The dislikes I have would be the pillows and bed. The pillows definitely lacked some filling and the bed was very springy.

I liked how clean it was and the location was great. We traveled with our pet so it's always nice to be able to find a decent hotel that except pets. Overall our stay was good.

Stayed in December 2024

I know 100% out of a shadow of a doubt my wife left her glasses on the nightstand and they were never turned in we were too far to turn around called and they never were turned in

It was ok

Stayed in December 2024

The room smelled like dog urine.

The facility was very nice and accommodating.

Stayed in August 2024

I have stayed at a lot of Home 2 suites when traveling for work and this has to be the dirtiest Home 2 suites I stayed in. The 2nd floor hallway carpet floors were dirty and nasty and the walls had scrapes up and down them and made it look run down.

Breakfast was good and location was good

Stayed in November 2024

We asked for change the room, when we opened the room door 416 there was too much smoke smell. The presión water in the tub was low. At night the room was too hot.

The location

Stayed in November 2024

The room was musty, and the beds were extremely uncomfortable.

Location

Stayed in October 2024

Staff was very friendly and engaging.

Stayed in October 2024

Narrow Hallway, two luggage carts can’t even pass each other. Need to get rid of the modern tri-angled carts and get the standard 4 wheel luggage carts. I don’t what rocket scientist designed this facility and ordered those type of carts. Evidently they are out of those with the functionality of this facility. I have never seen some many dogs at one Hotel. All sizes from small dogs to a Great Dane and everything in between. Whoever designed this Hotel is more concerned about it being cool/hip than the functionality.

Pool, grills, and laundry.

Stayed in September 2024

Halls are too narrow. You can’t even pass two luggage carts in the hall. I know the rooms are extra large, but the designer, could have trimmed a foot of depth off each room. Then you would still have an extra large room and a wide enough Hall. But since You can’t fix the narrow hall issue now, the Hotel should have normal 4 wheeled luggage carts, instead of these triangled 3 wheeler carts that can’t pass each other in the hallway. ( whoever ordered those for that Hotel is evidently out of touch with their functionality) Next I felt like I was at an Animal Shelter. I’ve never seen so many dogs, at one Hotel. All sizes, from a Chihuahua to a Great Dane and everything in between.

Fairly new facility. Easy access. Nice amenities. Pool, outside grills, laundry, gym.

Stayed in September 2024

The pool could definitely be bigger for an inside pool and the fact that the outside pool is shared between 2 hotels isn’t favorable. There is often too many people there all at once, too small for the capacity of people. The breakfast was the same everyday, there was absolutely no variety. It would be beneficial to have different things each day it would draw more people for breakfast each morning. We stayed for a week and breakfast got old after the second day.

The staff was super friendly and helpful.

Stayed in August 2024

The sheets was dirty on the beds . Staff changed them out . My father in law 75yrs old cut his toe where the ceramic tile and carpet meet . There’s a lip there that needs a divider so it doesn’t happen to someone else .

Location and staff

Stayed in July 2024

Housekeeper couldn’t speak a word of English. The first morning she was pounding on the door, handed me a bunch of towels and washcloths, and that was the end of her cleaning. we were there four days and finally, my husband went to the desk and asked if somebody was going to clean our room. When they did do it it was an excellent job. Do not get a room by the pool. The pool is open until 11 o’clock with kids out there screaming and yelling until 11 o’clock. We were staying there five days. We are an older couple. You would’ve thought they would’ve had some sense to not put us by the pool and put us in a more quieter area. Regina, at the desk was pleasant and very helpful. We go to Gatlinburg frequently and we will never stay there again.

Location

Stayed in June 2024

Bathroom door was awful. Indoor pool was dirty. Found chips on the floor that was ours. Cleaning staff was mostly rude. Our view was beautiful, it was the concrete roof of the hotel

It was close to the island

Stayed in June 2024

The pillows weren’t very comfortable. I woke up the next morning with my neck in extreme pain.

It was in a good location.

Stayed in March 2024

Indoor pool was cold and breakfast bar had more choices last time we stayed.. bacon and sausage!! Water pressure for the hand held shower head was very low.

Close to everything we wanted to do.

Stayed in May 2024

Lukewarm water for showers

Location

Stayed in April 2024

Requested to have pillows exchanged, they all smelled terrible. Lack of water pressure in shower, shower door did not move easily. Lamps in room not bright enough.

Breakfast was ok, nothing to get excited about.

Stayed in March 2024

When I walked into the hotel I was blasted in the face with air freshener. And the rooms didn't smell much better . That's was all could smell and taste for the entire stay .

The staff was very helpful and courteous.

Stayed in February 2024

Water problems. No water from 10 pm to 8 am. After water came back the hotel advised there wouldn’t be any hot water til noon…maybe.

Location, room size, price

Stayed in January 2024

The bed!!!

Location

Stayed in January 2024

Every year the quality going down. They are try to save on breakfast which is why very poor quality. Absolutely not worth. Room was okay. Find hair on pillows and bathroom. But the breakfast is make me very disappointed.

Nice location.

Stayed in December 2023

Just the first day finding our room with hairs in it and the gm not really taking care of it.

Employees were nice but when we got to the room there were several hairs in the bathroom. Toilet and tissue box and shower. I sent pictures immediately to the check in girl and she forwarded an email to the general manager. The next morning my husband went to talk to the gm who told him they couldn’t credit our room because we booked through booking.com. She did give us Hilton honor points which we never use.

Stayed in December 2023

The staff at the front desk were consistently rude over our three day stay. They acted annoyed with basic requests and were generally unfriendly. They treated us like they were bothered by asking a question or simple request. There were dishes with food residue on them in the room and the shower wasn’t clean. The pillows were flat and very uncomfortable.

The location is great. Right by plenty of fun things to do with the family.

Stayed in November 2023

The bed was a little uncomfortable but the room was incredibly clean.

Loved the location and the staff!

Stayed in November 2023

The room was not clean, and the beds were not comfortable. Pet policy was not clear from the start. We left our pet at 11 am. on Wednesday . By 2, we were called that our dog, who was barking , and came back to the hotel. Our room was by the elevator, both rooms beside us were being cleaned, and the nose kept our pet disturbed . Staff was still cleaning at 5 pm. We left after only 2 nights, no reason to stay, and can't leave our pet because he would bark. We never planned to be gone but a few hours during the day while hotel guests were out. I don't agree we were charged 100.00 fee because we were canceling our reservations early.

Location

Stayed in October 2023