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Clean, correct, efficient

Stayed in April 2023

1. Disliked having to go to the 3rd floor for hot drinks. Would have preferred to have had more coffee pods and milk pods in our room. 2. Having to pay for the room on departure was a surprise as I thought it was paid for in Nov when I booked this. Tomorrow I will check my online banking to make sure I have not paid twice and will be in touch if I have. The receptionist professionally explained Booking. Com's policy which takes the money on checking out but I was surprised.

Stayed in April 2023

Other guests were loud at 2:00 am. Had to call front desk to complain.

Great location! Clean and great free coffee anytime of the day.

Stayed in April 2023

The double queen room makes for very tight quarters and the walls needed some touch up paint. The floor under our closet was noticeably not swept or mopped. Luke warm to cool shower temperatures during peak morning hours.

great location, friendly staff, unlimited free espresso/coffee

Stayed in April 2023

Could have a better restaurant, cafe etc but not a big deal, many places nearby.

Convenient location, great private guest lounge on 3rd floor which they let me use after check out before my flight later in the day - free coffee, microwave. Decent and clean gym too, small but fine for basic workouts. Comfy room, functional - and they actually did clean the room each day which was a bonus.

Stayed in April 2023

Coffee pot was a mess. Grounds where the water goes, then dripped all over and got about 1/4 a cup of colored water. A coffee pot and some creamer by the front desk would be a kind gesture

Location, beds were great.

Stayed in April 2023

The parking should be included in the nightly stay or discounted.

Stayed in January 2023

The front desk staff was very easily distracted (all young ladies who did seem sort of annoyed by people approaching the front desk). The bed seemed to have a sheet instead of a fitted sheet on the mattress and there was no sheet beneath the comforter.

The location was great. The view from my room was phenomenal. The room itself was really clean and well taken care of. The restaurant was great and I also really liked the coffee available on the third floor.

Stayed in March 2023

Adjacent rooms!!! We had loud neighbors partying until 2 am and we could hear everything as if they were in our room

The location

Stayed in March 2023

The “other fees” make it a bit pricey.

Very central! The employees were exceptionally kind! The commodities were good too!

Stayed in March 2023

Shower doors were kinda weird, whenever you try and turn it on water will always spray outside the shower door before you can shut it.

Location, the room layout, and restaurant. The staff was also very nice.

Stayed in March 2023

close to everything, very clean, friendly staff

Stayed in March 2023

More dining options in hotel

The view was amazing 👏

Stayed in March 2023

The staff was quick and easily able to reach

Stayed in February 2023

Need more luggage carts.

Everything was great. The valet was top-tier. All attractions, shopping, tours, and food are within close proximity. Walgreens on every corner for convenience. Great location, would definitely stay here again.

Stayed in February 2023

The coffee maker wasn't clean.

The designed room. The staff was very friendly and was willing to go the way to accommodate. Sunday the staff that was working he offer to get breakfast for me because the cafe was open. His skill set a customer service was a 100 percent satisfaction. He was very slim and super plus super personality.

Stayed in February 2023

didn't get a room next to each other; staff didn't help us get our luggage to taxi when we were leaving - they brought it out from the storage area but not out to the pavement - would have been helpful to do so (we were prepared to tip)

location, room, bed was a bit soft, bathroom very clean

Stayed in February 2023

The location is perfect and central to visit all points of interest. The subway is close. The room is large and bright, perfect if you go during the winter.

Stayed in February 2023

Parking fees

Location and style

Stayed in February 2023

Views out of our windows were of an office building 20 yards away. we could see the people in the office space, and they could see us if we did not pull the blinds all the way down. The artwork in the lobby was very dark and ominous, not cheerful or”happily” colorful. No concierge or information (leaflets, or other information about sites and restaurants in the area, walking or driving). Attendants at the check-in desk had no cash on hand for change. Only one chair and one small plastic table in the room, both were not very substantial. Very limited closet/hanging space.

location, car delays were very nice and worked very diligently. restaurant on the first floor was very nice and the food was very good. We had breakfast there. The corner room was a nice space for people to meet up with other people.

Stayed in February 2023

bit basic in places and restaurant was only okay

location and price

Stayed in February 2023

very clean and the staff were very friendly and helpful

Stayed in February 2023

had to pick up doordash in the lobby

It was very clean, nice people.

Stayed in February 2023

No negatives

Location was great - coming from the airport on the blue line to Monroe ( the nearest station to the hotel ) you can see the hotel when you exit the station. Monroe station has the red and blue metro lines close by. Great, safe location and walking distance to Millennium Park, Willis Tower and main shopping areas. Great location. Staff very friendly and provided my request of a room on a high floor. Great modern room. Fridge to store you’re own snacks/drinks, coffee machine, large comfortable bed. Great bathroom with excellent shower and all amenities. Was such a lovely room to return to after a day out exploring. would definitely stay here again.

Stayed in January 2023