I think that for the price, the crib we ordered could have been in the room at 4:30 when we checked in - and not needed the guest to call and remind the staff that it was required. Most other hotels we've stayed in have managed this. This is the first time I've stayed in a Marriott since a disastrous visit to the Essex in NYC. We only used it this time because of its proximity to a family member's home.

My family enjoyed the room.

Stayed in September 2024

Being unable to make contact before our stay, we also thought there would be more places to eat however only Rita’s and the pool bar were open and the pool bar closed early.

Being in the uk and the hotel in the USA initially it was difficult and frustrating contacting the hotel. So if an email address to the front reception was easily available that would be great. Once there the staff were brilliant especially Lux at reception.

Stayed in September 2024

Beautiful grounds

Stayed in June 2024

Starbucks closed too early.

Breakfast/dinner, pool area, gym, nice/quiet area etc.

Stayed in June 2024

Nothing. It seems as though they've thought of everything!

Everything from room service to spa services to lunch on the patio was outstanding. Would highly recommend to others and already have!

Stayed in December 2023

There wasn't enough coffee in the room, and we had to call twice to request it to be brought up to the room.

We didn't have enough coffee in the room and had to request the staff to bring up more coffee and creamer.

Stayed in August 2023

Very large roaches and shower has too hot and several rooms couldn’t get cooler water

Beautiful landscaping, great staff, nice room

Stayed in August 2023

The room cleaning was bare minerals minimum

Everything except the level of room cleaning

Stayed in August 2023

zero. nothing to complain about!

it was well kept. beautiful plants.

Stayed in June 2023

dated rooms slightly unloved (musty smell)

lovely setting if remote from downtown, expensive & difficult to Uber around but good for a conference.

Stayed in February 2023

Wish we could have stayed longer.

Food was excellent and tasty. The view from the rooms/pools was of Camelback Mt.

Stayed in April 2023

Few miscommunications with staff regarding bikes and tables. There was no chance of getting even an hour extra in the room so I could go to yoga and come back and change in our room. There is a facility off the pool for later checkouts but it’s crazy busy and wasn’t well maintained throughout the day.

Stayed in February 2023

Rooms are clean but could use some refresh

Awesome Breakfast, loved the food and service!

Stayed in August 2022

There was not much we did not like. The only thing I can think of is that in the Spa, the male section had a lounge with signs that said "quite room", but there was a TV there which one the guests had always turned on so that my husband had to have his quiet post-sauna experience while listening to Tucker Carlson at high volume :-( I think there should be no TV at all in a "quiet room".

While a bit pricey, this was a fantastic place to stay. The staff was very helpful and friendly, there is a great swimming pool, the restaurant had vegan options, and the scenery was beautiful. The rooms were spacious and well-equipped, and the room service was excellent. This is a great pace to relax!

Stayed in July 2022

Staff was exceptional.. Food and drinks were what you would expect...great. The groups horticulture was a site to behold and appreciate for

Stayed in July 2022

The only downside was having to go home . . . back to reality!

My husband and I drove to Scottsdale and the location of Camelback Inn is centrally located in the Valley. We stayed in a Casita and it was great to have our car outside our room and not need to valet park. The Casita offered lots of privacy and we enjoyed coffee in the mornings on the front patio. During our stay we enjoyed meals at Rita's, Lincoln Steakhouse and also poolside. The food and service at each area was outstanding and we highly recommend dining at the resort.

Stayed in July 2022

we were located a little too far from pool

amenities

Stayed in June 2022

My husband and I met our colleagues for a weekend getaway. My friend booked our room under her AAA discount. Little did we know what a mess this could create. When I first called the nice person helped me said no problem and took my card. The day of, I called and spoke with someone named Kim. If you can access the recording- her professionalism was very poor. I was worried, we rarely get away from our children and business to enjoy a vacation. Once we got there , we were given the wrong room ( same keys as the friend who booked us). This confusion continued all weekend. Many of our charges were mixed up. WiFi was not free, after so much paid. And unfortunately these friends who were roomed next to us ended up sick, the walls are so thin we could hear coughing all night. I will say the food at Rita’s was amazing and also by the pool. For the price we paid and what we had heard about service at JW Marriott Camelbak we were sorely disappointed and hope you can use this information to improve your services for other future clients.

My husband and I met our colleagues for a weekend getaway. My friend booked our room under her AAA discount. Little did we know what a mess this could create. When I first called the nice person helped me said no problem and took my card. The day of, I called and spoke with someone named Kim. If you can access the recording- her professionalism was very poor. I was worried, we rarely get away from our children and business to enjoy a vacation. Once we got there , we were given the wrong room ( same keys as the friend who booked us). This confusion continued all weekend. Many of our charges were mixed up. WiFi was not free, after so much paid. And unfortunately these friends who were roomed next to us ended up sick, the walls are so thin we could hear coughing all night. I will say the food at Rita’s was amazing and also by the pool. For the price we paid and what we had heard about service at JW Marriott Camelbak we were sorely disappointed and hope you can use this information to improve your services for other future clients.

Stayed in February 2024

We didn’t like the “king suite”. The bathroom was small and hauling your luggage up the narrow stairs wasn’t great. One day the staff didn’t clean our room and my husband rang the front desk to ask for someone to clean our room and the person was a bit argumentative about it. Room service was a waste of money. My husband ordered a martini and me a nonalcoholic beverage and neither were acceptable. We don’t plan on going back.

The surrounding area is beautiful and the steakhouse is remarkable. The room was okay. We got the bi-level king suite and it was nothing like the pictures. The steakhouse is amazing. It was the best part of the trip and the staff there were amazing. The spa was my favorite part except for the fact that they don’t do couples massages or facials. Everything is separated by gender.

Stayed in November 2023

room flooded. called office that night and they said they would bring towels. never showed up . woke up walking in 2 inches of water trying to get ready for the day. called office again ….1 hour later caught someone out side in cart with extra towels. very poor service for a 495.00 a night ☹️

landscape

Stayed in September 2022

a few bugs in the room. mosquitos outside on the patio. bed could be more comfortable. a little dated in the rooms.

friendly staff. private room patio.

Stayed in August 2022

nothing

beautiful landscaping

Stayed in July 2022

There was a musky odor to the room.

The views, the pool with adults only area and jacuzzis and the ambience at Rita’s at night! Loved every minute of it!

Stayed in June 2023

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Stayed in November 2024