2825 Parkway, Pigeon Forge, TN 37863, United States
#552 of 555 hotels in Pigeon Forge
Guests' ChoiceBased on 4719 hotel reviews
3.7Cleanliness
4.8
Comfort
4.8
Location
7.4
Facilities
4.5
Staff
5.3
Value for money
5.5
Free Wifi
5.4
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End of dialog contentReviewed: October 13, 2024
Luis
SpainSome light bulbs didn’t work. Curtain screws hanging out… Not too clean. TV didn’t work (told reception -in person- still waiting …)
Easy to park. By the main road. Microwave in the room.
Stayed in October 2024
Reviewed: October 12, 2024
Bulah
United StatesNo wash cloths, had stink bugs as we call them coming in from somewhere, get them all out then more would be in there. No ice bucket for ice, told me he could put some in a bag for me, just bad experience all around
Location
Stayed in October 2024
Reviewed: October 11, 2024
Alanna
United Stateswe had four rooms beds were uncomfortable found a roach in room when we arrived my room had huge pieces of glass sitting on the shelf in bathroom area went to from desk and made them remove it because i had small kids with me and in my oldest room the back panel of the door handle was missing had to have them fix that and also the tv in my moms room the leg was disconnected told them and maintenance and fixed it and the pool was disgusting all green
location
Stayed in October 2024
Reviewed: October 11, 2024
Tracie
United StatesVery run down. Smelled horrible. Broken shelf. Fridge defrosted. Roach. Toilet leaked. Pool area was disgusting green and broken furniture
The location
Stayed in October 2024
Reviewed: October 10, 2024
Pam
United StatesCleanliness and needs to be upgraded
There was bugs on the ceiling
Stayed in October 2024
Reviewed: October 10, 2024
Harrison
United Statesthat it was so loud bc ofcar show
the price and location
Stayed in October 2024
Reviewed: October 8, 2024
Tiffany
United StatesIt was extremely dirty.. the toilet paper hadn’t been change or anything..
The location was great, the man at the front desk was friendly.
Stayed in October 2024
Reviewed: October 7, 2024
Heather
United StatesI stayed for two nights and the first night someone had thrown up in the middle of the hallway and it was there until we left, no one cleaned it up. The morning to leave my boyfriend “the exterminator” killed three cockroach’s that came out of a hole in the ceiling in the bathroom.
It was in a good location.
Stayed in October 2024
Reviewed: October 7, 2024
Vita
United StatesDid not have towels or any linens in room had to go find laundry to ask for some Tv didn't work kept going off and on bottom of door had a big gap in it had to put something in front of it mini fridge wasn't cold at all needs to be sprayed for bugs. Price wasn't bad but I see why will never stay there again.
Stayed in October 2024
Reviewed: October 6, 2024
Hoang
United StatesNo breakfast I did not get first floor
Stayed in October 2024
Reviewed: October 4, 2024
Poore
United Stateswell the bed was horrible i mean just horrible and there was no breakfast that i could see and first thing early moring you hear the staff rolling those carts everywhere thry are very loud and woke me up when i wasnt ready to wake back up, could nt get into pool it stayed closed the whole tim and the weather was not so bad'
Stayed in September 2024
Reviewed: September 30, 2024
Britney
United StatesRooms wasn't that appealing.
It was right on the main road
Stayed in September 2024
Reviewed: September 27, 2024
Stonewall
United StatesThey were roches in the room and one of our AC units didn’t work
Customer service in the bed was extremely comfortable
Stayed in September 2024
Reviewed: September 23, 2024
Lisa
United StatesBeds where very uncomfortable room was very old and out dated. No hair dryer two very large hole in the wall and shower wouldn't hardly spray.
Price
Stayed in September 2024
Reviewed: September 22, 2024
Emily
United StatesWe saw a roach shell under the phone in the room
The location
Stayed in September 2024
Reviewed: September 21, 2024
Stephanie
United StatesThe property and building was in bad repair. Chairs on the second floor deck were all broken but two. Bathrooms were nasty, bug crawling on the wall, the floor was very dirty. The first day we were there we didn’t see any house cleaners. The staff in the office were not very nice at all and acted like they could care less that you were there.
The property was close to some places we like to visit.
Stayed in September 2024
Reviewed: September 19, 2024
James
United StatesCommode was tore up, light had to put bandage on switch to keep it off
Stayed in September 2024
Reviewed: September 17, 2024
James
United StatesThe floors were dirty
Location
Stayed in September 2024
Reviewed: September 16, 2024
Prussell
United StatesBed covers were dirty. When told about this, house cleaning just brought a sheet and laid it on the dirty bed. They didn't charge the bed covers.
Location
Stayed in September 2024
Reviewed: September 16, 2024
Steve
United StatesHad to wait hours for towels and wash rags, couldn’t understand spanish…. Very noisy and people in pool at late night hours were insane noisy. Pool hours should be changed to closing earlier… pool area very messy,
Somewhat in town
Stayed in September 2024
Reviewed: September 16, 2024
Brittany
United StatesThe staff never cleaned our room, relaxed towels, or toilet paper, I asked about getting towels and inhad to go to the laundry my self to get some, she gave me two I asked for a couple more (we had 3 rooms) and was told no, she didn't have anymore because no one is bring her their old ones???? The light in the hallways snd staircaseswere out so that was a bit scary as a momma trying to get back to the room with my little guys.
The location was great I did pay n reserve our room well over a year to get strip view, but was put in the back, though it was nice n quiet where we was so it was no deal breaker. Each floor has a little patio area with furniture overlooking the pool, so I could leave the kids in the pool n be under the shade and still see the strip with all the traffic going by. (We came done for rod run, so traffic was a great thing)
Stayed in September 2024
Reviewed: September 16, 2024
Terry
United StatesPrepaid in advance for room yet had to put up CC for damages just to find that the room was already in desperate need of renovations. Food in floor. Hole in wall where exhaust fan used to be. No ice was available. Hanger on the wall where hair dryer used to be. No water pressure to speak of. Tub didn't hold water to take a bath. 1 washcloth given for 2 people and no hand towels. Elevator was caked and sticky. Parking in back was chaos if you could get back there. No continental breakfast was included due to the value of the room but there was no value.
Great location. Conveniently within walking distance of almost everything. Beautiful pool. Fairly friendly staff.
Stayed in September 2024
Reviewed: September 15, 2024
Larry
United Statesnothing
ok
Stayed in August 2024
Reviewed: September 15, 2024
Dockery
United StatesLocation close entertainment balconies
Stayed in September 2024
Reviewed: September 15, 2024
Cynthia
United StatesRoaches
The balcony was on the strip for car show
Stayed in September 2024
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