The people were extremely warm and welcoming.

Stayed in August 2022

noise

location

Stayed in August 2022

absolutely nothing!!! it was a great hotel!!

wonderful staff!!

Stayed in August 2022

difficult to find any sign that said Kimpton on the bldg. All signs said Arras on the outside. only one side of bldg. on a one way street explained where valet hotel parking was.

loved the property I did not love the address Booking.com provided.

Stayed in August 2022

Hands down - best bed that I have found!! I never sleep throughout the night at hotels, but bed was so comfortable that I was able to sleep straight through the night. Room was great, clean, and staff was very nice. Also, great location to restaurants and shopping.

Stayed in August 2022

Excellent hotel, one of the best I have stated. Modern hotel/rooms. Friendly staff overall. Rooms were very spacious and modern. Lots if storage space and drawers. Bathroom also spacious and modern. The restaurant was delicious! Super attentive to food allergies. Room service was very quick, easy and friendly. Valet was also great and efficient.

Stayed in August 2022

Beautiful hotel in a perfect location - right in the heart of downtown Asheville. Short walks to numerous shops, restaurants, bars, and other attractions. Rooms were outstanding as were the staff members.

Stayed in July 2022

n/a

perfect location, great staff, great social hour, clean and well maintained

Stayed in July 2022

Housekeeping and the front desk excuses for no towels, ridiculously late service…

The property. The dining/bar staff.

Stayed in July 2022

Room was well appointed with great views, the staff was accommodating, polite and cordial. The front desk staff and Logan were excellent. I unfortunately didn't catch the gentleman's name that was at the desk between the restaurants, but he was an absolute pleasure, very knowledgeable of the area and joy to speak with. I'm a hospitality industry professional for 30 years and you guys are doing everything right, keep up the good work.

Stayed in July 2022

The only issue we had was at dinner. The food took an extremely long time.

This hotel was amazing. The best I’ve seen in the area. New, clean, great staff, great amenities with the restaurants downstairs and the ability to take pets. Everybody at the hotel was extremely nice and it was a joy to be there. The price was amazing as well. Much happier this hotel then I was at a couple of hotels I stayed out the summer that were four times the price.

Stayed in July 2022

The room was very romantic in my opinion. I loved the aesthetics. We waited for a while when we got there to check in and they offered us a complimentary drink for our wait, so nice.

Stayed in June 2022

A little pricey

Excellent staff, very friendly and accommodating. Very clean and in a great location

Stayed in July 2022

I would have appreciated the hours of the bar and restaurants/room service being longer or extended from their current.

the decor, staff, food, views and rooms were great!

Stayed in July 2022

No pool; no rooftop bar

Beautiful decor! Swanky, modern, cool! Location, location, location!

Stayed in July 2022

The only thing that bothered me is that we were in a connecting room. I could see the person(s) shadow under the door. The space between the door and carpet is large so I felt this was invading my privacy.

Breakfast was very good. Service was great but it was evident that the team was short staffed. They apologized many times but we weren't concerned. We enjoyed the happy hour and the bar. Room was very comfortable and well appointed. Appreciate the coffee in the lobby.

Stayed in July 2022

Nothing, our stay was absolutely perfect.

Hotel was beautiful. Food was excellent. Location was awesome. Staff was very helpful and friendly. We were very impressed and would absolutely stay here again if we are in Asheville.

Stayed in July 2022

Modified housekeeping services was disappointing in view of the price per night. Of note the 4th floor housekeeping staff during our stay were very nice, attentive and pleasant.

Location is ideal. Staff were professional and pleasant. Valet worked hard and were always courteous.

Stayed in July 2022

limited facilities

very clean and high quality

Stayed in June 2022

the Restaurant and bar closed too early.

extremely clean and staff was curteous!! beautiful view!!

Stayed in July 2022

Delicious breakfast. Excellent service

Stayed in July 2022

Everyone was so friendly but I got Covid and left after our 2nd night. We really had only on day in room but I was in bed. We have a small dog and love our Kimpton stays. We forgot how much we like you having been unable to really vacation travel after 2 years non travel. You didn't disappoint. We look forward to a return to Ashville and a more productive stay.

Stayed in June 2022

Valet parking is REQUIRED of hotel guests but is charged at an additional $29/night. Since Valet parking isn't optional, I would have preferred that they just increase the price per night and "include" it.

beautiful facilities, thoughtfully appointed. EVERY member of the staff was friendly and courteous. The restaurant was great, and our suite was SPECTACULAR!

Stayed in June 2022

I do like to self park and they only had valet. It’s not the end of the world.

Loved-my most favorite thing was the individually wrapped bags of ice versus an ice machine. Brilliant! Easy to grab a divided up amongst our reusable cups. Beautiful design/decor of lobby and rooms, great layout of rooms, bedding so soft – love Egyptian cotton and the beds were so comfortable including the feather pillows. Loved the bathroom: wonderful shower and soft towels. Nice vibe in bar and restaurant. Delicious food: Pizza oven is a plus and their homemade bread for breakfast!

Stayed in June 2022

The only thing I kind of disliked was the bathroom door. Yes, it was big and very stylish but not very practical sometimes. Along with the door to the toilet room too. It might as well be an open door in there. The beds could have been a little softer, did not get the best sleep on them.

Very nice hotel with great views of the city. Very spacious rooms and very nice bathrooms as well. Staff was very helpful and friendly. Service was just as great too. Whenever I needed something they were able to bring it up within a few minutes.

Stayed in April 2022