- • Couple
- • Queen Studio - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Good Location, clean. Staff friendly & helpful.
Stayed in October 2024
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Reviewed: June 21, 2024
Dennis
United States16 Reviews9.0“great hotel close to lots of things”- • Leisure trip
- • Couple
- • Queen Studio - Mobility Access/Non-Smoking
- • Stayed 9 nights
not enough choice for breakfast items
need more choices
Stayed in June 2024
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Reviewed: May 29, 2024
Meta
United States29 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Queen Studio - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
No milk for cereal etc at breakfast 2 days - ran out of other items too. They could have sent staff to a nearby grocery but did not; they said they’d get delivery later in the week. Housekeeping only every other day, but we weren’t told on check in.
Nice pool. Lovely property.
Stayed in May 2024
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Reviewed: May 25, 2024
Judith
United States1 review8.0“We were in town for a happy family event but staff needs to be polished”- • Leisure trip
- • Couple
- • Queen Studio - Mobility Access/Non-Smoking
- • Stayed 7 nights
Darkening shade was broken in a down position and could not be fixed. Made the room very dark and it was hard to fold aside. Offered another handicap room but it would have been very hard to move our belongings My husband is 93
Breakfast lady was extremely polite and professional. Her smile and brief conversations were pleasant. Joe at front desk was professional and polite. He was only clerk that was extremely polite and productive
Stayed in May 2024
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Reviewed: November 22, 2023
Joann
United States1 review8.0Very Good- • Leisure trip
- • Couple
- • Queen Studio - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast area was too tight.
Breakfast was good and location was great.
Stayed in November 2023
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Reviewed: September 21, 2023
Johnathan
United States8 Reviews8.0“it was pleasant”- • Leisure trip
- • Couple
- • Queen Studio - Mobility Access/Non-Smoking
- • Stayed 3 nights
Breakfast and location of the property was just right.
Stayed in September 2023
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Reviewed: July 25, 2023
Fiorella
United States1 review9.0“Excellent”- • Leisure trip
- • Couple
- • Queen Studio - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Ice machine not working
Good location, nice building
Stayed in July 2023
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Reviewed: June 5, 2023
Marcie
United States4 Reviews8.0“Love Home 2 Suites, this is the only property without a king bed unfortunately!”- • With a pet
- • Leisure trip
- • Family with young children
- • Queen Studio - Non-Smoking
- • Stayed 1 night
No king bed and the queen was kind of soft. Also, not enough bedding the blanket was substandard
The gal at the front desk was amazing. Super friendly and helpful - very cheery. Makes guests feel welcome and appreciated.
Stayed in June 2023
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Reviewed: April 20, 2023
Jennifer
United States12 Reviews8.0“besides the bed skirt thing, it was very nice. would stay again”- • Leisure trip
- • Travelers with friends
- • Queen Studio - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The bed skirt was in between the comforter and sheets.
Good location. Friendly staff. Decent breakfast
Stayed in April 2023
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Reviewed: April 11, 2023
Joann
United States1 review7.0“the front desk wa very good the other staff not so much”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
the pool was dirty the maids we not very helpful
the kitchen area
Stayed in April 2023
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Reviewed: January 30, 2023
Anders
Sweden19 Reviews1 helpful vote8.0Very Good- • Business trip
- • Solo traveler
- • Queen Studio with Mountain View
- • Stayed 4 nights
Breakfast was better than expected!! Oats and omelettes was very good, but the rest (toast and cereals) was as ususal on a "american hotel".
Stayed in January 2023
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Reviewed: October 21, 2022
Michele
United States4 Reviews9.0“Good”- • Leisure trip
- • Family with young children
- • Queen Studio - Non-Smoking
- • Stayed 4 nights
The only thing we didn’t really like was ,we felt the bed was lumpy, not that comfortable
Great breakfast, location, pool, workout facility
Stayed in October 2022
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Reviewed: October 10, 2022
Isela
United States16 Reviews5 helpful votes9.0“Clean good location”- • Leisure trip
- • Family with young children
- • Queen Suite - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Bedsheets had an odor. Breakfast was ok. At least it wasn't a Breakfast bag.
Cleanliness
Stayed in October 2022
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Reviewed: July 25, 2022
Pamela
United States1 review9.0“Very good experience”- • Leisure trip
- • Group
- • Queen Studio with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Need liason for non English speaking housekeepers.
Great breakfast. Nice staff.
Stayed in July 2022
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Reviewed: July 11, 2022
Jeanette
United States1 review9.0“The stay was good and guess service was great thanks to Sandy she took good care of us we had a ba”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Everything was great
It was good but they should have a variety it was the weekend but it was good 😊
Stayed in June 2022
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Reviewed: June 11, 2022
George
United States10 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Studio - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The bugs by the pool. Too many roaches.
The rooms were comfortable and the facility had washing machines.
Stayed in June 2022
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Reviewed: June 6, 2022
Venegas
United States2 Reviews7.0“Great room, but unfriendly staff.”- • Leisure trip
- • Family with young children
- • Queen Studio - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The staff wasn't friendly at all. They were professional I'll give them that but not one smile. The manager or lady training the new girl was being really short and rude with employees and it was very awkward. I dont know maybe just not their day.
The rooms were spacious, clean, accommodating, fresh and clean. Lobby and Gym were good.
Stayed in May 2022
