No fridge in room was odd. But no big deal.

Location. Very efficient check in and out. Staff friendly.

Stayed in April 2023

Facilities were not great. No restaurant bar.

Location

Stayed in March 2023

amazing location

Stayed in April 2023

Shower water temperature not controllable. Scalding/ freezing alternating. We notified the desk and they supposedly fixed it. Noisy neighbors (adjoining door) We heard normal conversations. Lobby worn. No refrigerator in room. Safe 35 years old, it required repeat visits to lock.

Room large (for NYC) Central location. Friendly staff. comfortable bed

Stayed in April 2023

The common areas/lobby are very clean, but the room…eh. I could tell the bathroom counter had not been wiped clean (dried water spots) and there was a hair in the shower. It was just kind of a halfway clean job which just wasn’t a nice feeling. I actually worried about how clean the bedding was because of it. For the price and location, the competition is steep, and I feel like they should put a little more effort into the general upkeep and cleanliness.

The location was incredible and the view was spectacular. We asked for a high floor and were given the second to the top! loved it so much and it felt nice to have our request honored!! The staff was very nice and accommodating!

Stayed in April 2023

charges a resort fee although it’s not a resort

Good location.

Stayed in February 2023

AC in room was either too hot or too cold. For some reason everytime we returned to the room it was swealtering. Curtains had a huge tear in them.

Service upon any small detail or large detail. Exceptional. From the housekeeping, bartender and the check in. Everyone friendly, courteous and professional.

Stayed in April 2023

Bed was too soft. The house keeping would need improvement to met guests expectation. The coffee/creamer, body wash/shampoo/conditioners availability in the room need to meet standard. I had to ask the service desk everyday to request basic stuff that usually provide for every hotel rooms. These should be provided enough daily. There were some days we didn't get enough coffee cups, sugar, creamer. Additional, we sometimes gets 1 bottle of body wash/shampoo/conditioners. These definitely would not enough to accommodate 4 guests. Suggestion - The housekeepers should have a checklist how many guests stay to provide all above. I felt most of the staff just do their routine job without attitude to help and give other options. Some were a little bit impassion. Please bear in mind and I mentioned to them that this was my first visit to New York and I didn't reside in US. Other unsatisfied enquiry when I required an assistance a day before for a yellow cab to the airport early in the morning (around 6 am). The service desk just assigned me to the concierge officer (down stair) and did say that was not her job and she needs to cover herself (??). I was not sure and didn't understand why she mentioned it to me.

Location is great and in the heart of Times Square. Room size is great where that's why I chose Crowne Plaza Times Square. The concierge officer (down stair) was great with good attitude when we checked out and require a yellow cab to the airport. He initiated to help us and get the cab from the street.

Stayed in April 2023

when I booked on booking it indicated breakfast was included. The hotel had no breakfast service!

Stayed in April 2023

Slow check-in and check-out, no fridge in the room, no drinking water, shower handle very flimsy and difficult to regulate

Great location, very clean big room

Stayed in April 2023

No GYM. Have to walk to another hotel, but also a small room with few equipments.

Location is perfect nearby to subway and Times Square. Facility is a little old, but acceptable.

Stayed in April 2023

Restaurant, and room service were not available

Location

Stayed in April 2023

Location and transport was excellent.

Excellent Location for Times Square

Stayed in April 2023

no tea and coffee facilities in the room and I have been charged twice for the room

great location

Stayed in April 2023

Room we initially walked into had a malfunctioning ac. It was blowing hot air. They sent a engineer to try & fix it but eventually moved us to another room where we found the filter for the AC the next morning was out on the floor for which they sent an engineer the second time to install it. Also one of the light fixture in the bathroom mirror was out (see image).

location

Stayed in April 2023

We had an issue with the AC unit and the shower drain. The staff fixed in less than 15 minutes so it wasn't something to ruin the experience just a hiccup.

Location was great! We were in the center of everything. Staff were nicer than the common new Yorker was expected to be. The view of times square from the room at night was better than I could have imagined. Location made us very visible to all transit pickups and we were close to bus and subway circuits.

Stayed in April 2023

location, room size

Stayed in April 2023

staff unhelpful, despite 4x requesting specific folio to be printed with specific input, no received to date. they just ignore the email. also booking.com wasnt hwlpful either in requesting for final billings

location, facilities, cleanliness

Stayed in April 2023

The staff, the cleanliness of the room - bathrooms were dirty, sheets had some spots. There was no breakfast and there was no room service even for requesting more coffee / creamers.

The location was a big plus point.

Stayed in April 2023

Cleaning of the room.

Stayed in April 2023

The room was hot

There was no breakfast

Stayed in April 2023

No hot water or trash liners in trash can

I like the location

Stayed in April 2023

When I checked out of my room. I confirmed my room number multiple times with the front desk. I get my receipt as I am leaving for the airport I look at it. The front desk lady checked out the wrong room. I was room 3412 and the receipt said 3512. Honest mistakes happen, however, I have made multiple attempts to contact the front desk and the accounting/billing department. Nobody ever picks up the phone. We left a message and I sent an email and It has been 3 days and I have heard nothing.

Stayed in April 2023

The hotel itself didn't have any quick service food excepbetween the hours of 6:30 am an 2pm. Even some vending machines would ha e been nice.

The location was perfect, right in the heart of Times Square with easy access to the subway, walking distance to the theater district and tons of restaurants

Stayed in April 2023

No towels in room, we had to call down for them

great location, right in the heart of Times Square

Stayed in March 2023