It was fun the view was great!

Stayed in February 2025

Rooms were not serviced every other day as promised on the flyer they hand you at check in. Ours was done after three nights. I ask at the front desk before being cleaned that they refill the conditioner dispenser in the bathroom. Came back 3 hours later to find a clean room but no conditioner. Went down to the front desk and requested this again. Told they would alert housekeeping but no one ever came. Also note the pool is shared by two hotels so it’s very busy in the evenings.

The breakfast is very busy as it is two hotels sharing one space. But good food and plenty of selection. Staff was constantly refilling. Rooms were roomy. Loved being close to the museums.

Stayed in March 2025

Combining with the other hotel in the pool areas

Everything

Stayed in March 2025

The scheduled hot breakfast wasn’t my vibe.

We loved being able to walk to the museum campus, Willis Tower, and Cloud Gate. The proximity and variety of restaurants were a big plus too.

Stayed in March 2025

Location.

Stayed in March 2025

The pool area is kinda of small to be scared between two hotels. The same with breakfast the area should be alot bigger. Also the tv picture didnt work but the sound did

Stayed in February 2025

Breakfast.

Great location! Hotel was clean and tidy. Room was very clean, very comfortable and Huge! We had a corner suite. Staff were lovely and friendly.

Stayed in February 2025

I was disappointed with the small amount of kitchen items. No bowls for cereal or teapot or wine glasses.

The location and friendly staff. The room size was great for a week.

Stayed in January 2025

One elevator was broken. With only 1 elevator working, we had to wait 20 min or more every time we needed to use it. This was extremely frustrating! It appeared as though the elevator had been broken for quite a while.

Stayed in December 2024

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Comfort and hot coffee in the lobby

Stayed in February 2025

My room was cold couldn’t get the heat to work

Th room was nice great view and decent space

Stayed in January 2025

Staff were unfriendly. When we arrived at checkin time at 4pm, we were told our room wasn't ready, after traveling 6 hours with a 1 year old and 3 year old. We had to wait in the lobby for 30 minutes to get our room--we were hungry and wanted to be able to drop our stuff, to grab dinner. Additionally, the woman at the check-in counter was very cold, flippant, and not understanding--she had a european accent and shoulder length hair. All in all, the staff all felt angry to be there. The next day, we called downstairs to ask what the situation was for strollers on buses and the same woman answered and said "i don't know, sorry" and promptly hung up. The Hospitality was 0. The pool area is FREEZING. I saw a man sitting there in a coat. The water is even colder. Hot tub was FILTHY.

Breakfast was very mid. I've had many hotel continental breakfasts and would rat this one a 6/10. NOT EVEN WAFFLES. Our corner room suite was incredible! The room and the location was the best part of our stay. We LOVED our room.

Stayed in January 2025

Expensive parking options. Limited kitchen supplies in suite.

Great location. Good breakfast options & pool.

Stayed in January 2025

The breakfast was not the best but eatable.

Great location. Very easy to find

Stayed in January 2025

The breakfast could've been more options and light dinner should have everyday instead of Wednesday only. There wasn't any kettle in the room too.

Location, Cleanliness, Private and the View from the room

Stayed in December 2024

Musty smell in our room

Clean, and near what we wanted to do.

Stayed in January 2025

The lift was out of order for our whole stay which meant long delays to get up and down from your room. From previous reviews this seems to have been going on quite a while. No ability to take the stairs between floors either. Breakfast wasn't great and the use of disposable styrofoam a disgrace. We only had breakfast there once because of this. Hilton needs to do better in this regard. Our room wasn't cleaned for the 5 nights of our stay. We did get extra towels and coffee pods from the cleaning staff but the rubbish wasn't emptied during our stay.

1 bed room a good size. Nicely equipped kitchen. Beds comfortable. The location is good, near to the lake - easy walk into the city and a metro station a couple of mins walk away.

Stayed in January 2025

Kitchen exist but not fully equipped. We had only one pot, one table spoon for the family of 3.

Location

Stayed in December 2024

Our digital key did not work as the app prompted me how it would. It also didn’t tell me I needed a physical one at this location in order to work the elevator and when we asked a cleaning staff member when we finally got on and it wouldn’t take us to our floor she was rude and said “I don’t know I just work here”. There should maybe be signs in the elevator about this so we could have gotten off back at the lobby to quickly get physical keys. Once we got to the room it didn’t work at the door so we had to wait outside our room with all of our luggage for about 20 mins for the engineer to come just to then have to go back down to the lobby for physical keys. The elevator wait times were sometimes over 10mins and you get locked out if taking the stairs, smell of the lobby area was strange the multi times being down there, early closing of the pool for adults, would have been nice to have adults only after a certain time because it was packed with families past closing so we skipped going in, breakfast was packed and many things were were out including hot water and coffee so we didn’t end up getting anything and again the elevator was a fiasco so we took the stairs and got locked out.

Updated, clean, friendly staff, beautiful view and amazing value for money spent.

Stayed in December 2024

Breakfast on offer is mega unhealthy. (Typical breakfast you would find in USA). Water in pipes extremely loud.

Lovely views and staff. Large room.

Stayed in December 2024

Only 1 elevator worked and pool was low on towels and could be a little warmer.

Location was good. Valet was great. Breakfast was good.

Stayed in December 2024

The parking sucks. They only had one elevator working.

Great location downtown Chicago.. The pool was clean

Stayed in December 2024

One of the 2 elevators seemed to be out of order, so there were long lines to use the elevator every time. Also, since the hotel is so close to the L, the trains are loud. But we had a corner room, so maybe not as loud for inner rooms.

Location is excellent! Very clean, comfortable, and friendly staff. Fantastic Asian restaurant on site. Corner room with amazing views of the city!

Stayed in December 2024

Non availability of vegan meals

I am a vegan so I never got the opportunity to eat from the restaurant. I requested for vegan meals but I did not get it. That was the only disappointment

Stayed in December 2024