Gorgeous property. Exceptional and friendly staff. Great food and bar.

Stayed in February 2025

Excellent location. Very comfortable rooms. Daily wine social hour.

Stayed in April 2025

I didn't experience anything that I didn't like

We enjoyed a carefully crafted breakfast menu. The meal was surprisingly inexpensive, and the servers were exceptional.

Stayed in April 2025

Great location and lovely property. Staff was friendly and helpful. Reasonable parking rate.

Stayed in April 2025

Parking in the area is pricey

Clean, convenient, good value

Stayed in April 2025

No coffee maker in room

Beautiful interior design and decoration. Great staff.

Stayed in April 2025

Convenient and easily accessible

Stayed in April 2025

I would have liked an in room coffee machine!

Stunningly beautiful interior design. Great staff. Attractive and comfortable room.

Stayed in April 2025

The pillows were uncomfortable

Excellent location right in the heart of downtown, friendly staff too

Stayed in March 2025

The directions by the front desk on how to use the elevators could have been clearer.

Location to shopping and restaurants.

Stayed in March 2025

Staff were exceptionally friendly and helpful

Stayed in March 2025

Pillows were super wack, like incredibly thin. Made sleeping difficult.

Bathroom was awesome. One of the valet's was super nice, young dude, tall with curly hair. He gave us some awesome recos for restaurants and it was amazing. Bed was comfy. Views were great.

Stayed in March 2025

I was surprised by the fact that there was no water in the room. Nor was there any info about water. I did call the front desk and they explained to me to go down the hall. I didn't have breakfast there because I did not want a full $25 meal. I'm not sure what other options were available. I did buy a muffin and sat in the lobby and ate it. Not my fav experience. The next morning I went to Old Europe instead. When you have a full day ahead, it's nice to be able to have an english muffin and coffee and just go. I had a massage on the third floor. If there had been a pair of slippers in the room, I would've worn my bathroom down from the 8th floor to the third, but alas, there were not. Since I had to get dressed anyway, I might have preferred going to Urban Exhale's main studio one block over. I'm glad the gym was not busy otherwise the massage might have been interrupted. I was given a $10 credit for massage but forgot to hand it to the therapist because she already had credit card info and I only had to sign. Seems there might be a better way to handle that. There were dogs everywhere. And in front of the hotel some poop. I like dogs, but I'm allergic and found it uninviting to have large dogs attending breakfast in the same area I was. It's not your fault that people assume everyone loves their dogs as much as they do, but I don't really enjoy being licked or jumped on. I think we discriminate against babies and children more than dogs these days. I know duvets in hotels are all the thing now. Easier to keep clean. But no matter the temp outside, duvets are too hot and a single sheet is not enough. IMHO there should be a sheet and blanket - could be cotton and easy to wash too - under the duvet which is overkill esp when sleeping with another hot person.

Loved the art! and the fact that it was from the area was really great. I loved thaat the rooms were not decorated with impersonal cheap art. I had a piece over my headboard I would've liked to purchase. I liked the dj in the lobby in the evening and the glass of wine with a little nibble. I would prefer it in the lobby area though, instead of near the elevators and front desks. The bar is nice and welcoming. The location is so perfect. I used to live in Asheville so I chose it because I wanted to see first hand what the BB & T building had turned into and because it was a great location for where I wanted to go (5 Walnut and the Japanese smoke house.)

Stayed in March 2025

Nothing

Everything was excellent

Stayed in January 2025

Staff was friendly, accommodating. The hotel was beautiful and very well kept. The food at the restaurant was excellent.

Stayed in February 2025

Parking was not convenient, but it was free in a nearby city garage.

The staff were very friendly and helpful. We enjoyed the restaurant.

Stayed in November 2024

Valet was the only option for parking.

We loved the location, the room and the friendly staff!

Stayed in January 2025

The annoying rich white people lol

The staff! Jamie the manager was so helpful and not to mention August who also works the front desk! There was two other very helpful men whose names I can not remember but the service was 10/10 .

Stayed in January 2025

location!!!!!

Stayed in January 2025

Overnight parking at $32 is excessive.

Good location. Nice bar and restaurant.

Stayed in January 2025

I got nothing for you on this question.

Our room was clean, comfortable and quiet. The staff always seem so engaged, not just putting in the hours. It’s enthusing and refreshing.

Stayed in December 2024

I know you had a complimentary coffee bar in the lobby but I still missed having a coffee maker in the room. Coffee in jammies beats getting dressed to hit the lounge.

Beautiful room. Friendly staff. Perfect downtown location.

Stayed in January 2025

Clean and safe

Stayed in January 2025

Beautiful property, very clean, great restaurant downstairs, great staff

Stayed in January 2025